I received a lovely wishbone chair, however it had a small crack on the joint and Sally Anne was super helpful in helping me with sending a new one within less than 24 hours and has been very accommod... See more
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Review summary
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In May 2024 I ordered 8 chairs, really pleased with the quality and design of the chairs. 17 months later I got in touch with them as one of the chairs was showing signs of woodworm. Although they rej... See more
Company replied
I recently purchased dining chairs from Where Saints Go and I couldn’t be happier! The chairs are absolutely beautiful—excellent quality and even better than I expected. A special thank you to... See more
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The leather pommel bench is absolutely beautiful and enhanced my entrance hall perfectly. The delivery was so speedy and arrived before the expected date. The price was good too - very good value for... See more
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Company details
- Home Furniture Shop
- also in
- Bedroom furniture shop
- Furniture Manufacturer
- Kitchen Furniture Shop
- Outdoor furniture shop
- Wallpaper Shop
Written by the company
Where Saints Go Ltd, anything but ordinary some might say a breath of fresh air. Straying from the norm, our online store is a collection of Chairs, Dining Chairs, Bar Stools and much much more that cannot be found any where else. Founders Mark & Tracey love scouring the world sourcing new trendy designs. Our Collection of Stylish Chairs & Bar Stools are a great fit for the more design conscious customer, with a client list of cool customers ranging from Google & Facebook to the W hotel chain to Mrs Joe Bloggs there is something for you too. So why not take a look for yourself visit our website and receive your 10% 1st order discount
Contact info
Westbury Street, SK14 4QP, Hyde, United Kingdom
- 0161 368 9638
- sales@wheresaintsgo.co.uk
- wheresaintsgo.co.uk
4.5
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered the dark brown leather bench…
I ordered the dark brown leather bench seat on the Saturday afternoon and it arrived by courier on the Thursday evening. I was given a time and date by email from the courier which was between 6pm and 9pm which I had the option to accept or change but that was perfect for us as it was a large item.
Really pleased with it , really comfortable and good quality leather it will last a long time and looks exactly as the picture on the website.
Would definitely recommend and may even purchase more items from them.
21 February 2026
Unprompted review
Reply from Where Saints Go
Thank you so much for your fantastic review!
We’re delighted to hear that your dark brown leather bench seat arrived promptly and that the courier’s delivery updates and time slot worked well for you — especially with it being a larger item.
It’s wonderful to know you’re so pleased with the comfort, quality of the leather, and that it looks exactly as shown on our website. We always aim to provide pieces that not only look beautiful but are made to last.
Thank you for your recommendation — it truly means a lot to us. We’d be absolutely delighted to welcome you back again in the future!
Ordered some bar stools from this…
Ordered some bar stools from this company, and they arrived packaged well and promptly.
The quality is amazing they are beautiful classy and look far more expensive than i paid . They were by no means cheap, but i wanted something to last, and i think with leather will only get better with age . They look great in my kitchen . I would recommend ordering from them without a doubt. They also replied to my email within an hour! Excellent service
2 February 2026
Unprompted review
Reply from Where Saints Go
Thank you so much for your amazing review!
We’re thrilled to hear that your bar stools arrived promptly and were well packaged. It’s wonderful to know you’re so pleased with the quality and that they look even more beautiful and luxurious than you expected.
You’re absolutely right — leather only gets better with age, developing even more character over time. We’re delighted they look so great in your kitchen and that you feel they were a worthwhile investment.
It’s also lovely to hear that you were happy with our customer service and quick email response — we always aim to be as helpful and responsive as possible.
Thank you again for your recommendation; it truly means a lot to us!
Lovely website and products
Lovely website. Lovely products :)
Item arrived within stipulated time and furniture was as described. Love it. :)
19 January 2026
Unprompted review
Reply from Where Saints Go
Thank you for the 5* review and the compliments on our website and products.
Waiting for a bar stool since November
I've been waiting for a bar stool since the order was placed 28/11 (paid for then) and it still hasn't arrived. I keep getting messages from DPD that it'll be delivered but three days have passed and it's still not here, nor do I receive any accurate updates about delivery. Won't be buying from these people again.
12 January 2026
Unprompted review
Reply from Where Saints Go
Hello Rachel,
We’re very sorry to hear about your experience and for the frustration caused.
As you are aware the stool was on pre-order when your order was placed. As soon as the item arrived in stock it was shipped out to you within a few days.
DPD have confirmed that delivery was attempted on two separate occasions, however we fully understand how disappointing this situation has been. The bar stool is currently being returned to us by DPD and, in line with your email instructions, we have now issued a full refund as requested.
We’re sorry this order didn’t reach you as planned and appreciate you taking the time to share your feedback.
Regards
Mark, Tracey and the WSG Team
I bought four Copenhagen stools
I bought four Copenhagen stools. Worth the wait. They are really good quality and comfortable. They look great in the new kitchen diner.
9 January 2026
Unprompted review
Reply from Where Saints Go
Thank you for the 5* review, the Copenhagen stools are a very good choice and we're so glad you love them as much as we do.
Brilliant Customer Service
I contacted Where Saints Go on 29th December 2025, asking about a spare part that I needed for one of their chairs, (my dog had caused some damage). As it was Xmas/New Year, I wasn't expecting any response until well after 1st January, but not only was my enquiry answered within less than an hour, a couple of emails later and a spare part was on its way to me. Thank you Jo-Anne and thank you Where Saints Go. Your Customer Care was second to none, and I shall recommend your company to all my friends.
29 December 2025
Unprompted review
Reply from Where Saints Go
Thank you so much for the 5★ review! We do hope the dog isn’t too far in the doghouse for causing the damage 😊
We’re really glad our team could help get things sorted for you, and thank you very much for the recommendation — it truly means a lot to us.
Kind regards,
Team Where Saints Go
Great quality furniture with great service
When moving into a new house we were searching high and low for the perfect furniture and found it in the sale here. I sent an email asking if we could buy it now and get it shipped a week later when we had the keys and the team were so helpful. The furniture arrived at the perfect time and we were blown away by the quality and style of the pieces. As soon as we got everything set up, which was very easy to build btw, our empty room felt like our new home.
I'm telling everyone how good it is and highly recommend both the furniture and the service.
15 December 2025
Unprompted review
Reply from Where Saints Go
Thank you so much for such a lovely and detailed review — we’re absolutely delighted to hear how happy you are with both the furniture and the service.
We’re really pleased the delivery timing worked out perfectly for your move, and that everything arrived just when you needed it. It’s great to know the build was straightforward and that the pieces helped turn your new space into a home so quickly.
Thank you also for recommending us — that really means a lot to our whole team. Wishing you many happy years enjoying your new furniture in your new home.
Kind regards,
Team Where Saints Go
Orderd brooklyn bar stools was told it…
Orderd brooklyn bar stools was told it was 12 weeks for delivery arrived yesterday in about 10 weeks arrived very well packed no damage easy to put togher have to say thay are lovely we love them thank you for your excellent service
23 December 2025
Unprompted review
Reply from Where Saints Go
Thank you for the 4* review. We do try to get items out to customers as quickly as possible, so it's great to hear we exceeded expectations on delivery.
Avoid at all costs!
I regret using the company and would encourage you to avoid them. Bar stools which were ordered in July have still not arrived in December. There are no timely updates, continuous empty promises of they will be there next week (now postponed over 10 times) and no accountability for delay - they just reference general delay, with reminders to me that delivery dates are subject to change. There is no acknowledgment whatsoever that paying for a product that still has not arrived 5 months later is outrageous. Avoid yourself stress and inconvenience and shop elsewhere - I wish I had been advised to do so!
9 December 2025
Unprompted review
Reply from Where Saints Go
Hello Lauren,
Following on from previous communications I fully understand why you’re upset, and I want to apologise personally for the experience you’ve had.
To be completely transparent, this shipment has had an unusually difficult journey. After production delays from the manufacturer, our container was unexpectedly rerouted via Singapore and then again through Europe due to global vessel congestion. This added almost eight weeks onto the timeline and has created major issues across several of our pre-orders, not just yours. I appreciate that this does not make your situation any less frustrating, but it is the genuine reason behind the repeated setbacks.
We’ve been advised by the export team this morning that the vessel is arriving into port today, with delivery to our warehouse currently scheduled for Friday. We have emailed you directly with this information and will contact you again on Friday when we are 100% sure that the container has physically arrived in our warehouse.
As noted above this particular delivery has been exceptionally troublesome and I can assure you that this is not a usual customer experience. We cannot apologise enough for any stress and upset caused by the delays. As soon as the goods arrive they will be dispatched to you on a next day service. Rest assured they will be with you sometime next week.
Regards,
Tracey
Very smart looking chairs
We ordered 8 Brooklyn chairs. They look fantastic and are extremely comfortable. The delivery took much longer than advised on the website and the communication from DPD (the delivery company) was poor. However, it was back Friday week!
27 November 2025
Unprompted review
Reply from Where Saints Go
Thank you for the 4* review. We're so pleased that you are happy with your order. Over busy periods like Black Friday and December on the lead up to Christmas, there can be some courier delays, but our couriers work as hard as they can to deliver all as quickly as possible.
Bought 6 diner dining chairs
Bought 6 diner dining chairs. Very fast delivery and very well packaged. Love the style and quality of the chairs, they are exactly what I wanted and such a good price. Thank you!
22 November 2025
Unprompted review
Reply from Where Saints Go
Thank you for the 5* review, we're so glad you love your chairs as much as we do.
After a disappointing delivery of a…
After a disappointing delivery of a damaged item, I have to say that their support team has replaced the item and this review cancels out my previous review which was rather negative to say the least! I hope this is helpful.
21 November 2025
Unprompted review
Reply from Where Saints Go
Thank you, Marilyn. We had no contact from you to advise of a problem, so when we saw your review, we got straight in touch to resolve this for you. If we are not advised of problems, we can't fix them. We're very glad everything has been resolved to your satisfaction.
Great service and fantastic quality…
Great service and fantastic quality chairs
5 November 2025
Unprompted review
Reply from Where Saints Go
Thank you for the 5* review. We're so glad you had a positive experience, received great service, and love your chairs.
In May 2024 I ordered 8 chairs
In May 2024 I ordered 8 chairs, really pleased with the quality and design of the chairs. 17 months later I got in touch with them as one of the chairs was showing signs of woodworm. Although they rejected responsibility such a time later, as a gesture of good will a new chair was sent free of charge and delivered within 5 days. Excellent after service from this company!
8 November 2025
Unprompted review
Reply from Where Saints Go
We take any concerns regarding the quality of our products very seriously. Upon reviewing your message, we noted that your chair had been in use for approximately 17 months with no issues. So it’s highly improbable for a manufactured chair to have woodworm that stays completely hidden and inactive for 17 months. Most likely, if woodworm is present, it developed after purchase, often due to environmental factors like humidity, nearby untreated wood, or other infestations. We did send you a new chair as a gesture of goodwill; however, this was without any admission of liability, given the length of time you had had the chair. Thank you for your kind words and the 5* review.
Outstanding company beautiful kitchen…
Outstanding company beautiful kitchen chairs. Would definitely recommend
29 October 2025
Unprompted review
Reply from Where Saints Go
Thank you for the 5* review.
Absolutely delighted
Absolutely delighted with the Copenhagen stools that were delivered last week. Very good quality actually better than we had hoped for.
Well done!!
25 October 2025
Unprompted review
Reply from Where Saints Go
Thank you so much for the 5* review. We're so happy that you love the chairs as much as we do.
I recently purchased dining chairs from…
I recently purchased dining chairs from Where Saints Go and I couldn’t be happier! The chairs are absolutely beautiful—excellent quality and even better than I expected.
A special thank you to Jo-Anna and Sally for their outstanding customer service. They were friendly, attentive, and went above and beyond to make the whole process smooth and enjoyable. It’s rare to find such genuine care and professionalism these days, and they truly made my experience exceptional.
Highly recommend this company to anyone looking for both quality furniture and top-notch service!
Angela
29 September 2025
Unprompted review
Reply from Where Saints Go
Thank you for your 5* review and lovely positive comments. We're so very pleased to hear that our customer service team was friendly and attentive, and they went above and beyond for you. We will pass your comments on to them. I'm sure your order will take pride of place in your home for many years to come.
I’ve just received a bar stool
I’ve received a bat stool which I now understand is full leather but rather low quality. The communications from the supplier and factory have been excellent and demonstrate what a difference solid customer service makes. !
26 September 2025
Unprompted review
Reply from Where Saints Go
Hello Colin,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were initially disappointed with your purchase, and we completely understand how frustrating it must have felt when the product didn’t meet your expectations.
We would like to reassure you that the stool you received is made from genuine leather. Following your review, we asked our manufacturer for formal confirmation, and they have provided a declaration to confirm this. We have shared this with you directly by email for transparency.
We always take customer concerns very seriously, which is why we sought immediate clarification from the supplier. We hope this provides reassurance and clears up any confusion around the material.
That said, we appreciate that the product wasn’t what you had in mind, and our team is still here to help with a return or exchange should you prefer. Please don’t hesitate to reach out to us directly so we can assist further.
Regards
Tracey
Excellent Customer Service
I’m super happy with the chairs I ordered from this company. Even though there was a small issue with a few of them, the customer service team was extremely helpful and quickly sorted everything out. I will definitely buy from them again in the future!
19 September 2025
Unprompted review
Reply from Where Saints Go
Thank you for your positive feedback and 5* review. We're glad to hear our customer service team was helpful and speedily arranged a resolution for you.
Superb Customer Service
We are delighted with our matching Brooklyn dining chairs and stools. Compared to other products I have seen at this price point, this furniture is miles better quality.
We had a few issues with our delivery - but found that the Where Saints Go customer service were very helpful and efficient. Their Customer Service Portal is top notch (better than some multinationals) and allows good visibility of all comms. On top of that - they are easily contactable by phone (clearly bucking the trend of other online sellers).
Clearly a nice bunch of people working for a well run company, supplying good quality, value for money products - and doing their best to provide a premium customer service experience.
Oh! and thank you so much for delivering to Northern Ireland. So many sellers can't be bothered - and its gotten much worse lately. Thank you for supporting this little corner of Britain!
12 August 2025
Reply from Where Saints Go
Thank you so much for the wonderful 5* review Mark, it's very much appreciated & welcomed. We're so pleased to hear our technology and customer service were easy to access, and you love your Brooklyn chairs and stools.
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