what3words Reviews 289

Immediate response to my questions.
Person responding was very polite.

Responded to my questions really quickly with explanations that I found very helpful. I think What 3 Words is fantastic and have used it frequently as my sense of direction is abominable. I don’t worry anymore when I’m travelling as I can always find my way around. Brilliant

Postcodes are a great way of finding an address until you live outside a city and realise that your postcode could cover seven streets or 100 addresses and leave you half a mile from where you want to be when your satnav swears blind you have "reached your destination"! What3words is literally a lifesaver if you need an ambulance - and its also helpful for reporting flytipping spots to the council!

I swopped phones and lost all saved locations but all were saved on the server thanks to what three words
So grateful
Jon

Really helpful and swift response to a query I had on ordering saved location by alphabetic letter

Precise location when I need it most for our business deliviries.

w3w - an excellent app and almost all of my phonebook entries include the w3w locator. I also use it to map my garden and record exactly where certain plants are located. The support service is exemplary, and a minor issue that I encountered with the new widget feature was addressed within minutes. Highly recommended app.

I had a problem with the What 3 Words app on my iPhone. Every time I opened the app, it would immediately shut down. I had previously used it without any problems. I emailed customer support at What 3 Words, explaining my problem. I received a timely reply, detailing simple to follow instructions. I carried out the procedure without any difficulty, and the problem was fixed. Great support.

I love using What3Words, it can be comical some of the words used to identify a location but for being specific and spot on, it is unbeatable! My daughters house appears difficult to find for some couriers, so I’ve told her to use What3Word to the front door and it hasn’t let her down. My specific reason for writing this review, was to find an exact W3W location for a satellite image, that didn’t have any identifying locations close by. W3W responded with ///smile.extending.routs, which lies at the coordinates (40.935290,38.455769). Off the coast of Turkey in the Black Sea.

Meeting with friends for lunch at a ski lodge was so much easier with W3W app. This place has three lodge buildings and our friends were in the main lodge which has 3 levels plus a bar area. W3W brought us right to their table!

it's a great feeling when you come across something that really works.. I'm a Recovery driver, and have to pick up in some very off track places... What 3 words makes it so easy...

I had an issue with the app on my
iPhone. I thought I’d lost all of my customers addresses, I contacted the support team and Sarah sorted my issue strait away
First class service

I’ve been very pleased with What 3 Words, using it in conjunction with my motorcycle navigation system. Questions to What 3 Words are answered promptly and helpfully.

What 3 Words is 'Simply the Best
The accuracy of the locations and the ease to use the mapping app of your choice to direct you make the whole process great and so easy.

I think what3words is a great invention. I use fairly regularly. Their support is great as well. Nothing seems too much trouble for them. Very helpful

We enquired about using their service for our business a couple of times. On both occasions, we asked for a real human from customer services to follow up.

I've yet to hear from them.

What went wrong.... Where do I start?! I tried to search for an address- it was searching... and searching.... and searching. Tried to use the map, could find the street but no idea on what house I was wanting. The idea of finding an exact location is great- it just needs to actually work for it to be successful. In an emergency it would be useless l, actually a chocolate teapot is more useful. I have wasted precious time with this.

This has been thought up by morons it is NEVER accurate. It is not acceptable by institutions because of it inaccuracies.

UPDATE: I have now been contacted by w3w. I didn't want to leave a 1 star review, but when a problem has rumbled on for weeks I felt I had no choice. Nobody had responded to multiple support request emails regarding bugs. Hopefully this might've made them more focused on fixing their software and support procedures. I have upped the rating to 3 stars after their apology and promise of ironing out these problems for other users.
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Developers, don’t waste your time with this sub-standard software on your website. I reported problems with it breaking functionality on our e-commerce site. They sent me a screencast showing there wasn’t a problem. They obviously didn’t think I would check GitHub where I saw they had fixed the problem after I had reported it, they are very disingenuous. There is also another problem where after the address goes through a payment gateway the w3w address is lost even though the variables are in the templates.

They don’t reply to support emails. I currently have 4 unanswered email which were addressed to 3 people and their generic support included a tech manager. Uninstalling the software was a headache and kept hanging, so it left behind entries in the database which I’ve had to manually remove 1 by 1. If I hadn’t done that then their w3w input field was still left in the checkout even though the module had been deleted. They are absolutely shambolic. W3W, don’t bother telling me to clear this up by contacting support because if you have any common sense you’ll see that is exactly what I have done numerous times and got no answer. I’ve a feeling that is exactly what you’ll do just to prove my point that you are useless!

I don't understand the need. Why not simply use latitude and longitude from any standard GPS app?