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Whimstay Reviews 

517
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent locations and the easy booking process, often finding great deals and affordable prices. Many people highlight the outstanding customer service and the helpful, accommodating staff, appreciating their quick responses and proactive communication. However, some customers noted issues with customer service, reporting difficulties reaching live assistance, unhelpful responses, or problems with refunds and cancellations. A few also felt that property details were not always clearly disclosed, leading to issues like double bookings, unclear parking, or units not matching expectations. Additionally, some reviewers mentioned unexpected charges or pricing clarity problems after booking.

What people talk about most

Location

Consumers consistently express high satisfaction with the location, often describing it as great, perfect,... See more

Booking process

Reviewers mention positive feedback about the booking process, often describing it as easy, straightforward,... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and... See more

Price

People report positive experiences with price, often finding great deals and affordable options that are... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, kindness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Scarritt Bennett campus is very unique and beautiful. We enjoyed just walking around the buildings and looking at the architecture. The neighborhood is very nice. Communication with the host was e... See more

Rated 5 out of 5 stars

Our stay was wonderful! Whimstay saved us money on our stay which is always nice especially when it’s last minute. They were also quick to resolve any issues we had and answered any questions we had q... See more

Rated 5 out of 5 stars

I made a booking on whimstay for a last minute trip to Montreal which was cancelled after I made my booking. I immediately reached out to Whimstay and I must commend Tyler as his feedback and handling... See more

Company replied

Rated 5 out of 5 stars

The WHIMSTAY experience was awesome. Easy booking, great customer service and best of all..great price and great place. Our place in Chandler , AZ was top notch. We will most definitely be using WHIM... See more

Company replied


Company details

  1. Vacation rental
  2. Beach Resort
  3. Cottage
  4. Mountain cabin
  5. Pet Friendly Accommodation
  6. Holiday home letting agency

About Whimstay

Written by the company

Meet your secret weapon for last-minute getaways.

Whimstay makes booking vacation rentals feel easy and rewarding. We offer better prices, better service, and smarter timing—on the same homes you’ll find on Airbnb and Vrbo. With built-in price comparisons on every listing, you can see exactly how much you’re saving. On average, Whimstay travelers save 25 percent, or over $200 per trip.

And when plans change or questions come up, our customer support team is here to help. No bots, no runaround—just real people who care about your trip as much as you do.

We partner with top property managers to offer exclusive deals across the U.S., Canada, Mexico, the Caribbean, and now Europe. From cozy cabins to beachside villas, our growing portfolio is built for travelers who embrace spontaneity but never settle on quality.

Book confidently. Save instantly. Travel better.

Visit whimstay.com

We Believe In

Written by the company

Great Deals on Great Stays
Last-minute doesn’t mean settling for less. We hunt down incredible vacation rentals at prices that make spontaneous getaways actually doable.
People First, Always
Whether you’re a traveler looking for your next adventure or a host welcoming guests, we’ve got your back. Real support from real people who actually care about your experience.
See for Yourself
We show you exactly how much you’ll save compared to Airbnb and VRBO, right there on the same page. No hunting around different sites to compare: we do the work so you can see the savings upfront.

Contact info

Promotion box for Whimstay

Same Stays, Better Rates.

Whimstay has the same properties you love on Airbnb and Vrbo, for less

4.5

Excellent

TrustScore 4.5 out of 5

517 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(517)

168 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Daniel in Customer service was great

I was looking forward to the stay I booked with Whimstay, but ran into a problem with the dates that were somehow accidentally booked being wrong. At first, the customer service team told me there was nothing they could do and I was essentially out of luck. However, team lead, Daniel, was very apologetic and said that what they told me was not their policy. He was extremely kind and helpful in making the situation right. He saved my bacon because otherwise I would have been out almost $900! Thank you, Daniel!

5 July 2025
Unprompted review
Rated 5 out of 5 stars

Whimstay with the win

Whimstay with the win. We had no idea they offered places in Ireland, but luckily we ran into a fun blonde who told us all about it!

8 June 2025
Unprompted review
Rated 5 out of 5 stars

Center of Isle of Palms

Location of the condo was awesome. if you like a hotel atmosphere, this place is for you. The place for me was a little confiding for I like more space. Having a pool there was nice for after the beach.

6 June 2025
Rated 5 out of 5 stars

Loved our stay

Loved our stay! Communication was great and very easy to understand how to access apartment and the rules. Very fast response when we had questions. Such a comfortable space with so much room to spread out with a great space to hang out together as well. Would absolutely recommend and will be staying again.

29 May 2025
Rated 5 out of 5 stars

Customer Service A+

Had the pleasure of working with Deja on a host issue. The communication from Whimstay is unrivaled and very professional. Chose whimstay over companies due to the pricing, it was by far cheapest and will gladly use them in the future.

12 June 2025
Unprompted review
Rated 4 out of 5 stars

Secluded Rustic Cabin

Nice secluded cabin exactly what we were looking for. Early entry was appreciated, the only negative is this cabin could really use some updated furniture. It was not comfortable (the Futon) to sit on. I would have put the wicker furniture in the home and smaller outdoor furniture on the deck. Just me, I am always decorating at places we stay with my mind.

1 June 2025
Whimstay logo

Reply from Whimstay

Glad to hear you had a great stay! We'll be sure to pass on your comments to your host. Looking forward to helping you find your next stay!

Rated 5 out of 5 stars

Had a fantastic stay at this lovely…

Had a fantastic stay at this lovely mountain condo! The location is perfect—peaceful and scenic, yet just a short drive to downtown Gatlinburg, Ober Mountain, and the Great Smoky Mountains National Park.
The unit was clean, comfortable, and well-appointed with all the amenities we needed. The fully equipped kitchen made meal prep a breeze, and the cozy living area with a fireplace and smart TV was great for relaxing after a day of exploring. We also appreciated the fast Wi-Fi, in-unit washer and dryer, and the private balcony with beautiful wooded views.
The setting was quiet and serene, with easy parking and a safe, welcoming atmosphere. Everything was thoughtfully prepared, and the host was responsive and helpful throughout our stay.

We’d highly recommend this place to anyone looking for a comfortable, well-stocked home base in Gatlinburg. We’re already looking forward to coming back!

1 June 2025
Unprompted review
Rated 5 out of 5 stars

Definitely Recommend using Whimstay.

This was my first time using Whimstay and I was very pleased. The site was easy to use with detailed information and clear pics. I appreciated the quick and clear communication with both Whimstay and the rental owner. I will check with Whimstay first for my travels in the future. Thank You so much for helping to make our trip amazing.

3 June 2025
Rated 5 out of 5 stars

Pleasantly surprised

Was skeptical because never heard of Whimstay. The site was clean and easy to navigate. Lots of choices at very good prices. Easy booking procedure. Will probably use again.

27 May 2025
Rated 5 out of 5 stars

My experience with Whimstays

I booked through Whimstays and was a little bit hesitant about it. However Deja from their support, was super supportive of the whole process and quelled all of my doubts. Even before I booked she was answering as much questions as she could and was extremely responsive. However, there was an issue on the host side so the booking never went fully through. They gave me a full refund and was extremely friendly, and apologetic during the entire process even though it wasn't their fault.

20 May 2025
Unprompted review
Rated 4 out of 5 stars

Great little spot for us in Brooklyn…

Great little spot for us in Brooklyn NY. We had one small issue getting in but all good after that. And there are two 1/2 fairly steep sets of stairs to manage every time coming or going. Parking can be a challenge also.
But very well done!

15 May 2025

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