Simpsons Jet Of Whitby Reviews 

675
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love the beautiful, handcrafted jewelry pieces, noting that items arrive remarkably fast and look even better than expected. Consumers frequently mention that speedy delivery, helpful customer service, and careful packaging make receiving orders a truly delightful experience. Though some people experienced minor confusion regarding collection options or delivery details, the team quickly resolved their questions. Overall, people deeply appreciate the responsive communication and gorgeous presentation boxes that add a special touch to their gifts. Shoppers consistently praise the great value and stunning craftsmanship, making it a wonderful place for special occasions.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the stunning craftsmanship and... See more

Delivery service

Users describe positive interactions with delivery_service, noting that packages arrive very quickly and... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the beautiful and... See more

Service

Customers had positive experiences with service, highlighting the professional and friendly approach.... See more

Order

Reviewers mention positive feedback about order processes, highlighting hassle-free and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely online website which is easy to use. Quick delivery, item well presented in a lovely box too. Quality of earings are amazing. Information leaflet added too to explain all about the company whic... See more

Company replied

Rated 5 out of 5 stars

I had bought my partner a Whitby Jet bracelet whilst on holiday and looked for earrings to match but at the time they had none in stock. I messaged Derek on WhatsApp about the earrings and bought... See more

Company replied

Rated 5 out of 5 stars

I spotted a jet signet ring in Simpsons Jet of Whitby as I was mooching my round the town They didn't have my size but took my details as believed they had one in store. I contacted to confirm I w... See more

Company replied

Rated 5 out of 5 stars

Online ordering was fantastic! I received my order today in New Brunswick, Canada and it only took 7 days! Am hoping to get to Whitby next year to purchase some more items. Love my ring and necklac... See more


Company details

  1. #10 of 291 best companies in Jewellery shop
  2. #3 of 48 best companies in Jewellery manufacturer
  3. #2 of 29 best companies in Jewellery Repair Service

Written by the company

Simpsons Jet makers of unique handmade Whitby Jet jewellery, purchase online or visit us @ Simpsons Jet Whitby @ 21 Grape Lane or Jet Black @ 128 Church Street.


Contact info

5.0

Excellent

TrustScore 5 out of 5

675 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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5.0

All reviews

(675)

141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nothing was too much

Nothing was too much for jeweller to do. He was friendly, patient and helpful. Work was well done and delivered on agreed time scale. Will happily use this company again

26 January 2025
Rated 5 out of 5 stars

Gorgeous earrings and great service

I bought jewellery when I was visiting the lovely Whitby. Unfortunately I lost the earrings so these were bought as replacements. Jewellery is beautiful and the service was fab. Delivery was the fastest I've ever know.

21 January 2025
Rated 5 out of 5 stars

Great customer service

I contacted Whitby Jet as my bracelet had broken and as this was a holiday gift that I’d only had a few months, I wanted it repairing.
Within less than a week, my bracelet was returned, good as new, at no cost to myself. The communication was great so although this could have been a negative experience, it really wasn’t. I am so pleased with the service, as well as the bracelet.

21 January 2025
Rated 5 out of 5 stars

The quality of the items

The quality of the items are a warranty. The staff kindly send a notification when the product is delivery. The only particular issue is the time of the delivery between Italy and Uk, which is too long, thirteen days just from the product leaves Uk. I bought the item on 26th Dec. and received it on 13rd Jan. So, if you want to buy something you have to take in consideration the time of delivery.
I love this jewellery, they are beautiful.

18 January 2025
Rated 5 out of 5 stars

Quality company.

Good , clear information prior to delivery .Delivered on time ,beautiful bracelet ,well packaged . We will certainly look to use this company again .

23 December 2024
Rated 5 out of 5 stars

Honest, reliable, friendly

My partner lost her pendant from the original chain I got her a good few years ago.. and Derek went above and beyond in helping find a replacement pendant that would match original chain... he was always incontact... I would 100% recommend simpsons jet of whitby... thank you Derek again for all your help

9 January 2025

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