A pair of shoes I purchased on line developed a fault. It was very easy to chat on line and upload photos of the fault. An immediate decision was made to issue a refund and a free returns label was is... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The best thing about popping into the Whistles store is the personal welcome you ALWAYS get - a friendly hello, a bit of chat as you are looking at an article - not sales mad focus, but an actual h... See more
Company replied
The staff in Harrogate store are great . Never would’ve sourced the black barrel leg jeans without help as they weren’t the pair I thought would suit me . The jeans themselves are fab ,having no wais... See more
Company replied
Excellent customer service. Ordered a coat in the sale, quick delivery and well packaged. Beautiful wool blend long coat, received lots of compliments. A few days later disappointed to find a furthe... See more
Company replied
Company details
Information provided by various external sources
A contemporary fashion brand based in London, Whistles encapsulates an intelligent sense of design with timeless and luxurious pieces. Collections are modern and laid back with an attention to detail and quality. Since its re-launch in 2008, Whistles has become a wardrobe staple for fashion editors and industry leaders, characterised by its forward-thinking and effortless style.
Contact info
83 Eversholt Street, NW1 1BU, London, United Kingdom
- 03303633363
- enquiries@whistles.co.uk
- whistles.com
4.3
Excellent
3K reviews
Replied to 81% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Needed to make a return which I…
Needed to make a return which I couldn't make in store and so I contacted Whilstes on line using their online chat and they were super helpful and resolved the issues
28 April 2026
Unprompted review
Reply from Whistles
Hi Emma,
Thank you so much for your kind words! I'm really pleased to hear that our online chat team was able to assist you promptly and help resolve your return issue. If you need any further assistance or have any other questions, please don't hesitate to reach out. We're always here to help!
Best regards,
Whistles Customer Care.
Reply from Whistles
Hi Di,
Thank you so much for your kind words! We're delighted to hear that our store staff were helpful during your visit. If you need any further assistance, please don't hesitate to reach out.
Best regards,
Whistles Customer Care.
The customer service in the Kingston Store is first class
The customer service in the Kingston store is always excellent and I often go back to the store because of the friendly and helpful staff.
25 April 2026
Unprompted review
Reply from Whistles
Thank you so much for your kind words about the Kingston store! We're delighted to hear that our team’s friendly and helpful service keeps you coming back. We truly appreciate your continued support of Whistles.
If there’s ever anything more we can do for you, please don’t hesitate to reach out.
Reply from Whistles
Thank you so much for your kind words! We're delighted to hear that our staff were very helpful. If you need any further assistance with Whistles, please don't hesitate to reach out.
Feedback Regarding Recent In-Store Experience
Dear Customer Service Team,
I am writing as a returning customer who has been shopping at your store for many years. I’ve generally had positive experiences, and the staff have usually been very helpful and friendly, which is why I felt disappointed enough to share this recent experience.
During my recent visit, I was not aware of the policy limiting customers to six items in the fitting room. To clarify, all of the items I initially decided to try were placed in the fitting room by your staff. While I was trying them on, I needed to compare a few pieces in different sizes or colors. In some cases, staff members helped me retrieve those items.
At one point, I realized I needed a smaller size for one of the pieces I was trying. The staff member who had been helping me earlier was assisting another customer at the time, so I stepped out to quickly look for the smaller size myself. At that point, the store manager suddenly approached me in a rather rude manner and said, “You cannot have more than 6 pieces.” She then followed me to the fitting room and asked to remove some items. I cooperated and handed back several pieces that I no longer needed.
At that point, I still had only four items left that I was deciding between (in different colors/sizes), in addition to three pieces I had already decided to purchase. Less than five minutes later, she returned and again asked if she could take more items away. I said no, as I was still deciding. Shortly after, the staff member who helped me earlier came over, and the manager immediately began discussing the situation with her in a low voice nearby, which made me feel very uncomfortable.
I understand and respect that the store may have fitting room policies and may not want customers keeping too many items at once. I am always happy to return pieces I no longer need. However, this situation could have been handled in a much more polite and customer-friendly manner. Typically, your staff have been courteous and respectful, which I greatly appreciate.
I don’t often have much time to shop, and when I do visit, I tend to purchase multiple items and spend time carefully trying things on. This experience made me feel unwelcome and unfairly scrutinized. If this is how customers are treated, I would reconsider returning to the store in the future.
That said, I do want to acknowledge that the other staff members were kind and helpful during my visit, particularly the staff member who helped me find the best match for a difficult color. I truly appreciated her assistance.
I hope this feedback is helpful and that future customers will have a more welcoming experience.
25 April 2026
Unprompted review
Reply from Whistles
Hi there,
Thank you for taking the time to share your recent experience with us, and for your continued loyalty over the years. We truly value customers like you, and I’m sorry to hear that this visit did not meet the standard you’ve come to expect from our store.
I appreciate you explaining the situation in such detail. While we do have fitting room guidelines in place to ensure a smooth experience for all customers, it’s clear that in this instance the policy was not communicated effectively, and more importantly, was not handled with the level of courtesy and professionalism we strive for. I’m very sorry that the interaction left you feeling uncomfortable and unwelcome.
Your feedback regarding the manager’s approach has been taken seriously and will be addressed internally. We are reinforcing with our team the importance of clear communication and respectful, customer-focused service at all times. Situations like this should always be handled with understanding and discretion.
I’m glad to hear that other members of our team were helpful during your visit, particularly the staff member who assisted you with finding the right colour. I will be sure to pass along your kind words to her.
We sincerely hope this experience will not deter you from visiting us again. Your time and trust mean a great deal to us, and we would welcome the opportunity to provide you with the positive experience you’ve consistently had in the past.
Kind regards, Whistles Customer Care
Milla was excellent
Milla was excellent - quick proficient and communicative
24 April 2026
Unprompted review
Reply from Whistles
Hi Katie,
Thank you so much for your kind words! We’re thrilled to hear that Milla provided quick, proficient, and clear communication throughout your experience. We’ll be sure to pass along your feedback to her, it will mean a lot. We look forward to serving you again soon!
Kind regards, Whistles Customer Care
Really helpful & friendly staff team
Really helpful & friendly staff team! Went out of their way to help, thank you😊
23 April 2026
Unprompted review
Reply from Whistles
Hi there,
Thank you so much for your kind words! We’re really glad to hear that our team made such a positive impression and went the extra mile to help. We’ll be sure to pass your feedback on to them, it will mean a lot. We look forward to welcoming you back again soon!
Kind regards, Whistles Customer Care
Worst customer service I have come across
I recently purchased a jacket from Whistles and have been extremely disappointed with both the product quality and the customer service experience.
the jacket arrived with creases that simply won’t come out, and one of the buttons is already hanging off. When I initially contacted customer service, I was told the creasing was due to how I was caring for the jacket and that I should arrange repairs myself, which felt dismissive and unhelpful.
I was then informed that I couldn’t return the item to a store and would instead need to post it to their repair agent. However, no suitable packaging is provided, meaning I’m expected to source that myself. This adds unnecessary inconvenience to an already frustrating situation.
What’s been most disappointing is the time and effort I’ve had to spend trying to resolve this. I’ve received incorrect and, at times, contradictory information, and despite multiple emails, it feels like my concerns still haven’t been properly understood. This isn’t about the cost, it’s about the inconvenience and lack of clear, consistent support.
I have since requested a refund, but this has been ignored.
Overall, this experience has left me very disappointed. Poor product quality combined with poor customer service is not what I expected
15 April 2026
Unprompted review
Reply from Whistles
Hi Harry,
Thank you for taking the time to share your experience. We’re very sorry to hear about the condition your jacket arrived in and the frustration you’ve encountered while trying to resolve this.
What you’ve described is not the standard we aim to deliver, either in product quality or customer service. The issues with the creasing and loose button should have been addressed more supportively, and we apologise that our initial responses felt dismissive and placed the burden on you.
We also recognise that the returns and repair process was not clearly explained and created unnecessary inconvenience. Providing inconsistent information and requiring you to arrange packaging yourself is not acceptable, and we understand how frustrating this must have been, especially after multiple attempts to get help.
Your request for a refund should have been handled promptly, and we’re sorry that it appears to have been overlooked. We would like to resolve this for you as quickly as possible.
Please contact us directly at enquiries@whistles.co.uk with your order number, or send us a private message so we can prioritise your case, arrange the return properly, and ensure your refund is processed without further delay.
We appreciate you bringing this to our attention and apologise again for the experience you’ve had.
Kind regards, Whistles Customer Care
Incredibly helpful staff (attentive but…
Incredibly helpful staff (attentive but not overbearing). Excellent at helping me locate different sizes/colours/styles. Nice atmosphere to shop in.
21 April 2026
Unprompted review
Reply from Whistles
Hi Nicole,
Thank you so much for your kind words! We're delighted to hear that our team was helpful and attentive without being overbearing, and that you enjoyed the atmosphere while shopping with Whistles. Your feedback means a lot to us, and we look forward to assisting you again soon!
Best regards,
Whistles Customer Care.
Very helpful customer service team
23 April 2026
Unprompted review
Reply from Whistles
Good afternoon Grace,
Thank you so much for your kind feedback. We’re really pleased to hear that you found our customer service team helpful. Providing friendly, efficient support is very important to us, so it’s lovely to know we met your expectations. We truly appreciate you taking the time to share your experience.
Kind regards,
Whistles Customer Care
It was amazing
I could not praise the lady who was working in the shop on Monday evening at Cheshire Oaks …I only had 20 minutes before the shop shut I wasn’t rushed and she did everything she could to help me ….I walked out at 7.59 pm with 2 gorgeous jumpsuite’s Amazing !!!
20 April 2026
Unprompted review
Reply from Whistles
Dear Alison,
Thank you so much for your wonderful feedback! I'm delighted to hear that our colleague at the Cheshire Oaks Whistles store was able to assist you so effectively, especially with such limited time before closing. It’s fantastic that you found two gorgeous jumpsuits and had such a positive experience.
We truly appreciate you taking the time to share this with us on Trustpilot. If you need any further assistance in the future, please don’t hesitate to reach out.
Best regards,
Whistles Customer Care.
My query was dealt with very quickly…
My query was dealt with very quickly and I was happy with the outcome. Great customer service again from Whistles!
22 April 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you so much for your kind feedback!
I am really pleased to hear your query was handled quickly and that you were happy with the outcome. Providing great customer service is always our priority, so your comments mean a lot to us. We hope to welcome you back to Whistles again soon.
-Whistles Customer Care.
A pair of shoes I purchased on line…
A pair of shoes I purchased on line developed a fault. It was very easy to chat on line and upload photos of the fault. An immediate decision was made to issue a refund and a free returns label was issued . I’m just sorry that the fault occurred as I loved the shoes! Very pleased with the ease of the process
21 April 2026
Unprompted review
Reply from Whistles
Hello there,
A pair of shoes I purchased on line developed a fault.
It was very easy to chat on line and upload photos of the fault. An immediate decision was made to issue a refund and a free returns label was issued . I’m just sorry that the fault occurred as I loved the shoes! Very pleased with the ease of the process
-Whistles Customer Care.
Staff were extremely helpful and…
Staff were extremely helpful and friendly. Was a pleasure to shop at this store.
18 April 2026
Unprompted review
Reply from Whistles
Hello Racheol, Thank you for taking the time to leave us this 5* feedback, we are pleased to hear how happy you are with our service, and look forward to you shopping with us again. Kind regards
The staff at the Edinburgh Shop are…
The staff at the Edinburgh Shop are always very helpful.
17 April 2026
Unprompted review
Reply from Whistles
Hello Marion . Thank you for leaving your lovely 5* review with us! I am glad to hear that our staff provided you with helpful assistance. I hope you were able to find something you love! We look forward to having you shop with us again soon. Kind Regards, Customer Care.
The staff went over and above in…
The staff went over and above in helping me purchase quite a few clothes. They were very friendly and made suggestions that I probably wouldn’t have thought about. Jane at Bluewater was excellent I will definitely go there again,
16 April 2026
Unprompted review
Reply from Whistles
Dear Vicki,
Thank you so much for your wonderful feedback! We're delighted to hear that Jane at Bluewater provided such excellent service and made your shopping experience enjoyable. It's great to know our team went above and beyond to help you find clothes you love. We look forward to welcoming you back to Whistles again soon!
Best regards,
Whistles Customer Care.
Where is the 20% off offer???
I’m miffed because Whistles sent me an email citing 20% off ALL stock, not sales but current stock. When trying to order another pair of trousers, I wasted an hour.
Not very good Whistles.
17 April 2026
Unprompted review
Reply from Whistles
Hi Mo,
Thank you for getting in touch, and I’m truly sorry for the frustration caused by the recent Whistles promotion. I completely understand how disappointing it is to expect 20% off all current stock and then encounter difficulties when trying to place your order.
Please note that all our promotions include terms and conditions, which outline certain exclusions. I appreciate this isn’t always clear upfront, and I’m sorry for any confusion this may have caused.
Thank you for your patience and understanding. If you’d like, I’m here to help clarify the details or assist with your order.
Completely incompetent unreliable service
Absolutely incompetent service from Whistles yet again. They are clearly incapable of fulfilling online orders. This is the second time in a row I've placed an order for next day delivery only for it to not even de dispatched the next day, let alone delivered. When I contacted them via chat I was met with the usual "there is nothing we can do other than raise it with our admin team". They seemed completely unbothered about the fact that I placed the order on the basis of it being delivered the next day - clearly this is just a hook to get people placing the order, with no intention of actually honouring it. They acted like this was totally normal. I explained that I had no use for it after today (hence opting for next day delivery) - the person just kept repeating that they couldn't do anything. I asked for a refund and they said No again. Why?! The order had not been processed yet so the very least they could do is refund me, given they messed up. Instead I am out of pocket, my item will not arrive on time, and Whistles act as though this is totally normal. Appalling service from a once great company. I will never shop here again, absolutely not worth the hassle.
18 April 2026
Unprompted review
Reply from Whistles
Dear Anke,
Thank you for reaching out and sharing your experience. I sincerely apologise for the inconvenience and frustration caused by the delays with your Whistles order and the service you received. We understand how important it is for next day delivery to be reliable, especially when you place your order based on that expectation.
Rest assured this has been raised to our team to investigate why your order was not dispatched on time and to ensure this issue is addressed promptly. We are working on getting this to you as soon as possible.
Thank you for your patience and for bringing this to our attention. We truly value your custom and will work to improve your experience moving forward.
Liliana was excellent
Liliana was excellent. She answered my query quickly and efficiently and I will now have my trousers for my holiday with my discount and free delivery.Thank you.
15 April 2026
Unprompted review
Reply from Whistles
Thank you so much for your wonderful feedback! We're delighted to hear that Liliana was able to assist you promptly and efficiently. We hope you enjoy your trousers on your holiday and make the most of your discount and free delivery. If you need any further assistance, we're always here to help.
Bobi from customer service was very…
Bobi from customer service was very helpful with getting a refund back onto a gift card. Thank you so much.
15 April 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you so much for your kind feedback!
I am really pleased to hear that Bobi was able to help you with your gift card refund. I will be sure to pass on your lovely comments to her . If we can help with anything else, please don’t hesitate to get in touch.
-Whistles Customer Care.
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