Whiskira Reviews 

105
•
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

After waiting a month for our 4 champagne glasses to arrive one was totally shattered. I’ve emailed them 4 times but absolutely no response. Worst customer service ever

Rated 1 out of 5 stars

Beware of this company. I ordered some expensive champagne glasses which I paid for but never received. Six months later, they refused to issue a refund saying "they are still in transit." Then, they... See more

Rated 5 out of 5 stars

All arrived safely packed, no damage whilst shipping. Slight 'graze' on one lip of one glass but not that you'd notice. Can't complain about the product, the purchase experience, the delivery time or... See more

Rated 5 out of 5 stars

Beautiful product and beautiful quality. Very happy with my order. It took longer than expected in transit but it did arrive and in excellent condition and Whiskira was very attentive in communi... See more

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2.5

Poor

TrustScore 2.5 out of 5

105 reviews

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2.5

All reviews

(105)

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Rated 5 out of 5 stars

Returning customer

Once again, easy and simple to order chosen products. Looking forward to when they arrive. Previous buys arrived in pristine condition. Definitely recommend!

2 October 2021
Rated 1 out of 5 stars

Had ordered almost 2 months ago and…

Had ordered almost 2 months ago and still nothing. Have been asking for a refund for over a week now and still nothing. They just keep saying “we will get back to you”. Very dodgy! I think I have lost my money.

23 September 2021
Unprompted review
Rated 4 out of 5 stars

Great Gift for the Man that has everything

The Australia Post delivered it to the incorrect address so it took a lot longer than it should have. After informing Whiskira, they were very quick in assuring me that they were following up on their end. The product arrived intact and very pleased with the purchase.

14 September 2021
Unprompted review
Rated 1 out of 5 stars

Globe Decanter - Flimsy ; Wrong Products Recieved

I ordered for the The Whiskey Lover Premium Set, which consists of a globe decanter and 3 tumbling glasses. I initially received the globe decanter alone (without the glasses). After months of following up, I got delivered the wrong set of glasses.
Moreover the globe decanter is such a flimsy product, the ship inside the decanter broke.

Need to spend more energy to sort a refund for the wrong items received.

9 September 2021
Unprompted review
Rated 5 out of 5 stars

Globe decanter

I cannot say how pleased I am with the Globe Decanter and 2 tumbling glasses
I am in South Africa and we don't have the best postal service, but Shaini went out of the way to keep me in the loop and to keep tracking my parcel.
It is going to look magnificent filled with whiskey in the bar
And a good talking piece I am sure

Gayle

2 September 2021
Unprompted review
Rated 1 out of 5 stars

To all who are considering purchasing…

To all who are considering purchasing this item.
I have worked in the glass industry for 35 years of my life. The pictures that are put out by the company definitely captures the eyes, but when I got the item the size was extremely small in comparison to what I was expecting to get. Secondly, the company is putting out false information that the glass is made of crystal which it definitely is NOT. It is made of standard glas that in Sweden is worth about 10$. The worst part is that the company doesn’t do refunds, even though the item that they are selling are not as they are being described on their website.
To summon it all up, if you are considering buying anything from this company you will be gravely disappointed as it is not worth the money.

2 September 2021
Unprompted review
Rated 4 out of 5 stars

Great service

Unfortunately, my decanter arrived broken, but a quick email to Whiskira and I was promised a new one asap. It arrived safe and sound and I'm very pleased with it. Excellent service from Shaini*****

13 August 2021
Unprompted review
Rated 5 out of 5 stars

My order arrived with broken ship…

My order arrived with broken ship inside the glass decanter, I advised Whiskira immediately and almost by return received a response.
Two weeks later a new and unbroken replacing arrived.
Excellent service for which please accept my thanks.

12 August 2021
Unprompted review
Rated 5 out of 5 stars

Happy customer

I purchased the whiskey decanter and two whiskey glass set for my son for his birthday. I was so happy when it arrived however one of the glasses was smashed. I immediately emailed Shaini and sent her a photo and it didn’t take long for her to reply. Shaini said she would send a replacement glass ASAP to which I have now received.
It did take a little while to come (Austraila) however with the present climate (COVID 19) it was expected.
I want to thank Shaini for her excellent customer service throughout the whole order process.
My son loved his birthday present and it sits pride of place on his shelf next to his pipe collection 😃

12 August 2021
Unprompted review

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