WhiteKnights Estate Agency Reviews 

151
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

By far the worst experience I've ever had with a service provider, as I hesitate to call them 'professional services'. They were anything but professional. They assured us they were on the case with o... See more

Rated 5 out of 5 stars

We recently sold our house through Whiteknights in Woodley. We were impressed by Gary's initial engagement with us, realistic pricing advice, marketing strategy, livestream presentation of the pr... See more

Company replied

Rated 5 out of 5 stars

We had tried using an online estate agent which had been unsuccessful with changes of personnel, little knowledge of the area etc. We decided to try WhiteKnights and the experience could not have bee... See more

Company replied

Rated 5 out of 5 stars

Gary and his team at Whiteknights have been superb from day one. Excellent communication throughout keeping us updated as and when things changed. Always available if we had any queries or problems. E... See more

Company replied

Company details

  1. Estate Agent
  2. Property management company

Written by the company

Estate and lettings agent with specialist knowledge of the Reading market and its surrounds.


Contact info

4.1

Great

TrustScore 4 out of 5

151 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(151)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

Very good service from Gary (Woodley branch) and his team - sale handled with professionalism and courtesy. Excellent, customer-focused and efficient.

29 July 2022
Unprompted review
Rated 5 out of 5 stars

Professional, capable and trustworthy

Having lived in Reading for a very long time, Whiteknights have always been regarded as having a very good reputation amongst friends and family. This was proven again with the recent sale of our property that we purchased via Whiteknights 5 years ago. Each part of the team that we engaged with was professional, capable and trustworthy.

27 July 2022
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Would highly recommend. I have sold three properties over the last nine years and used Whiteknights every time. The staff are highly professional and on hand whenever required.

16 July 2022
Unprompted review
Rated 5 out of 5 stars

Trustworthy and efficient.

We recently sold our house with WhiteKnights, we had previously bought the property with them. The sales team were polite, friendly, professional, offering sound advice and a clear plan to market and sell the house. It sold in under a week at a price higher than other valuations. Scott Marlin has exceptional knowledge and an honest approach, and was a pleasure to deal with. The aftersales care was also brilliant.

8 July 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer support.

Excellent customer support.
Rob Milne has been very professional and knowledgeable of the local rental market and always courteous and transparent in finding the right tenants for my property in Earley.
Thank you!

29 June 2022
Unprompted review
Rated 5 out of 5 stars

Just want to say that John at…

Just want to say that John at Whiteknights lower Earley was fantastic and really helpful in every way. He’s a real credit to your company.
Thank you John for everything you did for us.

23 June 2022
Unprompted review
WhiteKnights Estate Agency logo

Reply from WhiteKnights Estate Agency

Hi Tony,

Thank you so much for taking the time to leave such a generous review. We are thrilled that you had a great experience with WhiteKnights, in particular with John. We wish you the very best for your onward plans!

Kind regards,
The WhiteKnights team.

Rated 5 out of 5 stars

Supportive, positive, and patient throughout

We chose Whiteknights because of a combination of their reputation and because they were willing to sell our home for more than the other estate agents in the area. A promise they delivered on. When our first buyers dropped out Whiteknights rapidly secured half a dozen more, and were endlessly supportive, positive, and patient throughout the whole ordeal, always able to offer help to keep things moving forward no matter how chaotic the situation or how many bumps there were in the road.

10 June 2022
Unprompted review
WhiteKnights Estate Agency logo

Reply from WhiteKnights Estate Agency

Hi James,

Thank you so much for taking the time to leave such a positive review. We are glad to read that your experience with WhiteKnights was a pleasant one, and wish you all the best for the future.

Kind regards,
The WhiteKnights team.

Rated 5 out of 5 stars

Excellent sales team

I recently sold my property via Whiteknights having bought it via then years before. Really impressed with the clear pricing and honest appraisal of valuation through to their expediting of the sales process. They've always proven themselves to be knowledgeable, friendly and approachable. Thanks for your efforts!

4 June 2022
Unprompted review
WhiteKnights Estate Agency logo

Reply from WhiteKnights Estate Agency

Hi Paul,

It's great to hear that you were pleased with the service WhiteKnights offered you - it is a pleasure to have helped you.

Best wishes for the future,
The WhiteKnights team.

Rated 5 out of 5 stars

Excellent

Scott is incredibly professional

25 May 2022
Unprompted review
WhiteKnights Estate Agency logo

Reply from WhiteKnights Estate Agency

Thank you so much for taking the time to leave Scott some feedback, Kenny!

Best wishes,
The WhiteKnights team.

Rated 1 out of 5 stars

waste of money

People use their services as they feel more comfortable on high street shopping /fear of unknowns. In my opinion, They are not adding any value as an agency, and then more problems of invoicing / rent distribution in different account last year when they switch the system. I found it much more easy to handle myself and charges of maintenance are reduced by half, no expenses at start and end of tenancy (all their contractor super expensive).

23 May 2022
Unprompted review
Rated 4 out of 5 stars

I have given a 5 based on Scott…

I have given a 5 based on Scott Marlin’s work. I found Scott extremely knowledgeable, helpful and insightful. He made advertising the property very simple and was clear as the process and cost options. His intervention out of hours at a crucial point saved a considerable delay. I can’t praise his work too highly.

20 May 2022
Unprompted review
Rated 5 out of 5 stars

The Team at Whiteknights represent highest level of customer service

The Team at Whiteknights represents among the highest levels of customer service i have experienced. Response to queries were turned around very fast. I would recommend anyone to give them a try for any property related matter.

27 April 2022
Unprompted review
WhiteKnights Estate Agency logo

Reply from WhiteKnights Estate Agency

Hi Hemant,

Thank you so much for such generous feedback. We are thrilled that you enjoyed your experience with WhiteKnights and look forward to helping you again in the future, if the opportunity arises.

Kind regards,
The WhiteKnights team.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! Scott was very professional and went out of his way to answer my questions. Would definitely recommend without hesitation 👍

22 April 2022
Unprompted review
Rated 5 out of 5 stars

I have been dealing with Whiteknights…

I have been dealing with Whiteknights for number of years and found them excellent in the way they run my full management account would highly recommend them

12 April 2022
Unprompted review
WhiteKnights Estate Agency logo

Reply from WhiteKnights Estate Agency

Hi Glen,

Thanks so much for taking the time to leave us with your thoughts; we're delighted to read that you enjoy working with us!

Best wishes,
The WhiteKnights team.

Rated 5 out of 5 stars

Stress free purchase

5 stars for White Knights & their team (Scott, John & Danielle). Great communication and smoothly transacted purchase.

11 April 2022
Unprompted review
WhiteKnights Estate Agency logo

Reply from WhiteKnights Estate Agency

Good afternoon,

Thank you so much for taking the time to leave your feedback - Scott, John and Danielle have been delighted to help you with your purchase and wish you the best of luck for the future!

Kind regards,
WhiteKnights

Rated 1 out of 5 stars

They'll try sell their services, and refuse anything else.

One of the worst companies I've ever dealt with. They blank refused to let us view a house. They wanted to put us through an "affordability check", which no one else requests, but I can accept.

However, I wasn't comfortable giving my personal financial details to someone phoning from a mobile, who told me that he wouldn't save data, but how do I know?

I phoned WhiteKnights and said that if I had to prove affordability my broker would call them - Unlike their person, my broker has spoken with the bank, knows my finances and has run credit checks.

But no, I could *only* speak to their mortgage person, who told me he'd benefit financially if I used his services - it's purely a sales pitch.

Since then they've been rude, uncooperative and as I say, refusing a viewing. If I was selling my house through them (and I never would) it would raise alarms knowing very keen buyers are being turned away.

7 April 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look