Westwing España Reviews 19,016

Reply from Westwing España

3 days ago

Hi Monia,

Unfortunately, our system does not allow for the process you suggested. Items are assigned to individuals the moment an order is placed, and it is not possible to sell the same product to two people simultaneously.

If a shipment is sent out and the transport company is unable to deliver it for any reason, it is returned to the sender as "undeliverable" and a refund is issued. As I mentioned, the item cannot be directly redirected or resold to another customer as you proposed. It must first reach our returns warehouse to have its contents inspected; only then can it be processed back into stock and become available for sale to another customer again.

I want to put your mind at ease regarding this matter. Refunds are processed quickly, so you should see the transaction reflected in your account shortly. Regarding the compensation, it appears that the coupon you received was sent as an apology for the inconvenience.

That being said, please provide us with your order number so we can investigate the specifics of your case and validate your feedback.

Thank you for trusting us and for giving us the opportunity to review and improve our service.

Reply from Westwing España

Mar 27, 2026

Hi Pascale,

That is correct. Westwing Spain offers home delivery including unboxing and assembly for large items such as sofas, beds, and wardrobes.

More manageable items—such as chairs, side tables, or small decorative pieces—are shipped via a standard courier service. These are delivered to your front door in their original packaging. Only bulky furniture includes the full delivery, unboxing, and assembly service.

You can find the specific delivery type for each product in its description. If you have any questions about a particular item, please don't hesitate to contact us.

Thank you for choosing us.

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Hola Pascale,

Efectivamente, Westwing España ofrece la entrega a domicilio con desembalaje y montaje para artículos grandes (como sofás, camas o armarios).

Sin embargo, los elementos más manejables —como sillas, mesas auxiliares o artículos pequeños de decoración— se envían a través de un servicio de mensajería regular. En estos casos, la entrega se realiza en la puerta de casa con la caja cerrada. Solo los muebles voluminosos incluyen el servicio de entrega, desembalaje y montaje.

Puedes consultar el tipo de servicio de cada producto en su descripción técnica. Si tienes dudas con algún artículo en particular, no dudes en contactarnos.

Gracias por confiar en nosotros.

Reply from Westwing España

Mar 17, 2026

Hi Lynn, 

Thank you so much for your feedback! 
We’re really glad to hear that everything is sorted now and that you’re happy with your items. We appreciate your patience while we resolved those initial issues and thank you for recommending us. 
Enjoy your beautiful new furniture!

Reply from Westwing España

Dec 18, 2025

Hello Am,

We are very sorry that deliveries during this period have not been up to the usual standards you expect from us.

From the second week of December, we have noticed that SEUR has been delivering some orders directly to pickup points without first attempting home delivery and without our knowledge or consent. When we inquired, they explained that, due to the high volume of shipments during this season, some deliveries are placed directly at pickup points when home delivery cannot be guaranteed on time.

We want to clarify that this measure is entirely beyond Westwing’s control and is intended to help customers receive their orders before Christmas, especially when, due to workload, staff availability, or longer distances, home delivery is not feasible during this period.

We are doing everything possible to return to our regular service, but it is possible that full normalization may not occur until after December 24th, and deliveries may not be carried out exactly as you are used to.

Nevertheless, we would like to review your experience to improve the service we provide. However, with the information you have given us, we were unable to locate your Westwing account. Please provide your order number or the email address used to make your purchases so we can assist you and validate your feedback.

Thank you very much for your understanding and patience.

Best regards,

Reply from Westwing España

Nov 19, 2025

Hi Simona,

We are very sorry for the experience you are having with your order, and we fully understand your frustration.

Your order initially had a delivery deadline on November 18th. As we mentioned previously, we are experiencing delays due to issues with the transport company, which is currently saturated and taking longer than usual to collect orders from our warehouses. However, we can inform you that your order has already left our international warehouse today 19th, so we expect it to be delivered in Spain within the next few days.

Regarding delivery times, we currently work with international suppliers, which can indeed lead to longer timelines compared to when we operated exclusively with national suppliers. Nevertheless, we take your feedback very seriously and will share it internally so we can continue negotiating improvements in delivery estimates with our suppliers and logistics partners.

We sincerely regret that this situation has impacted your shopping experience and your perception of our service. Please rest assured that your case is already being handled by a senior representative, and we remain at your disposal for any updates or assistance you may need regarding your order.

Thank you for placing your trust in us.

Reply from Westwing España

Oct 13, 2025

Good morning!

Thank you very much for your review and for highlighting the improvement in Spain over the past few years. We are delighted to hear that you have noticed a positive change, as we work every day to offer better service and experience to our customers.

We will continue to strive to continue improving! Thank you for your trust!

Reply from Westwing España

Oct 6, 2025

Hello Anais, 

We are very sorry to read your comment. For this reason, we have reviewed the case, but after checking our records at Westwing Spain, we have not found any customer, order, or contact with our customer service associated with the details you provided. We can see an account registered under your name and surname in Westwing France, but no orders have been placed with that account. We believe this may be a misunderstanding or a case of an order placed in another name or through another platform.


If your order has a delivery address in Spain, you can contact us directly at Westwing Spain to help resolve the issue. You can contact Westwing Spain from Monday to Friday, 8:30 am to 8:00 pm, by phone at +34 912 582 937 or by email at service@westwing.es.

If you prefer to be contacted by us, please provide us with the order number and the email address used for the purchase, so that we can locate the correct orderinformation and validate your comment.

We remain at your disposal to clarify the situation and resolve it as soon as possible.

Thank you.

Reply from Westwing España

Jun 2, 2025

Thank you so much for your kind words!
We’re thrilled to hear that you're happy with Westwing and that you enjoy the variety and quality of our products. It’s also great to know that our customer service team has been helpful whenever you needed assistance. Your satisfaction means a lot to us!

Reply from Westwing España

May 12, 2025

Hola Arnol,

Siento mucho el malentendido.

Hemos querido revisar lo sucedido y podemos confirmarte que, efectivamente, el 26 de enero de 2024 recibimos un email indicando que había problemas con el polyratán en una parte concreta de una de las sillas que recibiste. Por este motivo, se solicitó la devolución de su juego de 2 sillas del pedido realizado el 13 de enero de 2024. Concertamos un servicio de recogida con Seur el 29 de enero de 2024, pero usted nos comunicó que sólo una silla estaba dañada y que prefería repararla. Por ello, nos hiciste saber que preferías recibir una indemnización y quedarte con ambas sillas en el estado en el que llegaron, lo que procedimos a tramitar.

Vemos que el viernes, 9 de mayo de 2025, volvió a ponerse en contacto con nosotros, esta vez haciéndonos saber que las sillas se están oxidando. Nuestro compañero le respondió para informarle de que vamos a presentar una reclamación de garantía al fabricante, ya que efectivamente se trata de sillas de exterior. Para ello, necesitamos cierta información que ya le hemos solicitado, y en estos momentos estamos esperando su respuesta para poder proceder.

Nos volveremos a poner en contacto con usted por si hay algo más en lo que podamos ayudarle.

Disculpe las molestias.

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Hello Arnol,

I’m very sorry for the misunderstanding.

We wanted to review what happened and we can confirm that on January 26, 2024, we did indeed receive an email indicating that there were issues with the poly rattan on a specific part of one of the chairs you received. For this reason, a return was requested for your set of 2 chairs from the order placed on January 13, 2024. We arranged a collection service with Seur on January 29, 2024, but you informed us that only one chair was damaged and you preferred to repair it. Therefore, you let us know that you would rather receive compensation and keep both chairs in the condition they arrived, which we proceeded to arrange.

We can see that on Friday, May 9, 2025, you contacted us again, this time letting us know that the chairs are rusting. Our colleague responded to inform you that we will be filing a warranty claim with the manufacturer, as these are indeed outdoor chairs. For this, we need some information that we’ve already requested from you, and we’re currently awaiting your reply in order to proceed.

We will get back in touch with you in case there’s anything else we can help with.

We apologize for the inconvenience.

Reply from Westwing España

Apr 7, 2025

Hello José Luis,

Thank you very much for your thoughtful review and kind comment.

Warm regards.

Reply from Westwing España

Updated Feb 18, 2025

Hi Stanley,

We are trying to locate your order so that we can validate your comment and check the delivery dates of your order for help you but with the details you provide we are unable to locate you in Westwing Spain orders.
Please, provide us with your order number so that we can help you and validate your comment.
Thank you

Hola Stanley,

Estamos intentado localizar el pedido para poder validar tu comentario y revisar las fechas de entrega de tu pedido para poder ayudarte pero con os datos que nos facilitas no conseguimos localizarte en los pedidos de Westwing España.
Por favor, facilítanos el numero de pedido para que podamos revisar las fechas de entrega de tu pedido y poder dar validez a tu comentario.
Gracias

Reply from Westwing España

Feb 17, 2025

Hola Winston

Sentimos mucho tu experiencia y entendemos tu frustración. Hemos intentado localizar tu caso utilizando la información que nos has proporcionado, pero no hemos podido encontrar tu solicitud en nuestro sistema de Westwing España. Es inusual que hayamos comprado un reemplazo y un servicio de recogida, como mencionas en tu comentario, y que no haya habido más contacto por nuestra parte o por parte de la empresa de transporte para actualizarte sobre el estado. Por eso nos gustaría revisar el caso y resolver esta situación lo antes posible.

Le agradeceríamos que nos facilitara el número de pedido para poder revisarlo y verificar su comentario.

Quedamos atentos a su respuesta. 

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Hello Winston,

We are very sorry to hear about your experience and understand your frustration. We have tried to locate your case using the information you provided, but we have not been able to find your request in our system at Westwing Spain. It is unusual that we had purchased a replacement and a collection service, as you mentioned in your comment, and that there was no further contact from us or the transport company to update you on the status. This is why we would like to review the case and resolve this situation as soon as possible.

We would appreciate it if you could provide us with the order number so that we can review it and verify your comment.

We look forward to your response.

Best regards.

Reply from Westwing España

Feb 13, 2025

Hi Cathrine,

We sincerely appreciate your feedback and are sorry to hear you feel this way, especially as you’ve been our customer since 2019. At Westwing, we strive every day to offer a carefully curated selection of high-quality products that are both inspiring and trendsetting. We are constantly evolving and listening to our community, so we hope to soon have styles that align with what you're looking for. Of course, if there’s anything specific you’d love to see more of, we’d be delighted to hear your thoughts—please don’t hesitate to share them with us.

But, if you love the offers, the Club/Sales section is still available on our website under the INSPIRATION - SPECIALS tab, where you’ll find limited-time campaigns with exclusive discounts and stock. We hope to bring you new promotions and offers soon so you can once again enjoy shopping with us.

Sending you our best, and thank you for trusting us!

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Hola Cathrine,

Agradecemos sinceramente tu comentario y lamentamos que te sientas así ya que eres cliente nuestros des de 2019. En Westwing nos esforzamos cada día por ofrecer una cuidada selección de productos de alta calidad que inspiren y sean de tendencia en el sector. Siempre estamos evolucionando y escuchando a nuestra comunidad, así que esperamos que pronto tengamos de nuevo un estilo que encaje con lo que estás buscando. Por supuesto, si hay algo en concreto que te gustaría ver más, nos encantaría conocer tu opinión, no dudes en hacérnosla llegar.

Aún así, recuerda que si love the offers la pestaña de Club/Sales sigue estando presente en nuestra web en la pestaña de INSPIRACIÓN - SPECIALS donde encontrarás campañas con productos y descuentos por un tiempo y un stock limitado. Esperamos tener pronto nuevas promociones y ofertas de las que puedas beneficiarte y desfrutar de nuevo con nosotros. 

Un abrazo y gracias por confiar en nosotros.

Reply from Westwing España

Jan 24, 2025

Thanks Steve for the nice feedback!
We wish happy shopping ...

Reply from Westwing España

Updated Dec 9, 2024

Hola Tamara, 
Por supuesto, las fechas de entrega de un articulo deben ser las que mostramos en web. Es por ello que deseamos poder revisar tu caso para poder entender lo ocurrido y mejorar nuestro servicio. 
Por favor, indícanos el numero del pedido para que podamos revisarlo y validar tu comentario. 
Gracias

Hi Tamara,
Of course, the delivery dates of an item should be the ones we show on the website. That is why we would like to review your case so that we can understand what happened and improve our service.
Please provide us with your order number so that we can review it and validate your comment.
Thank you

Reply from Westwing España

Oct 24, 2024

Hola Camila, 

Muchas gracias por tu valoración y comentario. Nos alegra mucho saber que estás disfrutado de tu mesa y de nuestro servicio. 
Un abrazo. 

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Hi Camila, 
Thank you very much for your review and comment. We are very happy to hear that you enjoyed your table and our service. 
Best regards.

Reply from Westwing España

Updated Oct 24, 2024

Hola Chiara,
Siento lo ocurrido con tu pedido.
Lamento profundamente que no hayas podido recibir uno de los artículos porque no hemos podido reenviarlo. Al tratarse de envíos internacionales, es posible que no hayamos podido reenviar el artículo y hayamos tenido que emitir un reembolso. No obstante, nos gustaría revisarlo para ver si podemos mejorar nuestro servicio, por supuesto.
En cuanto a la cama que mencionas, al igual que los sofás, no son productos que tengamos en stock, sino que se fabrican por encargo. En consecuencia, suelen tardar al menos 8 semanas en fabricarse y 2 semanas en enviarse, por lo que la espera suele ser larga. Intentamos reducir estos plazos de entrega, pero no queremos comprometer la calidad, lo que hace difícil acortar estos plazos en estos casos.
En cuanto al muelle de madera que mencionas, parece que cuando añadiste la cama al carrito, el sistema te sugirió un producto a tener en cuenta basándose en lo que podrías estar buscando. No vinculamos productos entre sí, ya que nuestro sistema no tiene actualmente esta capacidad, pero sí sugiere artículos que otros clientes han comprado junto con el que está en su cesta, por si le interesa.
Dicho esto, como he mencionado antes, nos gustaría revisar la situación. Sin embargo, con los datos que nos has facilitado, no puedo acceder a tu cuenta en Westwing España para revisar tu caso concreto e intentar ayudarte.
¿Podría facilitarnos su número de pedido para que podamos ayudarle y verificar sus comentarios?
Muchas gracias.

Hello Chiara,
I'm sorry about what happened with your order.
I deeply regret that you were unable to receive one of the items because we couldn’t resend it. Since these are international shipments, it is possible that we were unable to reship the item, and we had to issue a refund. However, we would like to review it to see if we can improve our service, of course.
Regarding the bed you mentioned, like the sofas, these are not products we keep in stock but are made to order. As a result, they typically take at least 8 weeks for manufacturing and 2 weeks for shipping, so it's usually a long wait. We are trying to reduce these delivery times, but we do not want to compromise on quality, which makes it challenging to shorten these timelines in these cases.
Concerning the wooden spring you mentioned, it seems that when you added the bed to the cart, the system suggested a product for you to consider based on what you might be looking for. We do not link products to each other, as our system does not currently have this ability, but it does suggest items that other customers have purchased along with the one in your cart, in case you're interested.
That being said, as I mentioned earlier, we'd like to review the situation. However, with the details you have provided, I cannot access your account on Westwing Spain to review your specific case and try to assist you.
Could you please provide us with your order number so we can help you and verify your comments?
Thank you very much.
Saludos,

Reply from Westwing España

Sep 2, 2024

Hello Judith,

Thank you very much for your review and comment.

We are delighted that you like our products and our website.

We hope we can continue to surprise you.

Best regards.