Wholesale Sweets Reviews 

550
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the fantastic wide range of products available, highly competitive prices, and exceptionally fast shipping services for all orders. People also deeply appreciate the careful packaging that keeps everything completely fresh, alongside dependable delivery times that always meet expectations. Some reviewers were not happy with items occasionally arriving damaged or experiencing minor unexpected delivery delays. Some customers also noted that postage costs were a bit high or that certain items were out of stock when ordered. Despite these occasional setbacks, consumers remain extremely satisfied with the overall service and exceptional product quality.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt arrivals... See more

Product

People report positive experiences with product, highlighting the fantastic variety of treats, excellent... See more

Order

Reviewers highlight positive aspects of order processes, frequently praising the ease of online purchasing,... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the excellent taste,... See more

Price

Clients share positive opinions on price, frequently highlighting great value, competitive costs, and fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We decided to pack our own pick n mix for party favours for our wedding. We used this company and made an order of multiple boxes of sweets. All came packaged perfectly and at a really reasonable pric... See more

Company replied

Rated 5 out of 5 stars

Great choice of products at great prices. Unfortunately one product I wanted was out of stock but I found an alternative. Great delivery, they arrived just when they said it would. Would definitely us... See more

Company replied

Rated 5 out of 5 stars

Ordered on Sunday 21st December and sweets were delivered on Monday 22nd December so speed of response cannot be bettered. Delivered by DPD with advice as to time of delivery. Company provides a wide... See more

Company replied

Rated 5 out of 5 stars

Easy ordering and great communication. I paid for next day delivery and unfortunately there was a bit of a mix up but it was rectified easily and they couldn't have been more apologetic. Everyone via... See more

Company replied


Company details

  1. #15 of 35 best companies in Sweet shop
  2. #25 of 54 best companies in Confectionery

About Wholesale Sweets

Written by the company

At Wholesale Sweets we pour over fifty years of confectionery tradition into delivering a wholesale experience right to your door. With thousands of products in stock, we give sweet lovers more choice and wholesale value!

From party planners to families, our huge range of products caters for everyone. We’ll have you feeling like a kid in a sweetshop with everything from pick n mix classics to big brand favourites to choose from. Whether you are running your own business or just want great value, Wholesale Sweets gives you the benefits of a cash and carry without the heavy lifting!

Free delivery when you spend £60

Written by the company

No minimum spend

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

550 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(550)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great variety of sweets amazing…

Great variety of sweets amazing delivery.

11 October 2025
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Reply from Wholesale Sweets

Hello, thank you for your lovely feedback. I am glad you enjoyed our variety and look forward to see you shopping with us soon :) Thanks Courtney CS.

Rated 5 out of 5 stars

Good place to bulk by rare sweets

Thanks Wholesale Sweets. I had a hard time finding these chocolate bars anywhere else, so its good to find a site that sells them in bulk to last a while :)

6 October 2025
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Reply from Wholesale Sweets

Thank you so much for your kind words! We’re thrilled we could help you stock up on your favorite chocolate bars — nothing beats having a sweet supply that lasts! 🍫😄 We really appreciate your support and hope our sweets continue to bring you joy.

Have a sweet day 🍬

Rachel - CS

Rated 3 out of 5 stars

Great selection but not great after sales

I loved the selection and received it quickly but one product was damaged and the customer services link for reporting damages returned as undeliverable so I felt disappointed that I had no way to rectify the damaged item. Otherwise it was a good service.

9 October 2025
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Reply from Wholesale Sweets

Thanks for your feedback , although I'm sorry to learn that your order had damages.

Can you let me know the link you tried to contact us on so I can review this? If you'd like to email us, our email address is support@uksweets.com and we'll certainly sort out your damages.

Thanks again.

I look forward to hearing from you.

Angela CS

Rated 5 out of 5 stars

Great service and fast shipping

Great service and fast shipping

9 October 2025
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Reply from Wholesale Sweets

Thank you so much for your kind words! We’re thrilled you’re happy with our service and fast shipping.

We cant wait to see you again soon!

Have a sweet day 🍬😊

Rachel - CS

Rated 5 out of 5 stars

Amazing support from the team

Amazing support from the team, quick responses and fast delivery.
Thank you!

7 October 2025
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Reply from Wholesale Sweets

Thanks for sharing your feedback about our team and the delivery. We're really pleased it was a positive experience.

Have a Sweet Day :-)

Rated 5 out of 5 stars

Rewarding

I found the whole experience both satisfying and unproblematic from start to finish10/10 service was fantastic carry on !!

6 October 2025
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Reply from Wholesale Sweets

Thanks so much for sharing your experience and we're really pleased it was positive.

Have a sweet day :-)

Rated 5 out of 5 stars

They had exactly what I was looking for…

They had exactly what I was looking for and at a great price. First time ordering and will order again in the future. Could do with giving you the option of delivery couriers, I prefer DPD. A+++++.

30 September 2025
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Reply from Wholesale Sweets

Thanks for your feedback and for sharing your positive experience.

Good news we prefer DPD too! :-)

Have a great day.

Rated 5 out of 5 stars

Good quality and quick delivery

We ordered a variety of sweets, all were of good quality and the delivery was quicker than expected.
An overall simple and great service.

30 September 2025
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Reply from Wholesale Sweets

Thanks for sharing your experience. We really appreciate it.

Have a great day.

CS team

Rated 5 out of 5 stars

Packaged well

Packaged well, prompt delivery. Many thanks

3 October 2025
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Reply from Wholesale Sweets

We appreciate your review! It’s great to know the packaging and delivery met your expectations.

We look forward to seeing you again soon.

Have a sweet day :)

Rachel - CS

Rated 5 out of 5 stars

Great company and great vegan selection!

Great service, came very speedy and so reasonably priced. Bought a load of vegan sweets for a pick n mix at a wedding and it’s perfect! Deffo recommend

2 October 2025
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Reply from Wholesale Sweets

Thank you so much for your wonderful review! We’re thrilled to hear that the sweets were perfect for your wedding pick ‘n’ mix and that you found our service speedy and reasonably priced. Your recommendation means a lot to us, and we hope to see you again soon!

Have a sweet Day :)

Rachel - CS Team

Rated 5 out of 5 stars

Easy to use and quick delivery

Easy to use and quick delivery. I get fed up of ordering items from shops and they're out of stock so I don't mind paying a bit more to know I will get what I want

26 September 2025
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Reply from Wholesale Sweets

Thank you for your review. Glad to hear you are getting the items you are after.

Marianne CS

Rated 5 out of 5 stars

Excellent experience!

Excellent product!! The team are very kind and helpful, I needed some information about the product and they answered me very promptly. The delivery was excellent too, It was very well packaged. Thank you!

30 September 2025
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Reply from Wholesale Sweets

So pleased you were happy with your experience. Look forward to seeing you again soon.

Thanks Marianne CS

Rated 4 out of 5 stars

Order experience

My order was delivered and it was damaged contacted customer service they got back to me straight away asking for information I sent over all the information over with photos they apologised and sorted a replacement out very quick can’t thank them enough

17 September 2025
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Reply from Wholesale Sweets

Thank you so much for your review. It is appreciated. hope you have a lovely week.

Marianne CS

Rated 5 out of 5 stars

Excellent Customer Service

I recently placed a large bulk order with Wholesale Sweets for an event, and I’ve been really impressed with both their products and their customer service.

The website is very easy to use, and I really appreciated how clearly everything is organised – especially that they separate out categories like vegan sweets. This made it simple for me to find plant-based alternatives, which was important for my event.

My order arrived quickly, well packaged, and everything looked great. The prices are also excellent, especially when buying in bulk.

I did run into a couple of hiccups along the way – for example, I initially wanted vegan marshmallows, which were out of stock at the time. Frustratingly, they came back into stock just after my order had been delivered, which meant I thought I’d need to place another order and pay shipping again. When I contacted customer service about it, they responded very quickly and worked with me to find a fair solution, which I really appreciated.

Later, we also discovered a taste issue with one of the products (Scottish Tablet), which only became clear after it had been opened and served at the event. Again, their customer service was excellent – they handled the situation professionally and resolved the issue without fuss.

Overall, I’m very happy with the service I received. Mistakes and stock issues can happen with any company, but the way Wholesale Sweets handled everything really stood out. They were responsive, helpful, and genuinely cared about resolving things for me. I would happily recommend them and will definitely be ordering again in the future!

A big shout out and thanks in particular to Courtney and Amelia for helping with my order issues.

22 July 2025
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Reply from Wholesale Sweets

Thank you so much for your lovely feedback — it’s wonderful to hear your kind comments. I’m sorry to hear that you experienced a few hiccups along the way, but I’m delighted our customer service team was able to resolve these for you. Providing world-class customer service every time is our mission, and it’s great to know this was reflected in your experience.

I will be sure to share your comments with Courtney and Amelia, who will be thrilled to hear them. We look forward to welcoming you back in the future.

Wishing you a wonderful weekend,
Rachel
Customer Service Team

Rated 5 out of 5 stars

Couldn’t ask for better

Delivery was as told. Well packaged and the prices were great. Will definitely use them in the future and would recommend to anyone out there who wants satisfaction

22 September 2025
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Reply from Wholesale Sweets

Hello, thank you for your lovely kind words, we do appreciate this. Take care and have a lovely day :) Thanks Courtney CS.

Rated 5 out of 5 stars

Quick delivery & easy order process

The order process is swift. The delivery was also prompt, the product looks good.

24 September 2025
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Reply from Wholesale Sweets

Good Morning, Thank you for your lovely review i am so glad that you are enjoying our company. 😊

Thanks
Amelia CS

Rated 5 out of 5 stars

Very good customer service

Very good customer service. Would highly recommend.

23 September 2025
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Reply from Wholesale Sweets

Hello, thank you for your lovely review, we do appreciate this - Take care and have a lovely day :) Thanks Courtney CS.

Rated 5 out of 5 stars

One of the best

Very wide variety of sweets on offer, regular discounts available, excellent confectionery and fast delivery. Best sweet shop I've found.

17 September 2025
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Reply from Wholesale Sweets

Hello, thank you for your lovely review, we do appreciate this - Take care and have a lovely day :) Thanks Courtney CS.

Rated 2 out of 5 stars

Ordered and paid only to find the order…

Ordered and paid only to find the order cancelled almost a week later without notification until I enquired after delivery. Told to order again which I did and paid again, three different assortments, two were cancelled, one delivered again no notification until I enquired about delivery. I was refunded accordingly without issue 🤷‍♂️

17 September 2025
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Reply from Wholesale Sweets

Hello, thank you for your review, and I do apologise for this. I have passed this back to the correct team for them to look into regarding the issues you have faced. Take care, Courtney CS.

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