If you cannot offer the product directly, guide the user on how to obtain the same product through alternative channels.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Some of the best customer support I've experienced to date, on par with Microsoft. Where many other providers continue to fail and can't get it right, John and his team at WHMCS lead by example and ar... See more
Some time back WHMCS changed their license scheme from owned licenses with yearly support renewals to periodic schemes that suddenly became too expensive for me. I used WHMCS without updates for coupl... See more
All stages throughout the support and ALL staff involved were helpful and were also extremely tolerant of items I've not had experience with aside from I.T. related fields and not so much with th... See more
Company details
Information provided by various external sources
WHMCS is an All-In-One Billing, Support & Automation solution for online businesses ranging from small start ups, to multi-million dollar companies. First launched back in 2005, WHMCS is now a worldwide leader in online recurring billing & automation, particularly among web hosts, but being used in ever increasing numbers for many other purposes. With a strong focus on customer support, and with development being driven by custom feedback, WHMCS is a secure, extendable and scalable solution, that will enable you to grow and develop your business, while optimising and reducing the costs of billing and supporting clients.
Contact info
United Kingdom
- sales@whmcs.com
- whmcs.com
3.9
Great
937 reviews
Replied to 28% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointment as a lifetime license holder
As a lifetime license holder, this company did me dirty now that I can't update. I was happy to pay each year to access the upgrades, now I don't have that option. Keeping secure software is now not an option, so the lifetime license is useless.
23 November 2024
Unprompted review
Reply from WHMCS
Hi there,
We've checked our records but could not locate an account or log of your contacting our support team based on the information in this review. Please do respond via Trustpilot so that we can review your feedback.
We work continually to improve the product including several major feature releases per year and many more maintenance releases in between. The changes we make are essential to ensure continued compatibility with the over 150 3rd party services WHMCS integrates with natively, and so that we may continue to evolve and excel.
Please rest assured that you can continue to use the version of the WHMCS software purchased with your Owned license at-least 9 years ago indefinitely, and we have honoured all Support & Update packages to their conclusion. Software maintenance and security updates are provided in line with our published Long Term Support policy: https://docs.whmcs.com/Long_Term_Support
We transitioned to a monthly pricing model in 2016 and if you wish to update to benefit from the latest updates and new features, it would be necessary to migrate to monthly billing, so that all users are paying the same amount for the same product and 24x7 service.
Please don't hesitate to get in touch with our Customer Service team if you have any questions: https://www.whmcs.com/submit-a-ticket/
Terrible and childish
A support representative named “
Juan Requena” after giving him access to my WHMCS through their support ticket. He removed administrator from all my accounts and renamed one of my staff the nword for their first and last name. This guy needs to be fired, I have never seen this behavior before. He also screwed up my entire instance and it took me multiple days with hundreds of dollars lost to get our billing panel back up.
20 October 2024
Unprompted review
Reply from WHMCS
Hi Emory,
This is a very serious accusation which we have already begun investigating.
Our records show that no such changes were made by WHMCS staff on your system.
Please do respond to our email (Our Ref SVN-820248) with the requested system logs and credentials so that we can help you identify how and by whom these changes were made on your system.
I had the good answer from the first…
I had the good answer from the first reply.
11 October 2024
Unprompted review
Been great for a few years, but the new price increases is not fair.
Been great for a few years, once you get to know the bugs and how the system works, it works well. However the price increases, especially this years going up 20% is too much for small hosting companies such as my self who already run on tight margins.
2 October 2024
Unprompted review
Reply from WHMCS
Hi Thomas,
Thanks for taking the time to write your review.
It's great to hear that WHMCS has been a great billing and automation tool for your business for several years!
The changes we've provided 3 month's advanced notice for are essential to ensure continued compatibility with the over 150 3rd party services WHMCS integrates with natively, and so that we may continue to evolve and excel into the future.
We are confident that WHMCS is the most feature-rich hosting automation and billing platform available, and that the new price represents unparalleled value for money for businesses of all sizes.
Please don't hesitate to get back in touch with our Customer Service team if you have any questions: https://www.whmcs.com/submit-a-ticket/
All the agents are incredibly helpful
Throughout the recovery process, all the agents are incredibly helpful and responsive.
14 October 2024
Unprompted review
Not satisfied up to my expectations
8 October 2024
Unprompted review
Reply from WHMCS
Hi Muhammad,
I'm sorry to hear that WHMCS has not satisfied your expectations. We're always looking to improve our product.
We've checked our records but could not locate an account or log of your contacting our support team based on the information in this review. Please do respond via Trustpilot so that we can review your feedback.
Thank you.
Poor support.
I am a new client to WHMCS, but not new in this industry, and i have to say that asking money for extra support ( for priority it`s not a good practice ). At the value of the subscription i think we should get response to our tickets in max 1-2 hours. Other companies, that offers subscription for similar products, have a better response rate, for a lower price, on WHMCS you have to wait with hours. The persons who says they have a good experience with their support, either use the highest tier of subscription or are fake reviews. It`s not the first time when i get response after almost 12-20 hours after i opened the ticket... Terrible support. In my opinion they can offer a better reponse time for the value they ask us to pay, or either reduce the costs of the license, and add support as a paid extra functionality.
10 October 2024
Unprompted review
Reply from WHMCS
Hi Romeo,
Thanks for taking the time to write your review.
We appreciate that support for your businesses billing and automation platform is important. For this reason we offer a range of support options and SLAs to meet the needs of our users. All WHMCS users have access to our 24/7 technical support team via support ticket.
I've taken the liberty of reviewing your ticket with our Technical Support team; our average response time was 2.5 hours.
In your ticket with our Customer Service team, our average response time was 4 hours.
We'd be pleased to discuss these support options available to you in more detail and put together a plan to meet your needs. Please don't hesitate to get in touch with our Customer Service team: https://www.whmcs.com/submit-a-ticket
The quick response time
I am very happy with WHMCS support response time. I just followed the instructions given and the error was fixed in a matter of seconds.
10 October 2024
Unprompted review
Occasionally some bugs bring problems…
Occasionally some bugs bring problems to the normal use of the software, but otherwise everything works fine.
30 September 2024
Unprompted review
Support overall is helpful
Support overall is helpful, they certainly know WHMCS and can provide the related docs and advise in assisting in troubleshooting issues.
30 September 2024
Unprompted review
It was an excelent service
It was an excelent service! The help they gave me and have always given us since 2016 was very clear and timely.
30 September 2024
Unprompted review
It's a fully capable support team
It's a fully capable support team, each issue I have is resolved quickly and they are very clear with explanations, thanks!
30 September 2024
Unprompted review
I've been using WHMCS over 10 years…
I've been using WHMCS over 10 years now. It covers all my needs and support is excellent.
28 September 2024
Unprompted review
WHMCS went above & beyond to assist
WHMCS went above & beyond to assist. I'm new to the hosting business, and they made everything simple.
18 September 2024
Unprompted review
WHMCS support staff was helpful
WHMCS support staff was helpful and gave me all information I needed with the guides.
11 September 2024
Unprompted review
I have been using WHMCS without any…
I have been using WHMCS without any problems, until I started using their Apps & Integration, the worst decision ever.
I purchased credits to resell Site Builder and it doesn't work. I have been with multiple WHMCS support agents (all ask the same thing and provide solutions which NEVER fix the issues I experienced with Site Builder). One of the support agents even acknowledged that Site Builder seems to have issues. So why are they allowing to WASTE our time and money on it?
I have now tried Sitejet which works 100 times than Site Builder.
All my money, down the drain and wasted, buying credits for something that doesn't even work - I can't even claim a refund because they don't offer refunds for credits. My money is gone, because I only bought credits for Site Builder (not any other product, my customers are not even a target market for the other products).
I do not recommend reselling those things on "Apps & Intergrations", they have technical issues. You're taking your hard earned money and wasting it on non-refundable credits. It's frustrating!
My $20 might not be a lot to WHMCS, but in my currency it's a lot of money (R350!!!!!!!!!!!) and I wasted it!
16 September 2024
Unprompted review
Reply from WHMCS
Hi Joseph,
Thanks for taking the time to provide your review. We know that having a offering robust Site Builder solution is essential for a hosting provider these days; for this reason we have out-of-the-box integrations with SiteJet, Weebly and the Web.com SiteBuilder you've referenced here.
SiteJet is included in your cPanel/Plesk license fee, whilst others do have a per-domain fee.
We offer this range so that you can choose the solution which best meets your needs, we understand that the Web.com Site Builder didn't meet your needs but I'm pleased to hear that one of the available solutions; SiteJet fits the bill!
The MarketConnect points you've purchased do not expire and can be used towards any of the other MarketConnect services, and there's lots to choose from: https://marketplace.whmcs.com/connect .
If you have any further questions or concerns, please don't hesitate to get back in touch with our Customer Service team: https://www.whmcs.com/submit-a-ticket/
We're looking forward to providing your business automation needs for another year and beyond!
We recently tried to purchase a license…
I'm updating our review here. I appreciate the team at WHMCS working with us. We originally had issues due to using a VPN to signup with that flagged our account as being possibly fraudulent. At this time our order was approved and everything is now working smoothly.
8 September 2024
Unprompted review
Reply from WHMCS
Hi Jessica,
Thanks for taking the time to leave your review and order.
We have a number of measures in place to help protect our customers against online credit card fraud.
Our Customer Service team explained that some inconsistencies were detected between your location and the billing address supplied. So that we can continue to work with customers in this situation, we have partnered with a supplier to perform identify checks in a highly secure and legally compliant method.
I appreciate that this may be a new experience for you and re-iterate our apologies that these necessary checks caused you inconvenience.
We do hope you will re-consider your stance and look forward to supplying your business automation needs in future!
After a very challenging issue
After a very challenging issue, the team got things sorted working with my reseller hosting.
11 September 2024
Unprompted review
Company really needs to work on…
Company really needs to work on communicating things with customers. They had an outage that took down systems using their software, and nothing was posted on the announcements and new or status pages about the issue.
Update based on the response:
WHMCS contacted me regarding my review, and they once again tried to pin this on me. They missed the point with this response and with the support ticket.
I am lowering my score because they really seem to just want to try to do damage control at this point.
2 September 2024
Unprompted review
Reply from WHMCS
Hi Joshua,
Thanks for taking the time to write your review.
It is important to note that WHMCS is designed not to require always-on access to our licensing servers, through a series of caches and fall-backs, so that in such events your system continues to operate normally.
If you were impacted by this event yesterday it is indicative of an underlying issue, and I encourage you to work with our support team so we can review and provide guidance.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.