Whirli Reviews 960

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the company's concept, highlighting the excellent range of toys that are always clean and in great condition. People find it particularly helpful for keeping children engaged and offering the chance to test toys before committing to a purchase. Consumers also value the service for reducing clutter and waste by borrowing toys instead of buying them. The company's service and product are highly praised. Reviewers consistently mention quick deliveries and returns, along with a very good selection of toys that are well-packaged. The customer service team is also commended for their responsiveness and helpfulness. The flexibility of the plans, allowing upgrades or downgrades as needed, is another aspect that consumers appreciate.

Based on these reviews

Rated 5 out of 5 stars

I love Whirli! It's so convenient to swap toys and try new things for the kids.

Company replied

Rated 4 out of 5 stars

It’s great for my child to try lots of different toys without having to buy them. Sometimes we keep them for a few months and sometimes we even buy. Mostly however my daughter enjoys playing for a few... See more

Company replied

Rated 5 out of 5 stars

Started using Whirli when my daughter was 6 months old and absolutely love it. It’s just perfect for parents who want their kids to experience different toys and don’t want to constantly buy and give... See more

Company replied

Rated 4 out of 5 stars

I love the idea of this and it should work really well but the website is so irritating to use. It’s not optimised for mobile (or much better on desktop), when you add filters and then view an item an... See more

Company replied


Company details

  1. Toy shop

Written by the company

Whirli, The Smart, Sustainable Way to Enjoy Toys - At Whirli, we believe in making playtime exciting, affordable, and waste-free. With our flexible toy subscription service, families can choose from over 1,000 of the latest toys, books, bikes, puzzles and games, musical instruments, outdoors and travel, and baby equipment, all carefully selected from trusted brands. The best part? Everything is delivered straight to your door – and when you're ready for something new, simply swap your items, and we’ll collect them from your home. No hassle, no clutter, just endless fun for your little ones. Why buy toys that only get used for a short time when you can enjoy a constantly refreshed toy box? At Whirli, you’re in control – pick the toys your child loves, let them play for as long as they like, then swap them whenever they’re ready for a change. Whether it’s a baby bouncer for a newborn, a balance bike for a toddler, or the latest educational games, we have something for every stage of childhood. Not only does Whirli help parents save money, but it also reduces plastic waste and supports a circular economy, making playtime more sustainable. Loved by thousands of families across the UK, Whirli is the smarter, greener way to keep kids entertained. Join our growing community today at www.whirli.com and experience a better way to play!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

960 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

SWAP DON'T SHOP!

We love this company. We have been able to try so many new toys, some educational, some just fun and swap for more all the time. No waste, no fuss. Their customer service is second to none and I would recommend them to everyone.

14 April 2022
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Reply from Whirli

Yay! This is great to hear!

Thank you for your review :)

Rated 5 out of 5 stars

Simple returns/swaps

Simple returns/swaps. Eco friendly service.
We’re enjoying the service. It gives us a wide range of toys to play with without commitment.

13 April 2022
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Reply from Whirli

Thank you for your review :)

We're really glad that you're enjoying Whirli!

Rated 5 out of 5 stars

We love Whirli

We love Whirli! It gives us the chance to choose and try out a range of age appropriate toys, returning those our daughter doesn’t love. When she outgrows or gets bored, we swap them. Hassle free and saves so much space and money!

13 April 2022
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Reply from Whirli

Thank you for review! We're really glad that you're enjoying Whirli :)

Rated 5 out of 5 stars

Great experience, wide selection of toys

Have nothing but good things to say about Whirli. So glad my friend recommended it. I think of new toys to buy my son and it’s always on Whirli to swap for. It’s such a great idea, reusing toys and not clogging up space once my little one is done with it!

12 April 2022
Unprompted review
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Reply from Whirli

That's brilliant! We're really pleased that you're enjoying Whirli and thank you for your review :)

Rated 5 out of 5 stars

Great service. No flaws

What a great service! We've been using Whirli for 6 months now. Website is fast and easy, we can choose the toys we want and have always received them before the estimated delivery date. The toys are always in great condition and there's always new ones to order. No need to print labels for returns, and you can order new ones before they've received the old ones back so there is no play downtime. I also wrote in with a question once and got a reply in a matter of hours. Love it.

12 April 2022
Unprompted review
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Reply from Whirli

This is great to hear! Thanks so much for your review, we're really pleased that you're enjoying Whirli :)

Rated 5 out of 5 stars

Straightforward swapping

Really easy to borrow and return and you don't have to wait for them to receive your package before you borrow more. It's been great for my little one to try out new toys without needing to spend all the money on toys which are not played with. They also come in a drawstring bag to make it easy to tidy away.

12 April 2022
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Reply from Whirli

Thanks very much for your review! It's great to hear that you're enjoying Whirli :)

Rated 5 out of 5 stars

Whirli, what a wonderful concept!

My daughter uses Whirli and recommended them to me. I am extremely impressed with the company. They respond very quickly to any queries, the toys arrive quickly and packaged very well. The online ordering system is very easy to use, with so many toys to choose from. My granddaughter loves coming to my house to play with the toys, they are good quality, exceptionally clean and reusing toys is of course better for the environment!

11 April 2022
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Reply from Whirli

Thank you for your review! We're really pleased that you and your Granddaughter are enjoying Whirli :)

Rated 5 out of 5 stars

Delayed gratification!

Our latest swap helped console my 3yr old grandson who’s Mummy & Daddy we’re in hospital with their newly born baby. We were unable to visit on the maternity ward and choosing some new toys was a great distraction! He was cheered looking forward to his next box of toys and very happy opening the parcel a few days later

11 April 2022
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Reply from Whirli

This is so lovely to hear! We're really glad that we were able to help during this time.

We hope that your new arrival are settling in well at home :)

Rated 5 out of 5 stars

Great for small homes and trialling new toys

Such a great idea. It has been brilliant for us to allow our daughter to have a wide variety of toys without having to store them when she is no longer interested in them. It is also a way of trialling the more expensive ones that would last a few years to see if she is interested in them rather than spending a load of money on something that never gets played with. Would definitely recommend!

10 April 2022
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Reply from Whirli

That's so lovely to hear! We're really pleased that you're enjoying Whirli and thanks so much for your great review :)

Rated 5 out of 5 stars

So easy to do swaps

So easy to do swaps. Love that using Whirli means less waste and clutter!

9 April 2022
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Reply from Whirli

Thank you for your review, that's great to hear that you are enjoying Whirli and finding the swap process simple :)

Rated 5 out of 5 stars

Signed up after being recommended by a…

Signed up after being recommended by a friend. So far I am loving this! My wee boy didn't like a couple of the toys that we bought and I love that I had the option to send them back! Love the green aspect to this too.

9 April 2022
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Reply from Whirli

That's so lovely to hear! We're really pleased that you're enjoying Whirli and making use of the swaps so your little one can find toys they love. Thanks so much for your review :)

Rated 4 out of 5 stars

Fantastic although expensive to swap.

Fantastic! Clean toys and a massive selection! Great customer service and the whole idea is just fantastic. Not worrying about clutter growing and being able to choose age appropriate toys when ever we want to!
Only negative is having to pay for returning when you already pay monthly and postage each time. It can make the swap feel expensive :(

9 April 2022
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Reply from Whirli

Thank you for your lovely review and glad you are enjoying Whirli!

In case you didn't know, we offer a delivery booster option. Delivery booster is just £6.00 a month and gets you free standard delivery and returns postage, as well as discounts on express delivery and home collections. If you do a swap at least once a month then adding the delivery booster to your plan will get you the best value!

Don't hesitate to drop us a message on live chat or at hello@whirli.com if you need any assistance with adding delivery booster to your plan.

Rated 5 out of 5 stars

Such a great idea

Such a great idea, has saved us money and has been great for toy waste! We have used Whirli for 4 months and have had different toys delivered very regularly - all very clean and in amazing condition. My son gets so excited each time he gets new toys! Also great for trialing out toys and seeing which bits my toddler and baby enjoy. Would definitely recommend to anyone who is unsure whether or not to try Whirli!

9 April 2022
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Reply from Whirli

Thank you for taking the time to leave such a great review of our service :)

Rated 2 out of 5 stars

Used whirli for 6 months now cancelled.

Used whirli for 6 months now cancelled.
Toys are always in really bad condition. I am in no way a perfectionist. For example, I ordered a PJ masks HQ toy. All the characters, the add ons we’re missing and one part was half snapped off. Aqua doodle mat half of it was damaged so only half could be used and was fraying. Train track toy - half the pieces missing so couldn’t even be connected and played with. If you’re expecting to be able to use toys, don’t bother. Worst part is you have to pay the rrp price if you want to purchase them.

I saw this as a cheaper alternative to buying new toys however you have to pay a certain amount of months subscription before you can order more than 2 small toys. Also have to pay for every delivery, which for £30 a month I would of thought would be included.

Just download a second hand stuff app and buy toys then sell them when finished and get your money back. You still have to pay for deliveries with Whirli, you just won’t have to pay the £30 a month service fee if you do it this way

8 April 2022
Unprompted review
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Reply from Whirli

We're sorry to hear that you had some trouble with a few of the toys you ordered. Although most of the toys you'll order are used, it is a rarity for there to be any issues with the toys. We will feed this back to our team.

We can't find your Whirli account through your Trust Pilot review so we can't see if you've been in touch with us about this. If you would like us to help then please don't hesitate to pop us an email at hello@whirli.com. You are welcome to put the subject of your email as 'For Becky' so it's directed to me.

Lastly, I would like to reassure you that if you wish to buy a toy that you're borrowing from us, it will always be less than the RRP. The longer you borrow a toy, the less it is for you to buy and keep forever. After 8 borrowing a toy for 8 months, it's yours to keep for free!

We also price our subscriptions so you get better value than buying toys brand new. For example, the Toy box plan is £80.94 every 6 months and gets you 120 tokens. 1 token is equal to £1.00, so a toy that's 20 tokens is £20.00 RRP.

When you return the toys, you get your tokens back so you can order something else - we call this a 'swap'.

If you did a swap every month for 6 months, you could order £720 worth of toys within that time, for just the price of your subscription.

We also offer a delivery booster. The delivery booster is just £6.00 a month and gets you free standard delivery and returns, as well as discounts on express delivery and home collections.

I hope this helps to provide some clarity. And please feel welcome to get in touch and we'll be here to help.

Rated 4 out of 5 stars

A great swap shop with lots of choice

This toy subscription service is great for trying lots of different toys and minimising waste and clutter in your home. The toys are in excellent condition and are sent to you very quickly after you request them. Our little one is always excited to play with the new arrivals!

8 April 2022
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Reply from Whirli

Thank you for your lovely review! It's great to know that your little one is enjoying Whirli :)

Rated 5 out of 5 stars

Genius!

I absolutely love this! I got a membership for my grandson and we swapped for the first time this week. He is 14 months old and was really engaged with opening the box. He needed help opening the lovely drawstring bag that his new toys were safely tucked into. How exciting for him! He played with the first one - a hoover - for ages so I know we’ll be keeping that until he grows out of it. The beauty of this is, if a child doesn’t get play value from a toy, you can send it back as soon as you like and try another. My house will not be cluttered with too many toys or ones that he has got bored with or grown out of. It’s an ingenious idea. Thank you Whirli for your great service. It’s incredibly easy to send toys back - just keep the box they came in, use the provided tape and returns label, and take to a post office, then wait for the new toys to arrive. The app on my phone is easy to navigate too.

7 April 2022
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Reply from Whirli

Wow, that's great! Thank you so much for your thoughtful review. It's lovely to hear your grandson is enjoying his time with the toys and that he will have the excitement of many swaps to come :)

Rated 4 out of 5 stars

This is a great way to swap toys when…

This is a great way to swap toys when my child gets bored of them without throwing away. Only downside is it makes out as if the pre paid returns label makes returns free, when they are not.

7 April 2022
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Reply from Whirli

Thank you for your review, that's great to hear that you are enjoying Whirli. We apologise if there has been any confusion with the wording in regards to the 'Pre-Paid' labels. We are working on making this clearer and appreciate your feedback. :)

Rated 4 out of 5 stars

Simple to swap - waitlist processes could be improved slightly

I wanted to swap some toys we had for new ones, more appropriate for the phase my baby daughter is entering. I was able to choose most of what I wanted and place a waitlist request on a final one. As always, both ordering and returning were simple due to the prepaid labels and tape sent, the company’s willingness to accept reused packaging and the fact that I could wait to return toys until the new ones had arrived. My waitlist item became available the day after I placed the first order - slightly annoying as I had to pay separate postage again and I had to wait 72 hours for the first order to process. The customer service chat explained this swiftly, but was unable to change this procedure - this is the reason for four stars instead of five.

7 April 2022
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Reply from Whirli

Thank you for taking the time to leave such a detailed review and feedback. We are always working towards making our service as flexible as possible and reviews like yours helps us towards that. The waitlist feature is an area we are looking into and if you have any issues in future, please do not hesitate to pop onto live chat or drop us a message :)

Rated 5 out of 5 stars

Great service so far

Great service so far. Great toys, arrived quickly. Website could be better.

6 April 2022
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Reply from Whirli

Thank you for your review and feedback! We are so glad to hear you are enjoying using our service. We are continually working behind the scenes on our website to create the best experience for our customers, so rest assured we take all feedback onboard :)

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