A pair of shoes I purchased on line developed a fault. It was very easy to chat on line and upload photos of the fault. An immediate decision was made to issue a refund and a free returns label was is... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The best thing about popping into the Whistles store is the personal welcome you ALWAYS get - a friendly hello, a bit of chat as you are looking at an article - not sales mad focus, but an actual h... See more
Company replied
The staff in Harrogate store are great . Never would’ve sourced the black barrel leg jeans without help as they weren’t the pair I thought would suit me . The jeans themselves are fab ,having no wais... See more
Company replied
Excellent customer service. Ordered a coat in the sale, quick delivery and well packaged. Beautiful wool blend long coat, received lots of compliments. A few days later disappointed to find a furthe... See more
Company replied
Company details
Information provided by various external sources
A contemporary fashion brand based in London, Whistles encapsulates an intelligent sense of design with timeless and luxurious pieces. Collections are modern and laid back with an attention to detail and quality. Since its re-launch in 2008, Whistles has become a wardrobe staple for fashion editors and industry leaders, characterised by its forward-thinking and effortless style.
Contact info
83 Eversholt Street, NW1 1BU, London, United Kingdom
- 03303633363
- enquiries@whistles.co.uk
- whistles.com
4.3
Excellent
3K reviews
Replied to 81% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had some issues returning an item in…
I had some issues returning an item in store, so called customer care. I spoke to Engelica who was extremely helpful in processing and my refund and made sure it was fast tracked. I received my refund in hours.
15 January 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you for sharing your experience. We’re thrilled to hear that Engelica was able to help resolve your return quickly and efficiently, and that your refund was processed so promptly. We’ll be sure to pass on your kind words to her.
-Whistles Customer Care.
The cashier was amazing
The cashier was amazing, very polite and the collection of clothes especially every season ones are amazing. Love the barrel soft jeans.
17 January 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you for your wonderful feedback.
I am so thrilled to hear that our cashier made such a positive impression and that you love our seasonal collections, especially the Barrel Soft jeans.
I really appreciate you sharing your experience and hope to welcome you back soon!
-Whistles Customer Care.
Impressive Service
I very much appreciated the helpfulness of the staff in the Bath store. The order was placed by phone and they were able to give me excellent advice on sizing. Thank you!
15 January 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you for your lovely feedback.
I am so delighted to hear that our Bath store team were able to provide helpful advice on sizing and assist you so effectively with your phone order. We really appreciate you taking the time to share your experience!
-Whistles Customer Care.
Reply from Whistles
Hello there,
We’re very sorry to hear this and that your experience didn’t meet the standard we aim to provide.
This isn’t what we want for our customers, and we truly appreciate you bringing it to our attention. If you’re willing, please contact our customer service team with a few details so we can look into this and work to put things right.
-Whistles Customer Care.
Visitor to the area
Always a pleasure to visit the branch of Whistles in Beaconsfield
Clothing displayed with interest and staff pleasant and welcoming
11 January 2026
Unprompted review
Reply from Whistles
Dear Mrs Milford,
Thank you so much for your kind words and positive feedback about the Whistles store in Beaconsfield. We're delighted to hear that you enjoyed the clothing selection and found our staff pleasant and welcoming. Your support means a lot to us, and we look forward to welcoming you back soon.
Warm regards,
~Team Whistles~
Really helpful and friendly staff
Really helpful and friendly staff. Got some great help and honest answers on whether some of the colours suited me for the clothes I was trying on. I found this invaluable in deciding what I purchased.
10 January 2026
Unprompted review
Reply from Whistles
Dear Charlotte,
Thank you so much for your kind words! We're thrilled to hear that our team was able to provide helpful and honest advice to assist you with your purchases. It's wonderful to know that you found the guidance invaluable in choosing the right colours. We look forward to welcoming you back to Whistles soon!
Really great service at whistles…
Really great service at whistles northcote. Thank you Candy for helping pick a jumper and making checkout so easy. Really enjoyed our chat and all the positive vibes !
9 January 2026
Unprompted review
Reply from Whistles
Hi Melissa,
Thank you so much for your lovely feedback! We're thrilled to hear you had a great experience at Whistles Northcote and that Candy was able to help you pick the perfect jumper and make checkout easy. Your positive vibes made our day too! We look forward to welcoming you back soon.
Best wishes,
~Team Whistles~
Great customer service
Great customer service, great return policy. Refund processed within a couple of days. Would have given 5 stars but ERVI delivery service fell short on a couple of occasions
5 January 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you for your feedback. I am delighted to hear that you were pleased with our customer service and return process, and that your refund was processed quickly. We’re sorry to learn that the delivery service did not meet expectations on a couple of occasions, this feedback is important to us and has been shared with the relevant team. We truly appreciate you taking the time to let us know and hope to provide a fully five-star experience next time.
-Whistles Customer Care.
Problem sorted very efficiently
Problem sorted very efficiently. Thank you.
9 January 2026
Unprompted review
Reply from Whistles
Hi Claire,
Thank you so much for your kind words! We're delighted to hear that your problem was sorted efficiently. If you need any further assistance, please don't hesitate to reach out.
Best regards,
Very slow delivery & returns. Out of pocket €87.99
Placed order 23/11/25 with expected delivery date of 26/11/25. Items required for Christmas events. Advised 1/12/25 one item unavailable. No reason for the delay or why order was accepted.
Remaining item received 5/12/25 which was too late to have alterations completed prior to event. Returned 8/12/25 even though return costs are very pricey and I wouldn’t have placed the order if I knew the actual delivery date. Tracking advised received by Whistles 22/12/25. Whistles state received 2/1/26???
Still waiting for refund. Item ordered 6 weeks ago and returned within 2 days. I would not recommend ordering from Whistles if you live in Ireland.
Update 10/1/26. Paid €104.25 returned within two days of delivery, refunded €72 minus €20 for return. €52. I’m at a loss of €52.25
Please think carefully before ordering from this company.
23 November 2025
Unprompted review
Reply from Whistles
Dear Mary,
Thank you for reaching out and sharing your concerns regarding your recent Whistles order. I sincerely apologise for the delays you experienced and the lack of clear communication about the availability and delivery dates. I understand how frustrating it must have been, especially with your order intended for Christmas events.
Please could you contact us on live chat with your order number so we can look into this as soon as possible to ensure this is resolved for you.
Kind regards - Whistles Customer Care
Extremely helpful
Extremely helpful, sorted the problem quickly and efficiently
8 January 2026
Unprompted review
Reply from Whistles
Thank you so much for your kind words! I'm delighted to hear that I could help you quickly and efficiently. If you need any further assistance with Whistles, please don't hesitate to reach out.
Best wishes,
~Team Whistles~
Great service
Great service. All of the staff I came into contact with were very helpful.
5 January 2026
Unprompted review
Reply from Whistles
Hi Sue,
Thank you so much for your kind words! We're delighted to hear that our team provided you with great service and that your experience with us was positive. If you ever need anything else, please don’t hesitate to reach out.
Still waiting for Whistles refund
Having received the reply from Whistles to the review I left yesterday, I then had to work out how to access Live Chat. Communicated with Fiona who assured me I would receive an email today, with a refund in 3-5 working days. So far, no email received, so doesn’t bode well. I also asked for my communication to be passed as a complaint to a customer services manager. You’d think I would receive at least an interim email from a manager, but no. Extremely poor customer service.
8 December 2025
Unprompted review
Bought two wool vests in different…
Bought two wool vests in different colours and the staff could not have been more helpful
2 January 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you so much for your kind review. We’re delighted to hear you’re happy with your wool vests and that our staff were able to help. We really appreciate your support and hope to see you again soon.
-Whistles Customer Care.
Do not buy from Whistles.
Do not buy from Whistles.
We purchased 2 items, they arrived separately. Having waited in all day - the promised delivery came a day later. However, the handbag had been used - scratches all over and the normal packaging was missing. The boots had been worn and had been scuffed - with the same issue of lack of the normal packaging. How did these goods ever get past quality control?
There was worse to come, when we complained Whistles asked for photographic evidence. This was sent straight away, but despite chasing them several times our emails remain unanswered.
5 January 2026
Unprompted review
Usha - brilliant saleswoman
Usha in the St Pancras store was really helpful when I had to find a dress for a formal occasion at short notice.
3 December 2025
Unprompted review
Reply from Whistles
Hello there,
Thank you very much for your lovely feedback.
I am delighted to hear that Usha at our St Pancras store was able to help you find a dress for your formal occasion, especially at short notice. We’ll be sure to pass on your kind comments to her and the team.
I hope you had a wonderful event and look forward to welcoming you back again soon.
-Whistles Customer Care
Love the Reigate store
Love the Reigate store. The shop
assistants are always friendly and super eager to help.
3 January 2026
Unprompted review
Reply from Whistles
Good afternoon,
Thank you so much for your kind words! We're delighted to hear that you love our Reigate store and that our shop assistants have been friendly and eager to help. Your feedback means a lot to us, and we'll be sure to share it with the team.
Really liked the selection of clothes &…
Really liked the selection of clothes & the assistant was really helpful, however, I wanted to pay in cash only to be told they only take cards. Slightly disappointing really.
2 January 2026
Unprompted review
Reply from Whistles
Dear Helen,
Thank you so much for your wonderful feedback! We're thrilled to hear that our team at Hobbs could help you find the perfect scarf for your son's wedding, especially during the busy January sale. It’s great to know our staff made your shopping experience enjoyable and memorable.
We appreciate you taking the time to share your experience on Trustpilot. If you need any further assistance, please don’t hesitate to reach out.
Best wishes,
~Whistles~
Good clothes but one of the assistants not good and no way of contacting the store
The clothes are lovely and one of the shop assistants was really kind but the one that finally took my clothes to the front desk- I specifically asked for the medium in the jumper (I bought size 12 for the dresses too) instead she gave me the xs and there is no phone number to call to be able to ask for them to put aside the only M left when I got hind and realised. So I feel really disappointed in her for not checking despite me saying clearly to her and it’s so unhelpful that there is no way of calling the store.
2 January 2026
Unprompted review
Reply from Whistles
Dear Rachel,
Thank you for sharing your feedback with us. We're delighted to hear you love the clothes and appreciated the kindness of one of our shop assistants. However, we sincerely apologise for the mix-up with the jumper size and the frustration it caused. We understand how important it is to get the right size, especially when you've clearly communicated your preference.
We’re sorry there isn’t a direct phone number available to reserve items, and we appreciate how this added to your disappointment. Please rest assured, your feedback helps us improve our service and communication.
Thank you again for bringing this to our attention, and we hope to make your next experience with Whistles a much better one.
Warm regards,
~Team Whistles~
Prompt and efficient response
Prompt and efficient response. Very courteous and helpful assistance from Molly. Have shopped with Whistles for years and have always found their customer service to be excellent.
3 January 2026
Unprompted review
Reply from Whistles
Good morning,
Thank you so much for your kind words and for being a loyal Whistles customer over the years. We're delighted to hear that Molly provided prompt, courteous, and helpful assistance. Your positive feedback means a lot to us, and we are committed to maintaining the excellent service you expect.
If you ever need any further assistance, please don't hesitate to reach out.
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