WheelchairBearings.com Reviews 2

I want to share my experience with Wheelchairbearings.com after buying polymers for my wheelchair (Front Frog legs). When my order arrived, I looked forward to replacing my old, broken polymers. However, within days of installation, I found black pieces of the new polymers scattered across my bedroom floor as they began to disintegrate. It wasn't very pleasant to see them break down so quickly.

So, I reached out to the same phone number where I had received updates about my order, and they also texted me to confirm that I had received the order on time. I must say, it was such a pleasant surprise to receive a text from a real person instead of an automated robot message. What was even more reassuring was their quick response. Within an hour of reaching out to them, I had a message telling me they would send me a new pair of polymers at no charge. True to their word, just two days later, I received another text with my new tracking number, and sure enough, the replacement polymers arrived right on schedule.

The excellent customer service didn't stop there; they even took the time to text me again to check if I had received the new polymers and to see if I needed anything else. This personal touch made a significant impact on my experience. Curiosity got the best of me, so I had to find out who I was texting with, and to my surprise, it was Sami—the owner—who had been communicating with me the whole time! Wheelchairbearings.com has truly earned my trust and loyalty, and in the future, whenever I need anything for my wheelchair, they'll be the first company I'll reach out to. The personal touch made all the difference and truly set them apart.

Thank you, Wheelchairbearings.com, for your outstanding support and service! I am truly grateful for the personal attention and swift resolution of my issue. Your commitment to customer satisfaction has earned my trust and loyalty.

I have had many issues over the years with replacing the bearings in both my wheelchair castor/pots and main wheels. As a relatively active wheelchair user who deals frequently with poorly maintained pavements and adverse weather, I am having to replace a set 4 - 6 times a year somewhere on the chair. The annoyance of this constant repair/replace cycle is made considerably worse by the issues I often face of bearings becoming stuck in place and/or getting replacements to sit correctly.

When I found this company, which exists to deal with this very issue of replacing wheelchair bearings, I decided to make some enquires. I was initially a little sceptical, as there are so many firms who add the word mobility/disabled onto a product claiming it’s a speciality item as an excuse to increase the price when generic items exist that are far cheaper. However, the videos on the website on how easy the tools they had developed for this specific issue was enough to lead me to make contact with the company. The customer service provided has been fantastic throughout, with all my numerous questions and enquires being answered.

I went ahead with the purchase of a bearing removal and installation kit for both my castor wheels and castor pots. The items arrived quickly (Its a USA based company so be aware of the likely Customs charge/VAT you will need to pay. It took about 9 days from order to door). All the tools were very high quality and with a very nice finish. Without question, each tool has made replacing the bearings in my chair considerably easier and far less time consuming. I am very happy with the purchase and thoroughly recommend both the company for its customer service and excellent products.