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WestStar Reviews 1

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TrustScore 3.5 out of 5

3.4

Financial Institution
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Company details

  1. Financial Institution

Written by the company

WestStar is a locally owned community bank with assets of more than $2 billion. Servicing the El Paso, Las Cruces, and northern Mexico area (collectively known as the Borderplex region), it provides businesses and retail consumers local access to a broad array of banking, wealth management, insurance, and title services. Additionally, WestStar team members serve on over 75 boards and committees of nonprofit and civic organizations and participate in a wide range of community betterment efforts and philanthropic causes.

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3.4

Average

TrustScore 3.5 out of 5

1 review

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Rated 3 out of 5 stars

When it boils down to customer service

When it boils down to customer service, I have to say in person is fine with this bank, but over the phone it is a hit and miss. You ask for a call back they don't return phone calls.

I called the bank on Wednesday, October, 19th, at 9:20am and requested information regarding a loan for possibly 10k for my kids Orthodontist / bills. I asked the rep who would call me back in regards to how much monthly payments would be overall, so that way if I like the monthly amount I will swing by.

The rep stated Cassandra will call you back. During the day no return call, so I called back same day and the same rep stated oh she didn't forget about you, just alittle busy, so I of course said no problem. Now 3 days later still no call back.

The reason I gave 3 stars is due to someone the rates they have there are fair and decent. The overall loans for vehicles, credit cards, and signature loans are fair, but mortgages right now are iffy and they will match the interest rates, same for vehicles just need to show proof.

19 October 2022
Unprompted review

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