White Fox Boutique Reviews 3,506

Ordered the wrong size and white boutique was not willing to do any exchanges. Purchased 11/25 for Christmas and tried exchanging 12/27.

No willingness other than sorry. Xxxs is default size you get if you forget to select size

I bought a Xmas gift. Paid over 40.00. It didn’t fit and so wanted to exchange it for a bigger size. Didn’t even want a refund.
White fox quoted the exchange policy which surely has to adapt for Xmas gifts.
Customer service isn’t great. I won’t be buying off this site again.
No wonder there is such a Low star rating for this company.
White fox think about your customer and repeat purchases before saying no.

Awful company with the worst customer service ever. No consistency with replying to emails. Says one thing and does another. Did not resolve. Completely untrustworthy. Will never buy from them again.

Do not order from this company! Ordered a dress last year for $70. The dress arrived and was completely see-through (sheer fabric). It was not advertised as such. After returning the dress, White Fox denied that it was see through, but updated the description of the dress to say that it was a sheer fabric. They eventually gave a $49 store credit several emails and months later. The store credit claimed it would be good for a year. It has disappeared from my account one year after the purchase date of the dress but not one year after providing the store credit. So basically I threw $70 away on this company. I have no idea why so many people order from them and walk around with their sweatshirts on when all of the reviews are horrible.

Absolutely ludicrous sizes. XXXS jogging pants would fit someone 6ft tall. 14 day return policy and a £6 return fee. Never ever again.

I ordered a tshirt for £25 that i no longer needed, i started a returns, I was offered £17.50 e-gift or £11.50 refund, quite bizarre as I had paid £25, i opted for the e-gift, and after several attempts to contact them for my e-gift, long after they had received the t-shirt, they finally gave me a refund of £11.50.

I attempted to email again, but had no response.

I will never use this company again, complete waste of time, poor customer service.

Ordered the whitefox hoodie and matching joggers for my daughter on the 16th dec then went to the reviews and was shocked with all the bad reviews ppl not receiving there orders and sizing being a bit suspect so was a bit worried with the price of these items being quite expensive my order was going to go wrong but received on 18th and everything was great my daughter will be happy with her whitefox clothes on xmas 😁

Don’t buy from this brand customer service is horrible and they might just send you part of the order and refund the rest after a couple of weeks. They’re not able to keep up with demand after advertising they have supply. Bad company.

Emailed on multiple occasions. Tried to contact through live chat waited half an hour no response. Getting concerned that my return hasn’t been processed after 14 days. Please can someone get in contact with me soon. Think I’ve been scammed

Company removed all of my loyalty points from account. When I asked customer service about it, they said I didn't purchase them from account but I set up the account when I made my initial purchase. I can see my orders from my account. When I gave White Fox this info, they now said it was because I didn't set up loyalty club account (a new excuse). Untrue because I had the points in there & was waiting to spend them. They did nothing to try to remedy their mistake.

Returns from NZ took 6 weeks to processed. They don't do full refunds, only store credit. Also make you pay 10 AUD for shipping. Avoid at all cost. Low quality clothes.

Avoid!!! The worst returns policy . And when you try to reach out they are unresponsive.

I placed an order and received notification over a week ago that it had been dispatched but Royal Mail tracking link says they are yet to receive the parcel. The AI email response I received is not very helpful. Concerned I will not receive goods & it's difficult to speak to customer service to resolve the matter.

i ordered a top and some others items and paid for it and they then emailed and said they made a mistake and didnt even have the top in stock. they said theyd refund me and i said id rather just receive the item when its back in stock but they said they wouldnt do that and that if i reordered id have to pay for delivery again and it was in the sale when i bought it so id have to repurchase full price.

Ordered hoodies and lots of their beauty products which all arrived damaged. Not just a little bit but some of the boxes were completed broken into pieces. Sent photos within 10 minutes of them being delivered showing the damage and explained as they were gifts I would like to have them exchanged, their reply was to go back and forth over many days, asking for more pictures and then as if I’d accept a £10 refund. As the products were to the value of about £80 and completely unsuitable for gifting, when I said no I’d like the return/replacement I had asked for, they have stopped replying to any further email. Very disappointing for a large company. I certainly won’t be using their company again.
Update, White Fox say as they apparently left them in a good condition their terms state it doesn’t matter what condition the goods arrive to the customer in!
I will never buy from White Fox again. Clearly, unless you are an influencer they don’t care about the normal customer. This is the worst company I have ever used.

If I could give 0 stars I would. Placed an order by mistake after the website glitched and once I emailed them immediately all they can say is “you can return the items” which is going to cost me for and order I never wanted to place. STAY AWAY FROM THIS SCAM RUN COMPANY AT ALL COSTS!

Avoid this company, totally rubish! Ordered tracksuit as a Birthday present. My order didn’t arrived. Emailed customer service and what they offered is credit for next purchase. I said I wanna refund as I needed to but another present as this one didn’t arrived.
Im not gonna to buy anything from this store again and as they said as a gesture they offer me credit for next purchase so it’s like forcing customer to order smth again. Ridiculous

Olesya from customer service not helpful at all. Told me to report this case to the police department to deal with undelivered parcel.
They dont care about customers at all.
I lost my money, over £80.
Totally gutted and disappointed.
This company is scam!! Avoid!

Absolutely appalling company and a complete rip off. Unable to exchange for the price I bought the product for. Product arrived and was absolutely massive. I then returned the item and reordered, 3x smaller than the original size I bought, only to find that when it arrived, the 3x extra small was BIGGER than the XS (when compared to another jumper already have in my wardrobe). The sizing on the website doesn’t even make sense and I cannot believe the number of poor reviews this company has. If only I’d realised. Do not purchase from Whitefox until they have sorted out their returns policy and sizing of products. Awful.

Absolutely no customer service for any queries or issues. The quality and sizing is horrendous for the price. I ended up keeping one dress which broke on the first wear. If you don’t order enough items, you also end up spending £10 on both delivery and returns. I’ll never order from this brand ever again. Wish I checked the reviews before ordering.

If I could give zero stars I would. I am a plus sized girly and I have purchased a beautiful set but unfortunately it fit more like a medium that an XL. I requested a refund as I won’t be able to fit any of the products from this company and I was given a store credit and told I wouldn’t be able to get a refund. This has been the worst customer service I have received. Will not be purchasing from here again