What Records Reviews 

431
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently note that this independent music store offers remarkably low prices and an exceptional selection of albums to choose from. Many buyers also appreciate the secure protective packaging and quick delivery times, noting that their valuable purchases arrive safely and in pristine condition. Some reviewers were not happy with communication issues and unexpected delivery delays regarding items that frequently turned out to be out of stock. A few people experienced frustrating problems with incorrect records being shipped or difficulties tracking their orders when waiting for shipping updates.

What people talk about most

Product

Customers had ambiguous experiences with product availability and pricing, with many reviewers praising the... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, as some reviewers praised the easy... See more

Price

Clients share positive opinions on price, consistently noting that items are very reasonably priced and... See more

Delivery service

Consumers find delivery service to be generally quick and efficient, with many reviewers praising fast... See more

Service

Reviewers highlight ambiguous aspects of service, with many customers praising professional support, fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Despite the mixed reviews, I gave What Records a chance (especially as they offered the best price on the vinyl I was after) and had a (mostly) decent experience. The record was ordered on the... See more

Company replied

Rated 4 out of 5 stars

I became a wee bit nervous due to the lack of an email confirmation, but glad I was patient. My order arrived safely, was well-packaged and plays beautifully. Thank you!

Company replied

Rated 5 out of 5 stars

Recently purchased a Jamiroquai Double LP for my Mum (mother's day) and I could not believe the price! I hadn't found a copy of this for less than £20 anywhere else, let alone a SEALED copy! The trans... See more

Company replied

Rated 5 out of 5 stars

Ordered latest Tom Grennan vinyl album special edition, What records were the best price. A few negative reviews on here which did make me think twice but nevertheless I had no need for concern as de... See more

Company replied


Company details

  1. Media & Publishing

Written by the company

What Records online record store. Selling Vinyl, CDs and DVDs worldwide. We specialise in limited editions, collectable items from Heavy Metal to Classical.


Contact info

3.3

Average

TrustScore 3.5 out of 5

431 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(431)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great website overall.

I was dubious as I can be a little careful of sites I am not familiar with. However I bit the bullet and tbh, very pleased. Product arrived as expected and was a great price.

18 July 2024
Unprompted review
What Records logo

Reply from What Records

Thank you Ben for the feedback and order. Cheers Tim

Rated 5 out of 5 stars

Great transaction as always by Tim from…

Great transaction as always by Tim from What records. My Bowie 5cd set and vinyl record arrived in perfect condition and well packed. I would recomend What records to anyone they are so good at What they do.
Regards Paul Quinn.

14 June 2024
Unprompted review
Rated 5 out of 5 stars

Ordered Monday

Ordered Monday , Delivered Tuesday, Packaged good and firm. product was in perfect condition at a reasonable price. really good service, earlier I had emailed with a query, response was very good, will be checking their site again when I'm looking for to increase my music collection. Very very happy with the service (Purchase was Boxset "The YES Album "including blue ray Dolby Atmos disc)

4 June 2024
Unprompted review
Rated 5 out of 5 stars

What Records

I have used What Records for 5 years or more now. Always a pleasure to deal with - an excellent service and always at a fair price.
Had the pleasure of meeting Tim recently - what a wonderful, genuine and knowledgeable guy who knows the business inside out.
My first stop every time for vinyl and exclusives.

19 May 2024
Unprompted review
Rated 5 out of 5 stars

What Records...Tip Notch!

Have bought many albums from What Records over the past 10 years. Always have a very good selection of vinyl and at very competitive prices. Great service and fast and safe delivery. My copy of Psycho Daises by the Yardbirds (RSD) arrived today only 48 hours after ordering. Top notch!

25 April 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, kept me updated at all times and arrived in pristine condition as expected. Will deffinately be ordering again.

20 April 2024
Unprompted review
What Records logo

Reply from What Records

Thank you for your order and feedback. Hope we can continue to impress. Cheers Tim

Rated 4 out of 5 stars

Excellent Service- good quality Vinyl with good shipping

Good quality Vinyl- bought the College Dropout by K-West.
Delivery took longer than expected but realising I ordered on the weekend was a mistake.

The thing I like is they deliver by Royal Mail (the best delivery service)

No issues with Vinyl Quality or delivery so all good 👍

19 April 2024
Unprompted review
Rated 5 out of 5 stars

Dark Side of the Moon

Pre ordered, Dark Side of the Moon 50th Collectors Edition. Received on time, release date today. Highest possible quality packing, top courier, all at a fantastic price. Totally outstanding customer service. THANK YOU. 😎

19 April 2024
Unprompted review
Rated 5 out of 5 stars

Quick delivery and great customer support

I reached out to Tim to enquire about my order after reading some of the other reviews here about delivery taking a long time. I’m happy to report Tim got back to me very quickly and my items were dispatched the next day. Very happy with the service.

21 March 2024
Unprompted review
What Records logo

Reply from What Records

Hi Kieran, Thank you for your order and feedback. Cheers Tim

Rated 1 out of 5 stars

Selling when not in stock

Placed an order with this company for a record that was 'in stock' over 2 weeks after I placed the order and saying 'preparing my order' I received an Email to say they didn't have the item and neither did the distributer. I wish I'd seen the reviews before I placed my order as I would agree they are selling items they don't have! When placing orders be careful not a decent company to deal with!

11 March 2024
Unprompted review
Rated 5 out of 5 stars

Ordered on Friday at lunchtime and was…

Ordered on Friday at lunchtime and was delivered on Saturday. Phone was answered quickly when I called to check my item was in stock, guy was polite and knowledgeable. Cant really ask for more...oh and my item was £10 cheaper than elsewhere. Thank you

16 February 2024
Unprompted review
What Records logo

Reply from What Records

Thank you for your feedback and order. Cheers Tim

Rated 4 out of 5 stars

ordered something on 13/2 not heard a…

ordered something on 13/2 not heard a thing, no response to email about where it might be. First time ive used this site might be the last, got another order that im not confident about at this point too.

Problem sorted, happy with the communication ;)

13 February 2024
Unprompted review
What Records logo

Reply from What Records

Thanks Gary. Cheers Tim

Rated 5 out of 5 stars

Excellent vinyl ...

Excellent vinyl .... Speedy delivery Well packed

8 February 2024
Unprompted review
What Records logo

Reply from What Records

Hi Jeff, Thank you for the feedback and your support. Cheers Tim

Rated 5 out of 5 stars

Easy process to order

Easy process to order, great price and a quick delivery.

8 February 2024
Unprompted review
What Records logo

Reply from What Records

Thank you for your order and feedback Cheers Tim

Rated 5 out of 5 stars

Good experience and great prices.

I emailed before ordering as with any store sometimes the stock shown isn't already correct. I had a reply within 24 from Tim to say 1 of the two vinyls was in stock. Once ordered through Thier site, I had a confirmation email straight away with a further email a day later with the tracking number. The vinyl arrived 2 days later via Royal mail and was well packaged. I would highly recommend.

30 January 2024
Unprompted review
What Records logo

Reply from What Records

Thanks Darren. Cheers Tim

Rated 5 out of 5 stars

Deserves a five star

My personal experience with What Records has been great and I would give them five star based on this. Tim has been very contactable and always responds in a timely and professional manner. I forgot to include one vinyl in my order and I only came to realise that a few days later, they supported me nicely without extra charges for shipping. The vinyls I received are packed very considerately and professionally - tracking details provided as well.

18 January 2024
Unprompted review
What Records logo

Reply from What Records

Thank you James for your order and feedback Cheers Tim

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