WGU was a great way to earn my MBA! I loved being able to go at my own speed and prove my competence without having just to spend time with my butt in a seat. It's a great way to earn your degree if y... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Being able to make fulfill my dream of obtaining my BA is one of highlights of my adult life. WGU gave me the opportunity to do so, at my own pace and time. Their flexibility with course completio... See more
Company replied
I love the open format. If I were familiar with the material, I could essentially test out of the course and continue with my degree. In brick-and-mortar schools, I felt stagnant. I'd finish the weekl... See more
Company replied
What made my experience great? Having the ability to gain a recognized degree without having to waste years of life. I was able to access the material and learn at my own pace, while having a communit... See more
Company replied
Company details
Written by the company
Here at WGU, we believe that talent is universal—even if opportunity isn't. Higher education is the best way to bridge that gap, but traditional higher ed wasn't built for the realities facing many of today's students. So we created a university focused on expanding access to education around the country. We've innovated with students in mind, giving them the flexibility and freedom they need to succeed in today's workplace.
Contact info
4001 South 700 East Ste 700, 84107, Salt Lake City, United States
- 866.225.5948
- info@wgu.edu
- wgu.edu
3.8
Great
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would not recommend this school to people who require direct instruction
I would not recommend this school to anyone looking for real learning and support. The program is essentially self-taught, with little to no direct instruction available. The content is designed purely for passing tests rather than actually retaining knowledge. Proctored exams are inconvenient, adding unnecessary hassle to an already frustrating experience.
Communication from the school is disappointing, often pushing students to rush through courses without providing meaningful assistance. When reaching out to instructors for help, they are unpleasant and seem more interested in getting you off the phone than actually addressing concerns. Overall, this school feels more like an assembly line for test-taking than an institution that genuinely cares about student success.
Would not recommend.
2 April 2025
Unprompted review
Reply from WGU - Western Governors University
Thank you for sharing your feedback, Tia. We appreciate the points you've raised. WGU is designed to provide an independent, online, competency-based learning experience, allowing students to progress quickly through familiar content and focus on areas needing more attention. Program Mentors and Course Instructors are available to assist throughout each course by providing learning resources, including pacing guides, live (and recorded) webinars, as well as options for one-on-one tutoring, just to name a few.
It’s certainly disappointing to hear the communications and support did not meet the level of care that we expect. Please rest assured that we do value your feedback for improvement.
Absolute amazing school
Absolute amazing school. Self-paced, great mentors, great instructors! 10/10 recommend.
2 April 2025
Unprompted review
Reply from WGU - Western Governors University
Thank you for taking the time to review us, Brooklyn! We appreciate hearing you had a great experience, had the Program Mentor and staff support you needed, and that you were able to make good use of our flexibility and Competency-Based Learning model!
And we thank you for your stellar recommendation as well! Since you would recommend us and want to spread the word, here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Wishing you the best and congrats on your new degree! https://www.wgu.edu/lp/programs/owls-nest.html
WGU is a great school
WGU is a great school. The courses, the ability to manage yourself, and the completion pace are all on you.
The opportunity is the proctoring process. However, No degree, No company, No Process works so well that you want to do it every day for the rest of your life.
11 February 2025
Reply from WGU - Western Governors University
We're glad you had a great experience here Victor, and appreciate the time you took to write this review! We understand assessments can be hard, but we are glad you were able to see it through and push forward! And we appreciate your feedback. I agree, school is not meant to go on forever and nothing is perfect. Still, we are grateful you chose and trusted WGU to help you with your education! We hope that you were able to have a valuable time here, and that your new journey and career go well for you!
Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, we wish you the best from here forward! https://www.wgu.edu/lp/programs/owls-nest.htm
The compentacy based program allowed me…
The compentacy based program allowed me to move through material I already knew quickly. I was able to focus on the subjects I didn't know online, at home, and at my own pace.
11 October 2024
Reply from WGU - Western Governors University
Thank you for sharing your review of our Competency-Based Learning model! We're glad that it was beneficial to your learning experience, and helped you to succeed!
Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! We wish you the best, and congrats on your new degree! https://www.wgu.edu/lp/programs/owls-nest.htm
WGU has been an incredible experience
GU has been an incredible experience! The college offers a flexible, personalized approach to education that truly prioritizes your success. The professors and advisors are amazing—always available and genuinely committed to helping you reach your goals. They make it clear that they want you to succeed as quickly and efficiently as possible, offering guidance, support, and encouragement every step of the way. I couldn’t be more grateful for the resources and assistance they provide to help me thrive in my studies. WGU is the perfect choice for anyone looking to achieve their educational goals with a supportive, results-driven environment!
20 November 2024
Reply from WGU - Western Governors University
Megan, we thank you for taking the time out of your day to write this! It was a pleasure to read, and we so appreciate your feedback! We agree that the flexibility, support, and resources we offer should be up to student standard, so we are grateful that we were able to provide that positive experience for you! Always happy to help our students reach their goals!
Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, we're excited for what's next for you! https://www.wgu.edu/lp/programs/owls-nest.htm
This school is awesome very supportive…
This school is awesome very supportive and you decide how slow or fast you want to move through the program.
1 April 2024
Unprompted review
Reply from WGU - Western Governors University
Thank you for taking the time to review us Stacie! We're glad you received the support you needed, and that you were able to take advantage of the flexibility through our Competency-Based Learning model!
Here’s a link to our Refer-a-Friend program too, in case you’d like to invite your friends and family to learn more about us! If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree; we wish you the best with future endeavors! https://www.wgu.edu/lp/programs/owls-nest.htm
WGU is a great school to attend!!
WGU is a great school to attend!!! Enrollment was easy, and the program mentors were very informative and helpful throughout my program. Taking courses online can be frightening, challenging, and overwhelming for some, but WGU staff encourages you throughout the process. I had faced some challenges during my program, but with the never-ending support from my instructors and program mentors, I don't know if I would have graduated just on my own. WGU provides ample amount of resources to ensure your success with graduation and finding a career suitable for your needs and wants. If I decide to go back for a 2nd Master's, I will be re-enrolling into WGU.
6 February 2025
Reply from WGU - Western Governors University
Wow! Thank you for sharing your experience, Erika! I agree and empathize with that; it can be scary to take the dive into online school, but we're so glad you did! We're sorry to hear you ran into some challenges with your start, but glad to see you saw it through! We're proud of you! You truly demonstrate the mindset we appreciate seeing here at WGU! It's incredible your Program Mentor was able to help you see it through and persevere! It's wonderful to hear that you may return; we'd be glad to have you!
If you want to spread the word, here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, thank you again for sharing and we wish you all the best in your journey to your next steps! https://www.wgu.edu/lp/programs/owls-nest.html
School at your pace and on your time.
I love how you can go through a class at your own pace and spend as much time as you need to grasp and learn the concepts the course is trying to teach you. I like the fact that my studying is on my time. If I want to study at 2am, I can because there isn't a set schedule for the class. My only issue is that I would like to see some sort of recording for the classes. As a visual and audio learner, it's a little harder for me to sit and read ebooks and be expected to remember everything.
11 February 2025
Reply from WGU - Western Governors University
Clayton, we're so glad to hear of your experience and your appreciation of the flexibility offered with our Competency-Based Learning model! And we totally understand your concern and feedback on the class structure! I'll be sure to pass your feedback along to the proper department! I personally find it valuable, and feel it may be impactful as we are always looking to improve! Thank you so much for sharing your experience!
I'd love to share with you a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more! If they do, you’ll get some WGU swag to enjoy too! Many congrats on your new degree! We really wish you the best! https://www.wgu.edu/lp/programs/owls-nest.html
My experience with WGU was amazing
My experience with WGU was amazing. I graduated High school in 1996 and attended a brick and mortar college for one year before quitting. Life happened, I got married, had three children and was a stay at home mom for 18 years. I chose to go back to school to get my degree in education. WGU made that dream come true. The classes and curriculum were easy to follow and the work at your own pace factor helped me achieve my goal quickly. I received a Bachelor’s in elementary education/special education. A year later I returned to WGU to obtain a Master’s in instruction and curriculum. I can’t say enough good about WGU. My mentor kept me informed and on track. If I struggled with a subject, there were multiple avenues of support. I have recommended WGU to several individuals considering continuing their education.
29 October 2024
Reply from WGU - Western Governors University
That is incredible Audra! Your story is a true testament to what we aim for at WGU, as well as the resiliency and tenacity of our students! We're so glad you had the chance to take advantage of the flexibility of our Competency-Based Learning model, and the chance to continue with an additional degree! We're also so grateful to hear of the support you received with us, especially through your Program Mentor! We love to see it!
In case you want the chance, here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Pretty cool! Congrats on your new degree! We really wish you the best and appreciate you taking the time to write your review! https://www.wgu.edu/lp/programs/owls-nest.html
Excellent experience!
12 February 2025
Reply from WGU - Western Governors University
We're glad to hear it Brandi! Thank you for sharing your review. We so appreciate your feedback!
Here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, and all the best to you! https://www.wgu.edu/lp/programs/owls-nest.html
By far the worst experience I've ever…
By far the worst experience I've ever had in my life and I thought Middle School was bad. They force you to have a program mentor who will withhold valuable information from you only to put you in a financial predicament that benefits them as a university never as you as a student. Be sure to record and document every single interaction you have with them screenshot all your emails because they will delete them as well if it holds evidence against them. They do fairly bad business tactics especially partnering with person view who no matter what you do when you go to test with them they will fail you at least twice. WGU offers all these certificates and little inclusive things with the degree but I promise you you will pay for them times five by the end of your degree. RUN AWAY NOW they are using stolen student money that they hustle the students from to promote these commercials run for your life they're only advertising now because they need people! Not bc they're amazing!
28 February 2025
Unprompted review
Reply from WGU - Western Governors University
It is regrettable to hear of your experience Jack, and we appreciate your feedback. It is valuable and helps us to improve. Thank you for sharing this. It has been passed along to the proper department for review.
No Nighttime Support
For a college who's mascot is an owl, they do not care at all about their night time availability students. You will not receive night time support. Got an appointment? Too bad if you don't have daytime availability. You wanna get help anywhere past 5pm cst? Ha! You wish. Do not come here if "work around your schedule" means "working at night."
27 March 2025
Unprompted review
Reply from WGU - Western Governors University
Octavia, I hear your concern and want to thank you for your feedback, as it helps us note what we need for continuous improvement. We have passed this feedback along to the proper department.
WGU is exemplary
This review is for enrollment into the Nursing program. WGU cares about its prospective students and will work with you to get all your questions answered. They instill trust by engaging in strong communication both over email and telephone. My impressions of WGU are very good and I believe this school to not only be legit but also truly caring in having their students succeed. If you are looking for a reputable, affordable, online school that helps you achieve your goals, WGU is a great place. The people who run and manage this university are exemplary.
25 March 2025
Unprompted review
Reply from WGU - Western Governors University
Hello!
We so appreciate reading this. Thank you for taking the time to leave this review! We're glad that being a part of the Nursing program has had an impact on you in so many ways! I agree that it is important for us to have staff that support your goals, and we work hand in hand to collaborate to improve as a university, one by one! We also work hard to make this an affordable school and make it more accessible! Thank you again for sharing this review. We love to see this and are glad it was an excellent fit for you! It seems we left a lasting impression!
If you want to continue to spread the word and share your awesome experience, here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll also get some WGU swag to enjoy! Congrats on your new degree! https://www.wgu.edu/lp/programs/owls-nest.html
WGU was very instrumental in helping me…
WGU was very instrumental in helping me succeed mainly due to the work at your own pace and acceleration. This was my first time using proctors, but after a few times I was ok. I liked the fact that I was not pressured to finish assignments. WGU allowed me to work the course at my pace and then test at the end.
17 March 2025
Unprompted review
Reply from WGU - Western Governors University
Deirdre, thank you for taking the time to write this review! We find it helpful and informative to read about your student experience and are pleased to hear of the role we were able to play in your success here! We take pride in our Competency-Based Learning Model, and flexibility options, as it really personalizes each student's experience here! We are also glad to hear that as a first-time taker of an assessment such as a proctored exam, you found it to work well for you as a student! We do our best to develop a system that works for the betterment of our students, and is the most impactful to their learning!
If you would like, here’s a link to our Refer-a-Friend program if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, and we really wish you all the best in your endeavors from here! https://www.wgu.edu/lp/programs/owls-nest.html
A Life-Changing Experience at WGU
Western Governors University (WGU) exceeded my expectations in every way. As a self-paced, competency-based university, WGU provided me with the flexibility I needed to balance my education with work and personal responsibilities.
The support from program mentors and course instructors was outstanding. They were always available to guide me through challenging coursework and ensured I had the resources to succeed. The online learning platform was intuitive, making it easy to track progress and stay motivated.
One of the biggest advantages of WGU is its affordability. Compared to traditional universities, WGU’s tuition model is incredibly cost-effective, especially for self-motivated students who can accelerate their studies. I recently graduated with a BS in Information Technology, and I feel well-prepared to enter the workforce with valuable certifications and hands-on knowledge.
If you're looking for a flexible, accredited, and career-focused university that values real-world skills, I highly recommend WGU. It’s truly an excellent choice for adult learners and professionals looking to advance their careers!
14 March 2025
Unprompted review
Reply from WGU - Western Governors University
Hi Mohanad! Thank you so much for taking the time to reach out to us and share your review and feedback! We are so glad to hear that WGU was so impactful for you. We're glad to find that our Competency-Learning Model, flexibility, affordability, and staff support exceeded your needs, as we aim as a university to create that environment in the current market for education! I am also pleased to hear that you find that your program will be in alignment for what you are needing to progress in your career and beyond! It is very exciting!
Here’s a link to our Refer-a-Friend program if you’d like the opportunity to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, and we wish you success in your journey as well! https://www.wgu.edu/lp/programs/owls-nest.html
I loved WGU!
I loved WGU! The course instructors were easy to get help from, and scheduling was easy. The study hall was helpful, along with instructors checking in to see if anyone needed help. The accessibility department ensured I received accommodation for my success without any issues. All of them were super supportive. My mentor, Shreya Petal, was to noch. I truly have not finished with her wavering support. Every single WGU staff member went above and beyond to ensure my success.
8 March 2025
Unprompted review
Reply from WGU - Western Governors University
Celina, I want to thank you for taking the time to share your review and your WGU experience! I loved reading about the support you received as a student, and how instrumental that was in your success! We aim to do our best to provide one by one support at WGU, and try to help every student achieve their goals however that might look! Thank you again for the shoutout and valuable feedback!
If you would like to spread the word about WGU too, here’s a link to our Refer-a-Friend program, if you’d like to invite your friends and family to learn more. If they do, you’ll get some WGU swag to enjoy too! Again, congrats on your new degree, and we wish you all the best with your next adventure! https://www.wgu.edu/lp/programs/owls-nest.html
As a graduate
As a graduate, from the time I arrived at the commencement program, I could tell WGU put a lot of intent and thought into creating a wonderful and memorable experience for each graduate. This experience is just a testament to WGU's commitment to creating success every step of the way!
8 March 2025
Unprompted review
Reply from WGU - Western Governors University
Sherisse,
We are so happy to hear about your experience with us at the commencement ceremony and want to congratulate you on earning your degree! We're thrilled that it was a memorable experience for you and are proud to be part of your journey!
As an alumni, you can stay involved in several ways, including becoming an Alumni Ambassador representing WGU. Here is information on how to stay involved, along with our Refer-a-Friend program through Owls Nest:
https://www.wgu.edu/alumni/stay-involved.html
Terrible Test Experience!!!!
Last night I tried to log into to take my first proctored exam at 6:33 PM Eastern time. After several failed login attempts, I called the helpdesk and they told me it was a server issue (INC2524021). My test was scheduled for 7:20 PM and I was finally able to log in at 7:25 PM. I clicked on the link for the proctored exam where I had to take several photos of the room I was in and a picture of my face. The proctor Evelyn A. comes in the chat and asks for my ID. Mind you during this process I can't even see the person but they can see me allegedly. Ok Cool, showed my ID, then she said take a picture of the ID on my phone and then put the phone in the camera. I did that. She then asked what my expiration date on my ID and wrote in the chat. She kept stating how it was blurry and lagging on her end, but on my end everything was clear. So she told me to contact support and just disconnected from the session. No rescheduling or checking to see if maybe her connection was off just automatically disconnected from the session that I had to take time out to schedule for. I call the school to speak with somebody about canceling my business leadership certification. Some guy told me someone would call me at 10AM my time the next day on March 10th 2025. Today is March 11th 2025 and I did not receive a call and I had to end up calling them. Now I keep getting the run around and how I can't cancel the certification only being in the course for a month when they already got their first months payment. Now they want me to wait 3 business days to hear from upper management so they can basically steal more money after I already tried to cancel last night. I'm extremely upset with the way you have to take test in this program. I understand they want to keep the "integrity" of taking test but who's to say every time I schedule a test the same thing won't happen again. How do I even know I'm even talking to a real person in the proctored test chat and not an AI bot. I was expecting it to be like a Zoom call where you can see both people. I have no idea if the person was lying on their end if my camera was lagging or blurry. Before you even take the test they check your webcam and make you take several pictures of your surrounding and all my pictures and videos were clear. I'm highly disappointed in this school and no longer wish to be apart of it. Telling someone they have to wait 3 business days just to cancel a CERTIFICATION is beyond ridiculous. Trying to take money from a single father in the economy that were currently in is diabolical. I would never recommend this school to anyone.
10 March 2025
Unprompted review
Reply from WGU - Western Governors University
Tyler,
It’s regrettable to hear how you’ve been impacted by the assessment experience. I can confidently assure you that our Assessment Services leaders take this very seriously and are working closely with Meazure Learning every day to get a resolution to the root cause(s). It is expected that service levels meet a high-quality standard of care for all WGU students. There are constant efforts being made by our Assessment team to balance student safety from privacy attacks while also ensuring academic quality within the student experience.
This feedback is incredibly important to us as we work through these concerns, and have been forwarded on to our Assessment Services team. We appreciate you letting us know how we are doing.
BEST graduation ceremony
This is the BEST graduation I’ve been to so far. WGU is the third college I’ve graduated from and the ceremony was flawless. Kudos to all who put this together!
9 March 2025
Unprompted review
Reply from WGU - Western Governors University
We are thrilled to hear that you had such a positive experience at your commencement ceremony! It is our goal to make it as memorable an experience as possible for you, and are so glad you enjoyed it! Thank you so much for sharing your valuable feedback as well! Given your experience, if you'd like, here’s a helpful link to our Refer-a-Friend program to invite your friends and family to learn more! If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, and best of luck from here forward! https://www.wgu.edu/lp/programs/owls-nest.html
I had a great experience at WGU and recommend this university!
I had a great experience at WGU! I love the competency system and tasks. The professors are very supportive and always available to assist, including on weekends. You can always make an appointment and ask questions, get more information. Everything I learned is useful on my field, which I find refreshing. I love the flexibility with starting and ending on a term, rather than a semester. The mentors are a great, an amazing resource throughout the program. Every single interaction I had when I called or emailed the school was positive, everyone is very polite and helpful, I had a feeling that everyone cares! I recommend WGU to anyone that wants to complete a program that is affordable, high quality and flexible!
10 March 2025
Unprompted review
Reply from WGU - Western Governors University
We want to thank you for taking the time to share your review and your experience! We are so grateful for valuable feedback like yours, and we are so happy you had a good experience with us; and on so many levels! We're also glad that you could take full advantage of our Competency-Based Learning Model, and that you received your desired level of support throughout the process of enrollment and as a student!
Since you mentioned you're eager to spread the word about us, I hope you'll appreciate this helpful link to our Refer-a-Friend program, if you’d like to invite your friends and family to learn more! If they do, you’ll get some WGU swag to enjoy too! Congrats on your new degree, and all the best to you! https://www.wgu.edu/lp/programs/owls-nest.html
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.