wetracked.io Reviews 990

Great support from Nemanja, he even went the extra mile to check some stuff in our custom website.

I’ve been using WeTracked for about 2 years, but this was by far one of the worst experiences I’ve had with any service.

I tried to add a store today and was told it was tied to an old account that I had already stopped using (it was deactivated and had no active plan). When I contacted support to transfer the store to my current active account, I was told I would have to pay $149 just for the transfer.

This is completely unreasonable. I wasn’t using the old account or any paid plan, yet I was being charged a high fee just to move a store — even though I already have another active account with them that I am paying for.

What made things worse was the support experience. The agent, Ryan, was very rude and didn’t make any effort to help or find a solution. There was zero flexibility — just a demand to pay the fee.

After hours of conversation, they finally admitted that I did not actually use the plan and that I shouldn’t need to pay the $149 fee. However, they said I would still need to wait several days for their finance team to remove the pending invoice.

Since I could not wait that long due to losing hundreds of dollars in my business, I suggested paying the $149 upfront just to proceed with the store transfer, with the understanding that it would be refunded afterward. This was confirmed as a possible solution.

I also have a $74 credit on my account and was willing to add the remaining $76 to cover the invoice, but I was told I could not use my credit balance to offset the payment.

So in the end, even after acknowledging that I did not use the service and agreeing that I should not need to pay, I was still blocked by internal policies and system limitations.

Overall, this felt extremely inefficient and frustrating. After being a customer for 2 years, I expected much better flexibility and support. I do not recommend this service.

I’ve been using Wetracked for a while now and my experience has been excellent. The tracking is very accurate and gives me much better insights into my campaigns. What really stands out is the customer service: they respond quickly and provide in-depth support instead of generic answers. You can tell they genuinely think along with you. Definitely recommended if you’re serious about improving your results.

I’m very satisfied with my experience with Wetracked.io. The tool is reliable and has significantly improved my tracking and data insights. What I especially like is how user-friendly and clear the interface is.

On top of that, the customer support is excellent. Barry was very helpful, responded quickly, and genuinely took the time to assist me. That really makes a difference.

Highly recommended for anyone looking to improve their e-commerce tracking!

The best tracking app. The tracking is fast, never any errors, and their customer service is super efficient. Look no further. Wetracked.io!

wetracked has helped me track data for almost 2 years now. best thing about them is their support. they really care and don't leave you hanging. i've once went in depth with them trying to solve something and they where there every time. love it. hope to see even more features in the future

Great communication and service whenever you need help

good app, does what it ways and is fair priced

I am a customer for 1 year and now. I have the big pack of Scale-up plan. I have scaled all of my stores with wetracked.io . They are trusted partners and they have helped a lot to earn more sales that i was thinking! They exceed my expectations!

Great customer experience, helps with all the questions and really gives in dept answers. Thnx Ryan!

the customer support has been instant and amazing!

Solid app that helps me scale with REAL data + always fast support!

the customer support seems pretty fast to reply and no much waiting looking forward

I’m giving wetracked.io 2 stars because, although the platform promises improved ad tracking performance, I did not notice any measurable difference after implementing it. There was no increase in conversions and no additional sales, which was the main reason I decided to try the service in the first place.

In my experience, the results did not match the expectations created by their marketing claims, which was disappointing.

The only reason I’m not rating it lower is because they offer a 14-day free trial, which at least allows users to test the platform without financial risk.