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Westwing Reviews 10

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TrustScore 2.5 out of 5

2.6

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2.6

Poor

TrustScore 2.5 out of 5

10 reviews

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Rated 1 out of 5 stars

Disappointing and unprofessional…

Disappointing and unprofessional experience. For more than a month, the collection of my return has been repeatedly scheduled and failed due to Westwing’s logistics partner. I reorganized my time on several occasions and remained available as requested, yet there has been no apology, no compensation, and no consideration for the inconvenience caused. This handling shows little respect for the customer and raises serious doubts about the company’s commitment to service and accountability. this is related to Westwing Spain.

6 February 2026
Unprompted review
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Reply from Westwing

Dear Samira,

We sincerely regret the experience you describe and fully understand how frustrating it must be to repeatedly reorganize your time without a successful collection. Please accept our apologies for the inconvenience this situation has caused.

Unfortunately, based on the information available in your review, we do not have sufficient details to locate your case and properly investigate what occurred. We kindly ask you to provide your order number or incident reference so that we can review the matter in detail.

Once we receive this information, we will thoroughly examine the situation and contact you directly by email to provide clarification and ensure appropriate follow-up.

Thank you for bringing this to our attention. We take feedback like yours seriously and are committed to improving our service.

Kind regards,

Rated 1 out of 5 stars

Really bad customer experience

Really bad customer experience. We ordered a side board that was broken once it arrived. The process with westwing after this was extremely inconvenient since they just could offer a very low limited amount of money back. The other option was to repack this huge packaging and send it back. We were then responsible to repack it I ensure it didn’t get more damaged in the transport back, which is really hard since the packaging consist of a lot of different paper and tape. I wouldn’t recommend anyone to shop here since this happened to us.

2 November 2025
Unprompted review
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Reply from Westwing

Hi Josefine,

We are very sorry to hear about your experience, and please accept our apologies for the delayed response. We completely understand how frustrating it must have been to receive a damaged sideboard and then face a complicated and inconvenient return process. This is not the level of service we aim to provide.

We are reviewing our processes for handling damaged items and returns to make them easier and more efficient for our customers in the future. We truly appreciate your feedback and will use it to improve.

We hope that if you give us another chance, your experience will be much more positive.

Your Westwing team

Rated 1 out of 5 stars

Expensive Table, Broken on Arrival, Terrible Customer Service

I ordered an expensive table from Westwing and paid a 900 kr delivery fee. The table arrived in three separate packages, but unfortunately one of them — containing the foot of the table — was broken on arrival.

Customer service offered to replace it, but I was told that it’s not possible to replace just the broken part. Instead, I’d have to return all three packages and receive three new ones. This meant I had to repack the entire table just because of one damaged piece — very inconvenient and frustrating.

To make things worse, they sent me return labels for only two parcels. When I explained that I had received three, they seemed confused, claimed it should have been only two, and asked me to measure all the parcels myself.

Overall, I found the experience very disappointing:

Expensive product and delivery

Low quality (arrived broken)

Cumbersome exchange process

Confused and inefficient customer service

Not the level of service you’d expect for the price. I wouldn’t recommend Westwing based on this experience.

26 September 2025
Unprompted review
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Reply from Westwing

Hi S.P.,

We are very sorry to hear about your experience, and please accept our apologies for the delayed response. We completely understand how frustrating it must have been to receive a damaged table part, deal with a complicated return process, and experience confusion with our customer service. This is certainly not the level of service we aim to provide.

We appreciate your detailed feedback, and we are reviewing our processes for handling damaged items and returns to ensure that future cases are handled more smoothly and efficiently.

We hope that if you give us another chance in the future, your experience will be much more positive.

Your Westwing team

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