I have ordered quite a lot from Westwing, both big items (such as tables) and smaller items (kitchen supplies, decorations, etc.). I’ve been satisfied with everything! However, I’m most happy with the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
All I need is Westwing! Safe and fast experience, when you desire something special I recommend snitching always at Westwing shop
Company replied
Product is good. But Westwing shipping process is very slow
Company replied
Ordered my rug a couple of months ago with estimated delivery time around 2-3 weeks , however still waiting. Been trying to get hold of customer service - at no success. Il Numero dell’ordine è 26... See more
Company replied
Company details
Contact info
4.2
Great
25k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Westwing Italia
Grazie per il tuo feedback Rosy, lo apprezziamo molto! Continua a seguirci. Buona serata, Team Westwing
sempre tutto al top
29 November 2019
Unprompted review
Reply from Westwing Italia
Buondì Rosella e grazie mille per il commento. Continua a seguirci! Team Westwing
Reply from Westwing Italia
Cara Maria , ti ringraziamo tanto per il tuo entusiasmo! Non smettere di seguirci, Team Westwing
Reply from Westwing Italia
Caro Filomena siamo felici di aver soddisfatto le tue aspettative. Soddisfare i nostri clienti è, infatti, il nostro primo obiettivo. Ti ringraziamo moltissimo per le belle parole che hai speso per noi. Ti auguriamo una buona giornata, Team Westwing
PORTALE USER FRIENDLY
7 November 2019
Unprompted review
Reply from Westwing Italia
Cara Barbara, ti ringraziamo molto per la recensione. Siamo felici di essere alla tua altezza! Ti auguriamo una splendida giornata, Team Westwing
Reply from Westwing Italia
Hi Katharina, thank you for your message ! We appreciate your feedback, have a nice day! Team Westwing
ottime occasioni ed efficienti
5 November 2019
Unprompted review
Reply from Westwing Italia
Caro Antonio, ti ringraziamo la fedeltà dimostrata. Come sai, il nostro sito è pensato per offrire percorsi ispirazionali al cliente che si rivolge a noi. E' questo che ci differenzia da un semplice negozio. Team Westwing
efficace e bello
15 October 2019
Unprompted review
Reply from Westwing Italia
Caro Massimo, siamo soddisfatti del suo pensiero. Buona giornata, Team Westwing.
Reply from Westwing Italia
Cara Angela, ti ringraziamo per i complimenti e ci auguriamo che tu possa lasciarti affascinare dagli spunti che quotidianamente doniamo ai nostri clienti per trasformare la propria casa in quella dei sogni! Team Westwing
facile e immediato
18 August 2019
Unprompted review
Reply from Westwing Italia
Gentile Francesco,
siamo davvero contenti che la tua esperienza di acquisto sia positiva: faremo di tutto per non deluderti mai! Continua a seguirci!
Buona giornata, Team Westwing.
Absolutely horrible service - Do not order.
Absolutely horrible, non communicative service. Over a week ago, I placed an order. Naturally, my card was charged immediately and the only communication was an email receipt. Today, I decided to cancel the order. Having received no communication at all from the company made me very uncomfortable, and I didn't want to wait another two weeks to hear something. So, I went into the app to cancel the order. Almost six hours later, I had still not received an email confirming the cancellation. So, I went into live chat on their website. There I was told that my request to cancel the order would have to be "approved" and if "work had been done" on the order, I would not be able to cancel it. Instead, I would have to await the package, then refuse it, and only receive a refund once the parcel was back in their warehouse. Are you crazy??! The order hasn't been shipped yet! The goods are still in your hands. Of course you can cancel the order. Seems to me that Westwing is just trying to hold on to customers money for as long as possible. (Perhaps you earn small amounts of interest from keeping that money for over a month?) . But really, there is no excuse - no matter what "work" you claim has been done - to not cancel an order that hasn't been shipped to the customer yet.
Update: Went into the app again this morning, and saw that there was no record of my having cancelled the order. So, I sent another order cancellation. At virtually the same moment, I received an email claiming that my order could not be cancelled because it had already been shipped. Again, there has been no communication from the seller. No shipping notice, no tracking information. Placing me in the position where I will not even be able to ensure that I am available tor reject the package on it's arrival. This company is absurdly dishonest and uncommunicative.
8 July 2019
Unprompted review
Reply from Westwing Italia
Dear Marjorie,
The order has been placed on June 29th and the cancellation has been asked on July 8th, in the meantime the order is already in progress and has been prepared in our warehouse.
There is no problem in cancelling and refunding it but as the item has already been shipped it will have to get back to our warehouse in order for the administrative department to issue the refund.
We will try our best to stop the shipment but should the courier try to deliver the package we kindly ask you to reject it and inform us in order for us to ask for the return of the goods as soon as possible.
sito fatto bene
sito fatto bene, facile da consultare e marketing eccellente
24 June 2019
Unprompted review
Reply from Westwing Italia
Gentile Cecilia, ti ringraziamo tantissimo per la recensione. Continua a seguirci sempre noi ti aspettiamo! Team Westwing
Reply from Westwing Italia
Cara Daniela, ti ringraziamo per il tempo che ci hai dedicato. Continua a far parte della nostra grande famiglia!! Buona giornata, Team Westiwing
Excellent service
24 June 2019
Unprompted review
Reply from Westwing Italia
Hi Phil, it's a pleasure reading your message. Thank you for your kindness, stay tuned! Have a nice week, Team Westwing
Oggetti stupendi
Oggetti stupendi, tante idee e divertimento nel fare shopping on line!
22 June 2019
Unprompted review
Reply from Westwing Italia
Cara Lucia, ti ringraziamo molto per il feedback. Faremo in modo che il tuo entusiasmo cresca sempre di più ! Resta con noi! Ti auguriamo una splendida giornata, Team Westwing
Beautiful products for a great price
Beautiful products for a great price! I could choose something every day :)
20 June 2019
Unprompted review
Reply from Westwing Italia
Dear Judith, we thank you for your comment. We appreciate your enthusiasm so don't loose it and continue following us! Have a great day, Team Westwing
I had a problem with tracking number …
I had a problem with tracking number but i contacted service and they resolved it asp.
They have great stuff,Im very happy with my finds.
18 June 2019
Unprompted review
Reply from Westwing Italia
Dear Elizabeth, we're so happy reading your message. Our customer care is always available for our customers so thank you for believing in us. Have a nice day, Team Westwing
Reply from Westwing Italia
Cara Rosa, che entusiasmo!! Siamo felicissimi di rendere le tue esperienze di acquisto positive e faremo di tutto per mantenerle tali anche in futuro! Ti auguriamo una splendida giornata, Team Westwing
Molto bello innovativo
12 June 2019
Unprompted review
Reply from Westwing Italia
Cara Imma, ti ringraziamo molto per il feedback! Ci auguriamo continuerai a seguirci perché siamo pieni di idee e di innovazioni! Buona serata, Team Westwing
Reply from Westwing Italia
Cara Laura, grazie infinite per le tue belle parole. Ci auguriamo di non deluderti mai! Buona continuazione, Team Westwing.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.