Whitkirk Waste Solutions Reviews 

322
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, friendly, and highly professional, often highlighting their helpfulness and knowledge. People frequently commend the service for its efficiency, speed, and responsiveness, with many noting jobs are completed quickly and effectively. Reviewers often describe the overall experience as first-class and excellent, appreciating the thoroughness and care taken during the work. Consumers consistently report a high level of satisfaction, noting the company's reliable service and positive experiences across multiple interactions. The process, from initial contact to service delivery, is frequently described as effortless and well-communicated.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, politeness,... See more

Service

Consumers find service to be positive, consistently describing it as efficient, professional, and friendly.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Job required was to empty a septic tank. Totally impressed with this company! Efficient service from initial telephone call with Rachel to the job being carried out the very next day by Robert!... See more

Company replied

Rated 5 out of 5 stars

Amazing service, called at 8pm with a situation, full tank and backed up. Were out within the hour and sorted the issue. Excellent operative who really knew his stuff. Impressed all round to be hon... See more

Company replied

Rated 5 out of 5 stars

First class service. Driver was punctual, cheerful and informative. Also very thorough, checking the secondary cover to ensure all was well. I’ll always use Whitkirk as I have in the past.

Company replied

Rated 5 out of 5 stars

First time I have used your company and hats off to Rob. His attention to detail was first class an excellent service so will definitely be using you again. Many thanks Bernard

Company replied


Company details

  1. #2 of 5 best companies in Septic tank service
  2. #1 of 5 best companies in Water Treatment Plant

Information provided by various external sources

Septic tank emptying service. Blocked drain jetting, CCTV surveys,Drain Repairs, Gully and culvert clearance Members of the Drain Jetting Association We are a Local Authority Approved and Preferred Supplier


Contact info

4.9

Excellent

TrustScore 5 out of 5

322 reviews

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4.9

All reviews

(322)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, exceptionally helpful and fantastic at communicating via driver on the day of the work. Would not hesitate to use again, and a special mention for Joanne (sorry if I spelled it wrong!) who booked it in and sorted it for us . A+

5 October 2023
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Reply from Whitkirk Waste Solutions

Thank you so much for your kind words! We're thrilled to hear about your positive experience. We look forward to speaking with you again in the future.

Rated 5 out of 5 stars

Efficient

Turned up on time, driving very polite and efficient. Overall excellent service, the lady I ordered with was also excellent.

5 October 2023
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Reply from Whitkirk Waste Solutions

We're delighted to hear that you had a great experience!

Rated 2 out of 5 stars

Not very good service!

First of all our original appointment was cancelled on the day that you were supposed to come. But we agreed for you to come the next day before lunch. I had to to ring to find out where they were as the tanker hadn’t arrived by the agreed time. Then, I just happened to see the tanker go past our house and turn into the house next door! I rang again!! I had to physically go to my neighbours to explain!! Not very good service I think you would agree? The emptying of the tank itself was however fine.

22 September 2023
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Reply from Whitkirk Waste Solutions

Thank you for taking the time to share your feedback. We're truly sorry to hear about your negative experience. Please know that your satisfaction is our top priority, and we take your comments seriously.

We would like the opportunity to address your concerns and work towards a resolution. Could you please reach out to our customer service team on 01347 825637? We are committed to ensure your experience with us is a positive one.

Rated 5 out of 5 stars

excellent

quick, efficient, and more than reasonable price.
definitely recommend.

22 September 2023
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Reply from Whitkirk Waste Solutions

Thank you for your fantastic review! We appreciate your support

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service, great staff.
Many thanks.
Mick

14 September 2023
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Reply from Whitkirk Waste Solutions

We're delighted to hear that you had a positive experience with us! Thank you for your kind words

Rated 5 out of 5 stars

Very helpful and friendly service

Very helpful and friendly service. Couldn't have been better.
Thank you!

30 August 2023
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Reply from Whitkirk Waste Solutions

Thank you! We're delighted to hear you had a great experience with us

Rated 5 out of 5 stars

A superlative job (as usual) from…

A superlative job (as usual) from Whitkirk Waste!
They regularly empty our septic tank at home, always efficient, thorough, polite and affordable.
As an extra, urgent job I needed a friend's remote farmhouse serviced, where I am Executor of the deceased's estate. Whitkirks liaised carefully to meet me on site at the due time, attended and completed the job in less than 24 hours from my first calling them.
Fantastic customer service from Joanne at base and Carter in the truck. Thanks again!

31 August 2023
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Reply from Whitkirk Waste Solutions

We appreciate your wonderful feedback! It means a lot to us.

Rated 5 out of 5 stars

Whitkirk Waste Solutions are a very…Spot On

Whitkirk Waste Solutions are a very professional business who provide an
efficient service.
I would have no hesitation in recommending
them for either domestic or commercial
purposes.

22 August 2023
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Reply from Whitkirk Waste Solutions

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us.

Rated 4 out of 5 stars

Over all pretty good

Admin staff not very organised. Driver spot on

13 August 2023
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Reply from Whitkirk Waste Solutions

Thank you for your comments. I will feed this information back to the relevant department.

Rated 5 out of 5 stars

No1 in the No2 Business!!

Professional company that always do what they say they'll do, exactly when they say they'll do it. Can't fault them. Would never use anyone else.

17 July 2023
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Reply from Whitkirk Waste Solutions

Thank you for your lovely review, much appreciated.

Whitkirk Waste

Rated 5 out of 5 stars

Excellent service

Excellent service; the driver, Carter, was very polite and patient when I was unable to get one lid off, necessitating a second visit.
Highly recommended

4 July 2023
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Reply from Whitkirk Waste Solutions

Thank you for your feedback. We will be sure to pass this onto the driver.

Whitkirk Waste

Rated 5 out of 5 stars

Always great service

Always great service - thanks and see you next year!

4 July 2023
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Reply from Whitkirk Waste Solutions

Thank you for your review.

Whitkirk Waste

Rated 4 out of 5 stars

Good professional service

The actual empty and wash down of our treatment plant was carried out by two operatives very professionally. They took care over manoeuvring their 20T vehicles and were clearly experienced in how to carefully refill the tank with water after emptying and cleaning it without damaging the compartment walls. I would have given the company 5 stars but for a slight delay in being able to get a quote for the work after I had made the initial enquiry. I had to chase up twice. After receiving the quote the administration was carried out very efficiently.

21 May 2023
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Reply from Whitkirk Waste Solutions

Thank you for leaving us a review. We apologise for any delay you experienced.

Whitkirk Waste

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