Simpsons Jet Of Whitby Reviews 

675
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love the beautiful, handcrafted jewelry pieces, noting that items arrive remarkably fast and look even better than expected. Consumers frequently mention that speedy delivery, helpful customer service, and careful packaging make receiving orders a truly delightful experience. Though some people experienced minor confusion regarding collection options or delivery details, the team quickly resolved their questions. Overall, people deeply appreciate the responsive communication and gorgeous presentation boxes that add a special touch to their gifts. Shoppers consistently praise the great value and stunning craftsmanship, making it a wonderful place for special occasions.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the stunning craftsmanship and... See more

Delivery service

Users describe positive interactions with delivery_service, noting that packages arrive very quickly and... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the beautiful and... See more

Service

Customers had positive experiences with service, highlighting the professional and friendly approach.... See more

Order

Reviewers mention positive feedback about order processes, highlighting hassle-free and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely online website which is easy to use. Quick delivery, item well presented in a lovely box too. Quality of earings are amazing. Information leaflet added too to explain all about the company whic... See more

Company replied

Rated 5 out of 5 stars

I had bought my partner a Whitby Jet bracelet whilst on holiday and looked for earrings to match but at the time they had none in stock. I messaged Derek on WhatsApp about the earrings and bought... See more

Company replied

Rated 5 out of 5 stars

I spotted a jet signet ring in Simpsons Jet of Whitby as I was mooching my round the town They didn't have my size but took my details as believed they had one in store. I contacted to confirm I w... See more

Company replied

Rated 5 out of 5 stars

Online ordering was fantastic! I received my order today in New Brunswick, Canada and it only took 7 days! Am hoping to get to Whitby next year to purchase some more items. Love my ring and necklac... See more


Company details

  1. #10 of 291 best companies in Jewellery shop
  2. #3 of 48 best companies in Jewellery manufacturer
  3. #2 of 29 best companies in Jewellery Repair Service

Written by the company

Simpsons Jet makers of unique handmade Whitby Jet jewellery, purchase online or visit us @ Simpsons Jet Whitby @ 21 Grape Lane or Jet Black @ 128 Church Street.


Contact info

5.0

Excellent

TrustScore 5 out of 5

675 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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5.0

All reviews

(675)

141 reviews in the last 12 months

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Rated 5 out of 5 stars

Item was delicate and beautiful


I previously bought an item from Simpson’s in Whitby when we went to visit the town on holiday.
I unfortunately lost it so I wanted a replacement as item was special to me.
Item was lost by Royal Mail but Simpson’s was prompt with their response and were quick to replace it free of charge.

The item I bought was a looped cross pendant and was very delicate and beautiful
I also bought stud earrings.

Will wear them with great affection.

19 June 2025
Rated 5 out of 5 stars

Jet & green amber bracelet

I bought a beautiful Jet & green amber bracelet quite a few years ago and haven’t worn it much as it was a little too big and was in danger of slipping off my wrist.
This year I finally remembered to take it on holiday to Whitby with us and popped into Simpson’s shop on Church Street to see if it could be adjusted. I had no receipt or proof of purchase but I received an email telling me the work had been done and it was on its way back to my home address - all with no charge.
The bracelet arrived yesterday and has not been off my wrist since then.
I can’t thank Mr Simpson enough for his amazing workmanship and fantastic customer service.
If I could have given 10 stars, I would have.

5 July 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful!

Lovely jet and silver earrings with a box, gift tag and gift bag. Excellent online service and fast delivery. Thank you very much!

13 June 2025
Unprompted review
Rated 5 out of 5 stars

My husband has previously bought me…

My husband has previously bought me jewellery from your company. Many years on, the necklace, earrings and bracelet set remain a favourite. The most recent purchase is for our daughter’s birthday tomorrow. Delivery was prompt and packaged well.

29 May 2025
Rated 5 out of 5 stars

Great experience with Simpsons

Great experience with Simpsons. I was in Whitby and wanted a particular pair of earrings in Whitby Jet and they only had them with an amber stone. I emailed Simpsons and asked if they could make me two pairs as my mum wanted a pair also. Derek made me the earrings and posted them with excellent communication throughout. Very pleased and would highly recommend 😀

19 May 2025
Rated 5 out of 5 stars

Easy to order

Easy to order. Liked the fact that you can order different fastenings. Came quickly and as described.

7 May 2025
Rated 5 out of 5 stars

Outstanding

I was bought a bracelet as a gift from Simpsons several years ago , unfortunately I caught it on a train and broke it .while in Whitby on holiday I took it to the shop for repair. Sue in the shop could not have been more friendly and helpful.The repair was done quickly and to the highest standard. I was absolutely delighted to have my bracelet back
Their jewellery is stunning and I have several pieces which I adore

8 April 2025

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