WeTravel Reviews 

519
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the intuitive platform, noting that it greatly simplifies organizing group trips and managing booking payments efficiently. Many users also mention the incredibly helpful support team, pointing out that representatives are responsive and guide them smoothly through setup. However, some customers also noted frustration regarding unexpected credit card surcharges and delayed fund availability after completing transactions. Others reported that unexpected account denials lacked clear explanations or transparent communication from the company. Additionally, a few reviewers experienced significant difficulties reaching customer support when urgent technical problems occurred.

What people talk about most

Payment

Consumers find payment to be ambiguous as experiences vary greatly across different accounts. Many reviewers... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting starkly contrasting experiences... See more

User experience

People report positive experiences with user experience, highlighting that the platform is intuitive,... See more

Service

Customers had ambiguous experiences with service, as while some reviewers praised the helpful account... See more

Staff

Clients share positive opinions on staff, frequently praising representatives for being responsive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the two-tier pricing option (one of which is FREE!) which makes it easier for a Micro Business like ours to use this booking platform. The team behind it all is super helpful. Great Flexibilit... See more

Company replied

Rated 5 out of 5 stars

Using WeTravel has honestly been a big help for my business, Morocco Shade Explore. It made things much easier for my clients to pay, especially the ones coming from abroad. The whole payment pr... See more

Company replied

Rated 5 out of 5 stars

We use WeTravel and we are truly very happy with our experience. Hiba Essalhi was exceptional — always available, very attentive, and incredibly helpful at every step. Thanks to WeTravel’s servic... See more

Company replied

Rated 5 out of 5 stars

I love WeTravel because they make it easy to set up a retreat, look professional and accept payments. The system takes care of the booking and reminders for payment for my travelers.. Thank you for th... See more

Company replied


Company details

  1. Software company
  2. Payment service

Written by the company

WeTravel is an all-in-one, cloud-based booking and payment platform designed for multi-day group travel businesses, tour operators, and travel advisors. It simplifies operations by offering tools for itinerary building, instant payment processing, and participant management, helping to reduce booking fees and streamline operations for over 8,000 travel companies.


Contact info

3.6

Average

TrustScore 3.5 out of 5

519 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(519)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An Advancement for Start-up Travel Organization

WeTravel has smoothed out so many promotional, informational and organizational aspects of our business venture. Provided a big step forward to a new plateau.

18 August 2023
Unprompted review
WeTravel logo

Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Our company has been using WeTravel for…

Our company has been using WeTravel for 5 years now and have been very pleased with their service. Brandon has been our account manager and has been very responsive to all our needs. If you offer group travel then you should consider adopting WeTravel's technology.

15 June 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Amazing customer support

Amazing customer support, Dominique and Nadine are great! extremely professional. WeTravel is also a very useful tool and has added a professional touch to our work. Thank you everyone at WeTravel

7 June 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 1 out of 5 stars

Deleted my account and Lost all my work.

Deleted my account because I was planning a black history trip for my church teen class for black history month. Now they will not respond to me and tell me why. I think it was a misunderstanding but I get no communication from them and they don't ask any questions. All my work is gone.

29 May 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi there,

Thank you for sharing your experience with us, and we're genuinely sorry for any frustration you've encountered.

We understand how important your project is. As a payment processor, WeTravel must adhere to international regulatory practices and legal obligations, which sometimes require actions based on our public verification policies.

https://help.wetravel.com/en/articles/1619345-how-to-get-verified-for-payouts

Due to these regulations, we are unable to disclose specific details regarding the decision. We understand this situation can be disheartening, especially when you’ve put so much effort into planning your trip.

We regret that our verification decision has made WeTravel not a viable solution for you. We will keep improving our onboarding process for new users.

Thank you,

The WeTravel Team

Rated 1 out of 5 stars

Terrible customer support

At first the employee was very friendly in showing me how things work, but when I encountered difficulties verifying myself, they never replied to my email to support further. My verification got refused several times without any valid reason. Totally a waste of time following all their steps.

10 April 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi there,

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced while verifying your WeTravel account.

As a payment processor, it is our responsibility to comply with international regulatory practices and fulfill our legal obligations. Due to these reasons, we cannot disclose specific details regarding the Denial of Service you received.

As our public verification policies state, WeTravel reserves the right to refuse payment services at our sole discretion. You can find a direct link to these policies in the email you received from our Verification Team, and they are always available for your reference on our public verification policies page here:

https://help.wetravel.com/en/articles/7053844-restricted-prohibited-businesses


We want to assure you that we carefully consider all necessary steps and policies before making any decisions. We value your business and wish you all the best in finding a better solution that meets your needs.

The WeTravel Team

Rated 5 out of 5 stars

The platform is really aesthetically…

The platform is really aesthetically great for our clients but also super user friendly on our side. What really topped my experience with WeTravel was ongoing support and kindness from TaChae Sowell, she is a phenomenal account executive and goes out of her way to help make planning smooth and effective!

29 May 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi there, thank you for your lovely feedback!😊

Rated 5 out of 5 stars

Simple yet very professional booking platform!

I love how easy it is to use the WeTravel platform and how professional it looks and feels. So far I've only used it for a handful of trips, but the travelers who booked through WeTravel also loved the experience. I'm also very impressed with the personal and professional support they offer at the Pro level. My account manager, Carlos Garita, is so personable and has offered me such valuable guidance. I feel like I can really grow and expand my travel business with WeTravel. They definitely take the time to build a trusting relationship and offer as much help and guidance as they can through the Travel Academy.

16 May 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

We are really glad! =)

The experience is really great so far, the people working there are really kind and always try to be helpful. Currently, our Account Manager is Alexis Le Bourgeois who is always taking care of us.

We are really glad! =)

23 May 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Michele is a great guide!

Michele is very helpful, answers my questions quickly and knows exactly where to refer me if she doesn't know the answer to my questions.

14 May 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Group Travel Tours

Our company has been using WeTravel for about 2 years. It has helped tremendously with our tour bookings.

We used to do everything by hand, which would take countless hours and ended up costing us with several errors.

WeTravel has given us more time to focus on planning better tours and keeps everything organized.

The customer support team has been amazing, with most questions answered within a few hours. They also continue to make improvements to the platform, based on our feedback.

I would recommend WeTravel to anyone in the travel business, looking to streamline their operation.

21 May 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 4 out of 5 stars

The Agent-The Author

I’m a travel agency owner. I have used the same CRM for almost 5 years. So, changing to another platform was something I’d do ONLY if it made sense. Migrating to WeTravel made sense. While there are some features I’d like to see added to the platform, the robust features are definitely useful to me and have already made the transition worthwhile. My account manager, Molly, is the best. She has held my hand, has answered my myriad questions, has offered great suggestions and has been my cheerleader through this process. I’ve shared my thoughts with my colleagues and would recommend WeTravel to any travel agency owner looking for a quality product.

13 May 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

We travel has helped our organization…

We travel has helped our organization enormously, because we can now trade with customers around the world very easily, something that for a company in Argentina is not always possible. We have been working for a long time with We Travel and there has never been any issues with them at all.

16 May 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi there, thank you for your kind feedback!😊

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