WGU - Western Governors University Reviews 3,893

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently highlight the positive user experience, particularly appreciating the flexibility to learn at their own pace and the affordability of the programs. Many people found the self-guided structure ideal for their busy schedules, allowing them to complete degrees efficiently. The support from mentors and staff is often praised, with many feeling encouraged and guided throughout their academic journey. However, some customers also noted issues with the proctoring process for exams, describing it as problematic. There were also mentions of inconsistent experiences with customer service, with some people reporting unhelpful responses or difficulties getting clear answers. A few other people also felt that the evaluators and course instructors sometimes provided unhelpful feedback or were not adequately aligned, leading to frustration.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff. While many reviewers praise the kindness,... See more

User experience

Consumers generally express high satisfaction with the user experience, particularly praising the flexible,... See more

Customer service

People report ambiguous experiences with customer service. Many consumers express frustration with a lack of... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers express dissatisfaction, citing a rigid... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise the affordability, flat-rate tuition,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

WGU was a great way to earn my MBA! I loved being able to go at my own speed and prove my competence without having just to spend time with my butt in a seat. It's a great way to earn your degree if y... See more

Company replied

Rated 5 out of 5 stars

WGU made getting a master's degree possible for me. Though I am a teacher, wife, and mother of two active boys, I was able to complete my degree on my own timeline. I could work at my pace and still... See more

Company replied

Rated 5 out of 5 stars

Because WGU is competency-based, I completed a two-year master's degree program in four and a half months. I worked my tail off, but it is doable. Because I did this, I only paid for one semester, whi... See more

Company replied

Rated 5 out of 5 stars

I am a single mother with a full time job. My daugher is involved in extracurriculars so we stay busy. I was able to complete my program at my own pace and I made my own schedule with class work. All... See more

Company replied


Company details

  1. University

Written by the company

Here at WGU, we believe that talent is universal—even if opportunity isn't. Higher education is the best way to bridge that gap, but traditional higher ed wasn't built for the realities facing many of today's students. So we created a university focused on expanding access to education around the country. We've innovated with students in mind, giving them the flexibility and freedom they need to succeed in today's workplace.


Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

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Rated 1 out of 5 stars

If you actually want to learn…

If you actually want to learn something, DO NOT go to this school. They pretty much just drop a textbook in front of you and tell you to figure it out. Out of all so-called "teachers" I had, only one of them actually cared about answering questions I had. The others just gave me some version of "look it up." It was an overall terrible and stressful experience, from which I feel like I did not learn anything. The only plus for this school is that it's cheap, but they obviously do not care at all about the students. I recommend you look somewhere else.

1 May 2025
Unprompted review
WGU - Western Governors University logo

Reply from WGU - Western Governors University

Chase, thank you for taking the time to share your concerns. WGU does offer flexible pacing through our Competency-Based Learning Model, which I should note can be more self-oriented. We understand we may not be the best for every student's needs individually, unfortunately. We are sorry to hear that it wasn't a good fit and that you don't feel like you took anything from your time spent inside the program. If you would like to give us some constructive criticism on what we might be able to improve, we would certainly like to hear it, as we are always trying to improve the student experience. Thank you again for taking the time to reach out. This is valuable feedback.

Rated 5 out of 5 stars

Best Graduation Experience Ever

I have never been to a graduation that was enjoyable. I could see that a lot of strategic thought was set into our special moment. It is memorable and makes me want to continue my education where I need to be and that’s WGU. Thank you for a beautiful graduation. ✨

26 April 2025
Unprompted review
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Reply from WGU - Western Governors University

Aw, I love this Vanessca! This is so exciting and very special. Thank you for taking the time to share your review of commencement! We're glad it met your needs and was everything you hoped it would be! Graduating should be a great memory, and we do our best to provide that experience. We hope it stays with you! We're also excited to hear you may return! That's awesome!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, and all the best with your next adventure! We'd love to have you again! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

WGU cares

WGU cares and wants you to succeed.

11 March 2025
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Reply from WGU - Western Governors University

Thank you for sharing your experience with us, Cheryl! We so appreciate you, and that you found us helpful for you and your goals!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

WGU puts significant attention and…

WGU puts significant attention and effort into each individual student. You're assigned a program mentor for the duration of your program who guides you through your educational journey and helps keep you accountable. They provide support, encouragement, and of course assists you in any way possible to help you succeed. I truly felt that WGU was committed to my success and went above and beyond to provide me the resources I needed to graduate. WGU also does an outstanding job at hosting their Alumni Celebration event and Commencement Ceremony. I had a truly memorable experience that brough me so much pride and joy. I would recommend WGU to anyone seeking to continue their educational and professional journey.

26 April 2025
Unprompted review
WGU - Western Governors University logo

Reply from WGU - Western Governors University

Wow Andres. I loved reading this! Your experience is valuable to us, and encouraging! We love to see that our setup worked for you and that you found the support you needed for your time here! We also appreciate hearing how Commencement went for you! We're so glad you had a good time celebrating YOU! You have come far with your accomplishments, and we can't wait to see what you do from here!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! All the best to you again, and many congrats on your new degree! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

Enjoy the journey leading to the moment!🌻

It was an awesome experience, especially with my family. I enjoyed the camaraderie of the school.

25 April 2025
Unprompted review
WGU - Western Governors University logo

Reply from WGU - Western Governors University

That's wonderful to hear you had such a great experience with us, Waithira! Thank you for sharing this. We love to see how it impacted you and your family!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, we wish you the best! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

WGU was a perfect school for me

WGU was a perfect school for me. I was able to achieve my goals.

27 December 2024
WGU - Western Governors University logo

Reply from WGU - Western Governors University

We're happy to hear this, Lorenz, and appreciate you sharing! We love seeing our students reach their goals and potential!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, and we wish you the best in your next endeavors! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

WGU-respected and affordable

Because WGU is competency-based, I completed a two-year master's degree program in four and a half months. I worked my tail off, but it is doable. Because I did this, I only paid for one semester, which was so affordable! Every employee I encountered was friendly and went out of their way to help. I especially appreciated my enrollment counselor, program mentor, and primary professor.

20 January 2025
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Reply from WGU - Western Governors University

That is incredible, Angela! Thanks for sharing your great review. We're so glad you could move through at the needed pace! You are a great example of why we offer a Competency-Based Learning model! We also do our best to offer as much staff support as we can, and we're glad you had that from everyone working closely with you! We love to see it!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, we wish you the best of luck! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 2 out of 5 stars

WGU is a very complicated college of…

WGU is a very complicated college of education when it comes to Praxis Exams, Licensure, and communication with licensing "specialists". Also, it can be VERY difficult to get in touch with people who work there. While the coursework is easy, I do think that for education, there are better options out there.

1 April 2025
Unprompted review
WGU - Western Governors University logo

Reply from WGU - Western Governors University

Alle, it is unfortunate to hear your experience was not up to your expectations. We do our best to serve and support every student to the best of our ability, including our smaller departments and we really appreciate you sharing these concerns with us. We are glad to hear that you found the coursework to be what you needed, in spite of that.

As for the exams, it’s regrettable to hear how you’ve been impacted by the assessment experience. I can confidently assure you that our Assessment Services leaders take this very seriously and are working closely with Meazure Learning every day to get a resolution to the root cause(s). It is expected that service levels meet a high-quality standard of care for all WGU students. There are constant efforts being made by our Assessment team to balance student safety from privacy attacks while also ensuring academic quality within the student experience.

Again, this feedback is incredibly important to us as we work through these concerns, and have been forwarded on to our Assessment Services team. We appreciate you letting us know how we are doing.

Rated 4 out of 5 stars

School is great. New proctoring service is quite awful.

WGU offers flexible, affordable online degrees with a self-paced, competency-based model that works well for motivated learners. But the new proctoring service is frustrating and intrusive—definitely a step down.

4 March 2025
WGU - Western Governors University logo

Reply from WGU - Western Governors University

We're glad to hear you found our flexibility and Competency-Based Learning Model to be helpful here! We love to see motivated students and the courage to push through! Thank you for taking the time to share. At the same time, it’s regrettable to hear how you’ve been impacted by the assessment experience. I can confidently assure you that our Assessment Services leaders take this very seriously and are working closely with Meazure Learning every day to get a resolution to the root cause(s). It is expected that service levels meet a high-quality standard of care for all WGU students. There are constant efforts being made by our Assessment team to balance student safety from privacy attacks while also ensuring academic quality within the student experience.

This feedback is incredibly important to us as we work through these concerns, and have been forwarded on to our Assessment Services team. We appreciate you letting us know how we are doing.

Rated 5 out of 5 stars

If I can do it anyone can

At WGU programs are set up very user-friendly and easy to follow. Your program mentors are always your biggest fans and supporters. I was able to receive a bachelor degree in 14 months with no prior credits. I had so many personal life, setbacks and emergencies through throughout my studies, but with the ability to work at my own pace, I was able to work through any setbacks and also not miss any of my families important events. I begin my program in my mid 30s but did not feel overwhelmed starting a program after not being in school for so many years. If I’m able to do it, anyone can.

4 March 2025
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Reply from WGU - Western Governors University

Eden, we're so glad to hear that our program was user-friendly in the way you needed! We're also happy to hear that the staff support from your Program Mentor was up to par as well! That is so incredible you overcame those challenges and had that resilience to finish at a time frame that worked for you! I agree with you as well; it is never too late to start!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree; we're so excited to see where your next journey takes you! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

I am thankful for WGU and the…

I am thankful for WGU and the opportunity to finish my degree. I work full time and was able to complete my degree in 1.5 years. I couldn't have done it this quickly anyplace else. I so appreciated my advisor and her help. She guided me and encouraged me the whole way through. After many years of putting off finishing - I completed it and graduated as the first generation of college graduates in my family.

27 February 2025
WGU - Western Governors University logo

Reply from WGU - Western Governors University

Wow, this is incredible Tami! We are so glad that your Program Mentor could give you the support you needed while enrolled in our program! We really strive to help our students feel seen by our staff in the process and to really set up a support network of motivation! That's amazing you are paving the way as the first graduate in your family!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll also get some WGU swag to enjoy! Congrats on your new degree; we can't wait to see what you do with it! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

I had a fantastic experience with WGU

I had a fantastic experience with WGU. Having built in support with a mentor made a huge difference in my success and being able to work at my pace and according to my schedule made things much more manageable and ultimately led to my success.

21 February 2025
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Reply from WGU - Western Governors University

Thank you for sharing your amazing experience, Erin! We're so glad to hear that your Mentor supported you every step of the way and that our flexible pacing through our Competency-Based Learning model was a good fit for you to succeed! We love to see it!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll also get some WGU swag to enjoy! We wish you good luck with your next endeavor and many congrats on your new degree! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

WGU - if you haven't yet, you should.

WGU worked with me to enable me to study at my pace - there were no penalties for completing early or progressing through my degree faster, no hidden fees at all - they made sure I met with my mentor almost weekly to track progress and helped me when I faced any challenges with skilled course intructors who could help me understand the material in my way - would definitely recommend

27 February 2025
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Reply from WGU - Western Governors University

Alan, we're glad to hear you had such a great experience and that you wanted to share your recommendation with others that may be considering WGU! We love that you were able to take full advantage of our Competency-Based Learning model, and our flexibility! We're also glad that you had the staff support you needed. This is very important to us, that our students feel supported in their journey!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree; we really wish you the best with your newfound skills! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

Powerful opportunity for growth and…

Powerful opportunity for growth and development.
As a fresh BA earner of cybersecurity and information assurance. Note the challenges of the school worth wild in the growth of the self. Pushing growth through determination and drive. Providing gates with each course to break through. Each course is filled with information and resources to consider for long term.

18 January 2025
Unprompted review
WGU - Western Governors University logo

Reply from WGU - Western Governors University

Jimmy, thank you for taking the time to share your experience! We love to hear that you have a growth mindset! That really sets our students up for success! We're also glad you were able to take full initiative with your degree and take full advantage of the resources we offer!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree! We're so happy for you and wish you the best! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

Excellent academic instructors

Excellent academic instructors, counselors, and help desk staff with great library resources for cutting-edge technologies.

11 November 2024
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Reply from WGU - Western Governors University

Thank you for sharing your experience Shrenik! We're glad that you had the support and resources you needed! Sounds like they were key to your success!

If you would like to spread the word about your experience, here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, good luck with your future endeavors! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

Loved WGU

I completed 2 Masters Degrees while teaching in under a year. I loved being able to work at my pace and accelerate. WGU is affordable and I loved that terms started the first of every month. Felt great to not have to wait for a new semester to start and it provides you the ability to plan around your schedule. Every I communicated with was knowledgeable, helpful, and a pleasure to talk with. WGU is not for you if you need due dates to keep you motivated!

2 April 2025
Unprompted review
WGU - Western Governors University logo

Reply from WGU - Western Governors University

Wow, this is incredible Jessica! We appreciate hearing about experiences like yours. Your story is a testament to what we strive to see at WGU! Students like you really take full advantage of our structure, and make it work for you! We're so glad you chose us again and that you felt the flexibility, term structure, and affordability were what you needed!

If you want to share more about us, here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degrees, and I hope for the best for you from here forward! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 5 out of 5 stars

You will not regret choosing WGU!

WGU was an amazing choice. I was able to do my work at my own pace. The courses were challenging and applicable to my teaching of mathematics. The textbooks were chosen well. Any instructor I reached out too was very helpful, and did all they could do to help. I was able to further my career with the knowledge I learned from WGU.

24 January 2025
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Reply from WGU - Western Governors University

This is wonderful to hear, Alexander! We're glad we ended up being an excellent fit for you and your needs as a student! Thank you for reviewing us and sharing more about your experience with our courses and structure and flexibility. And we are glad that it was applicable and helpful to your career!

If you would like to spread the word so an experience like yours may impact others, here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree! We hope your journey forward is helpful to you with all your newfound knowledge! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 1 out of 5 stars

I would not recommend this school to people who require direct instruction

I would not recommend this school to anyone looking for real learning and support. The program is essentially self-taught, with little to no direct instruction available. The content is designed purely for passing tests rather than actually retaining knowledge. Proctored exams are inconvenient, adding unnecessary hassle to an already frustrating experience.

Communication from the school is disappointing, often pushing students to rush through courses without providing meaningful assistance. When reaching out to instructors for help, they are unpleasant and seem more interested in getting you off the phone than actually addressing concerns. Overall, this school feels more like an assembly line for test-taking than an institution that genuinely cares about student success.

Would not recommend.

2 April 2025
Unprompted review
WGU - Western Governors University logo

Reply from WGU - Western Governors University

Thank you for sharing your feedback, Tia. We appreciate the points you've raised. WGU is designed to provide an independent, online, competency-based learning experience, allowing students to progress quickly through familiar content and focus on areas needing more attention. Program Mentors and Course Instructors are available to assist throughout each course by providing learning resources, including pacing guides, live (and recorded) webinars, as well as options for one-on-one tutoring, just to name a few.

It’s certainly disappointing to hear the communications and support did not meet the level of care that we expect. Please rest assured that we do value your feedback for improvement.

Rated 5 out of 5 stars

Absolute amazing school

Absolute amazing school. Self-paced, great mentors, great instructors! 10/10 recommend.

2 April 2025
Unprompted review
WGU - Western Governors University logo

Reply from WGU - Western Governors University

Thank you for taking the time to review us, Brooklyn! We appreciate hearing you had a great experience, had the Program Mentor and staff support you needed, and that you were able to make good use of our flexibility and Competency-Based Learning model!

And we thank you for your stellar recommendation as well! Since you would recommend us and want to spread the word, here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Wishing you the best and congrats on your new degree! https://www.wgu.edu/lp/programs/owls-nest.html

Rated 4 out of 5 stars

WGU is a great school

WGU is a great school. The courses, the ability to manage yourself, and the completion pace are all on you.

The opportunity is the proctoring process. However, No degree, No company, No Process works so well that you want to do it every day for the rest of your life.

11 February 2025
WGU - Western Governors University logo

Reply from WGU - Western Governors University

We're glad you had a great experience here Victor, and appreciate the time you took to write this review! We understand assessments can be hard, but we are glad you were able to see it through and push forward! And we appreciate your feedback. I agree, school is not meant to go on forever and nothing is perfect. Still, we are grateful you chose and trusted WGU to help you with your education! We hope that you were able to have a valuable time here, and that your new journey and career go well for you!

Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, we wish you the best from here forward! https://www.wgu.edu/lp/programs/owls-nest.htm

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