Whatgeek Reviews 561

UPDATE (14 May 2025):
After WhatGeek publicly responded to my review and promised a full refund, I contacted their support team and provided my order number as requested.
Unfortunately, their private responses contradicted their public statement. Despite their written commitment, they have repeatedly refused to provide or confirm a full refund, instead offering symbolic compensation.

It appears their Trustpilot reply was made for public image rather than genuine customer support, which is disappointing.

Disappointing Experience – Refund Request Ignored. I placed an order with WhatGeek on April 28, and it was shipped on May 6. However, the package was returned to the sender before it ever arrived in the UK. I contacted customer service and clearly requested a refund, not a replacement shipment.
Despite this, WhatGeek sent another package without my consent, completely ignoring my request. I followed up multiple times via chat and email, but they still have not processed my refund or provided a proper resolution.
If the refund is not issued promptly, I will have no choice but to initiate a chargeback through my payment provider, as the original order never reached me and I did not agree to a second shipment.
Very disappointing experience – poor customer service and no respect for the customer’s rights. I do not recommend ordering from this site.

Extremely poor service. Customer service challenging and I have been waiting for a refund for more than 2 weeks. My product was out of stock but I had to chase where it was. The site says co.uk but not a UK store and they are struggling to reply to my emails. Have had to raise a PayPal dispute. Hoping to still get my money back. Would not recommend.
Ordered 11th April. No product no refund yet.

If someone thinks that this store is from the UK, they are wrong. They only have UK in their name. I bought the console 7 days ago and they haven't even sent it yet. And I don't even know how much longer I will have to wait. I do not recommend

Paid for expedited shopping and under the impression the package would arrive in 2-5 business days like their site says.

It did not. The company used the .UK site as a marketing ploy. All they're really doing is drop shipping items from china.

Product purchased was expected and works well, no complaints there. Be aware however; their stock resides in China so you will have a 2 week wait on delivery despite this being a UK company.

Excellent service from Whatgeek UK
My anbernic r556 arrived before delivery stated excellent service 👍

Whatgeek UK where excellent at every turn. They sent the item earlier than expected, it was received earlier than expected and the price was on par with other places that sell these retro devices. It works brilliantly - all games installed on the memory card work and run with no lag. Fantastic product and excellent service.

Ordered a white Trimui Brick on 7 April. Received on 18 April.

Great website and safe, from my experience.

Thanks 🙏🏼

I have sent three emails to whatgeeks support email, but have yet to receive a reply regarding arranging a return of an item.

Easy to navigate the site. Great price. Item shipped quicker than the advised delivery times. Tracking was done via the Shop app so I was always kept up to date. Would definitely buy from what geek again.

Brought the SKYLOONG GK104Pro Dual-Screen Wireless Mechanical Keyboard - A Revolution in Typing!I'm absolutely thrilled with the SKYLOONG GK104Pro! This keyboard is a game-changer, packing in an incredible array of features that cater to both productivity and personalization.Here’s what makes it stand out:Dual-Screen Delight: The innovative dual-screen setup is a stroke of genius. The main screen is vibrant and customizable, perfect for displaying essential information or adding a touch of personal flair with GIFs or images. The second screen's calculator function is incredibly useful and a time-saver.Tactile and Satisfying Typing: The mechanical keys deliver a wonderfully tactile typing experience. The keys are responsive, with a satisfying sound that makes every keystroke a pleasure.Wireless Freedom: The wireless connectivity is seamless, offering the flexibility of both 2.4GHz wireless and Bluetooth. Switching between devices is effortless, making it perfect for a multi-device setup.Endless Customization: The GK104Pro is a tinkerer's dream. The hot-swappable sockets allow you to easily change the switches to your preferred feel, and the customizable knobs add another layer of control.Build Quality: The keyboard feels solid and well-built, a testament to its quality construction. It's clear that SKYLOONG has put a lot of thought and care into the design and engineering of this keyboard.2025 Upgrade: The new ability to transfer GIF images directly from your mobile device to the large display screen via Wi-Fi is a fantastic addition. It simplifies the customization process and enhances the user experience.In conclusion, the SKYLOONG GK104Pro is a remarkable keyboard that offers a unique and versatile typing experience. It's a fantastic investment for anyone looking for a high-quality, customizable, and feature-rich mechanical keyboard. Highly recommended!

Ordered a console mystery box what came was actually cheaper then the price of box
i got then anbernic 35xxH which is currently 53.99 and the mystery box is actually 57.99
i know its a mystery box but it should be atleast the same value or more of the price of the box
The delivery was great tho

Issue got sorted through speedy customer service!

Bought the Anbernic RG556, amazing product, fast shipment, received updates every step of the way! Will be sure to buy something from them again!

Excellent customer service following a change of heart on my part, they quickly responded and accommodated my request to change the order with no fuss or drama going beyond my expectations to keep this customer happy!

Great customer service! Will use again!

Really great item and experience
Was kept up to date with tracking and item came pretty quick from China.
All round great service.

We’ve been waiting 4 weeks fora refund they said would take 5-7 days.

Company is a joke. Just use Amazon.

Absurd length of time between ordering and order confirmation, and an even more absurd amount of time between confirmation and delivery. Order tracking doesn't work because WhatGeek are useless at communicating.

Furthermore after probably 20+ emails to their customer support probing for any update on my order, I'm still yet to receive a response.

Keyboard (Attack Shark K86) eventually arrived in a box that looked like it had been thrown down several flights of stairs and as a result I've already had to replace a broken switch for the spacebar which I can only assume was broken on impact.

Never buy from these reprobates.

Great product, great service and delivery much faster than I thought it would be. Arrived in a little over a week, well packaged and with a case which I didnt realise would be included. Highly recommended!