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Rated 1 out of 5 stars

Filled in the order. Everything shown to be in store. But when got to the end and selected 'Woosh', suddenly half the items were unavailable, and the suggested substitutes were two to three times the... See more

Rated 1 out of 5 stars

Ordered a Tesco whoosh was given the wrong order and was told by delivery driver to return to store! I have no transport and have grandchildren at home how am I supposed to return? What's the point... See more

Rated 5 out of 5 stars

Excellant service the drivers very helpfull & friendly 100 out of 10 thank you x this is for today and every time I’ve used them brilliant thank you

Rated 1 out of 5 stars

Uba delivery services are kind and prompt. The problem is Whoosh management. The prices of choosing items are more expensive than announced in Tesco online application.Why? Most of items as you cha... See more

Company replied

Company details

  1. Computer Accessories Shop
  2. Mobile Phone Accessory Shop
  3. Cleaners

Written by the company

****NOT ASSOCIATED WITH TESCO WHOOSH DELIVERY SERVICE**** Our award-winning screen cleaners are non-toxic, cruelty-free, eco-friendly AND multipurpose! With our wide array of sizes, you can clean any screen, any surface, any time.


Contact info

You should know

2.6

Poor

TrustScore 2.5 out of 5

68 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Nothing in stock.

Nothing in stock.

Offered substitutions cost a ridiculous amount more.

Don’t use!

5 November 2025
Unprompted review
WHOOSH! logo

Reply from WHOOSH!

Hello,
I believe you are referring to Tesco 'Whoosh' delivery service. This is not their trust pilot page as we are a screen cleaner manufacturer. Please change your review to the Tesco Trustpilot page so the correct company can see your review.

Rated 1 out of 5 stars

This shop where I live is a complete…

This shop where I live is a complete con. Several times they have said the product is not available then I order the same thing again straight after and its available, next I've been in the shop and seen several items on the shelves they simply cannot be bothered to get it. They put the highest valued product in my list three times more than the price and take of the cheaper ones. They have took of items and I don't realise untill it arrives. If its value for money they are con artist. I have no issues with the delivery guys. The people in the shop are lazy. I only buy when I'm really desperate and still they keep putting the highest products as if I'm made of money. Cat Litter large ten pounds. Bin liners three pounds, teabags 180 seven pounds , cat pouches 12 seven pounds these are all approx prices. Sometimes they go even higher please someone look into this madness and let it stop. They also cancel my order even though they have taken my money.

2 November 2025
Unprompted review
WHOOSH! logo

Reply from WHOOSH!

Hello,
I believe you are referring to Tesco 'Whoosh' delivery service. This is not their trust pilot page as we are a screen cleaner manufacturer. Please change your review to the Tesco Trustpilot page so the correct company can see your review.

Rated 2 out of 5 stars

Poor delivery times

Poor delivery times, fake times given and changed consistently.

1 November 2025
Unprompted review
WHOOSH! logo

Reply from WHOOSH!

Hello,
I believe you are referring to Tesco 'Whoosh' delivery service. This is not their trust pilot page as we are a screen cleaner manufacturer. Please change your review to the Tesco Trustpilot page so the correct company can see your review.

Rated 5 out of 5 stars

Pretty much great delivery service with Whoosh

I've had many Whoosh deliveries and all within an hour and all items available.On one occasion I was given wrong order,I rang Tesco customer care,they said it was to do with Deliveroo,they wud contact them but unfortunately cud not do anything about the delivery,but I got to keep that delivery and I got a refund for what I had originally ordered,so that was good.
Today a whoosh delivery guy told me they're not allowed to come inside the gate,now I don't think that's true,as others have brought stuff to my door.

27 October 2025
Unprompted review
WHOOSH! logo

Reply from WHOOSH!

Hello,
I believe you are referring to Tesco 'Whoosh' delivery service. This is not their trust pilot page as we are a screen cleaner manufacturer. Please change your review to the Tesco Trustpilot page so the correct company can see your review.

Rated 1 out of 5 stars

I've tried to order numerous time and…

I've tried to order numerous time and gets cancelled. Then I have to wait 5 days for a refund. Absolutely rubbish. Won't ever order again

23 October 2025
Unprompted review
WHOOSH! logo

Reply from WHOOSH!

Hello,
I believe you are referring to Tesco 'Whoosh' delivery service. This is not their trust pilot page as we are a screen cleaner manufacturer. Please change your review to the Tesco Trustpilot page so the correct company can see your review.

Rated 1 out of 5 stars

Appalling service.Someone else's order…

Appalling service.Someone else's order was delivered to our address -apparently Tesco sub contracts the delivery of Whoosh items to Uber.The Uber driver was both hopelessly incompetent and unhelpful.He flatly refused to collect the incorrect order that he had wrongly delivered to our address.Tesco refused to repeat the order and told us to take the food that they had incorrectly delivered to our address to a foodbank.I asked the callcentre operative where he was based. He said that he wasn't "allowed" to reveal that information.Perhaps I had accidentally contacted MI5 rather than Tesco, who knows?

13 October 2025
Unprompted review
WHOOSH! logo

Reply from WHOOSH!

Hello,
I believe you are referring to Tesco 'Whoosh' delivery service. This is not their trust pilot page as we are a screen cleaner manufacturer. Please change your review to the Tesco Trustpilot page so the correct company can see your review.

Rated 1 out of 5 stars

It is not even possible to register…

It is not even possible to register because the phone number imput field is to short... Some devs need to get fired, this is ridiculous

12 October 2025
Unprompted review
WHOOSH! logo

Reply from WHOOSH!

Hello,
I believe you are referring to Tesco 'Whoosh' delivery service. This is not their trust pilot page as we are a screen cleaner manufacturer. Please change your review to the Tesco Trustpilot page so the correct company can see your review.

Rated 3 out of 5 stars

Below Average customer experience

Below average selections. Always a problem trying to make a full Order or obtain full benefits. But quick to charge high delivery costs. Unfortunately I am disabled and have to rely on delivery services

9 September 2025
Unprompted review
WHOOSH! logo

Reply from WHOOSH!

Hello,
I believe you are referring to Tesco 'Whoosh' delivery service. This is not their trust pilot page as we are a screen cleaner manufacturer. Please change your review to the Tesco Trustpilot page so the correct company can see your review.

Rated 1 out of 5 stars

Terrible

use this alot. Purchased items Monday evening 2 hours no sign rung round to find out it was still in the warehouse order was cancelled was offered goodwill gesture voucher £5 5 days later no show.. not happy. Generally been fobbed off

1 September 2025
Unprompted review
WHOOSH! logo

Reply from WHOOSH!

Hello,
I believe you are referring to Tesco 'Whoosh' delivery service. This is not their trust pilot page as we are a screen cleaner manufacturer. Please change your review to the Tesco Trustpilot page so the correct company can see your review.

Rated 1 out of 5 stars

No Zero stars

No Zero stars? Worst product ever. I gave it my best shot on my Samsung large screen. What a smudge and mess. So much time trying this product according to the instructions and just smudges and streaks. Used Windex foaming glass cleaner and shining, streak free in seconds. WHOOSH to the ECO station in it's own special grave yard.

9 August 2025
Unprompted review
WHOOSH! logo

Reply from WHOOSH!

Hello,
Thank you for sharing your experience. If there is streaking, it means too much product was used, the cloth was too damp, or too much pressure was used. If you could please reach out to our customer service team (getclean@whooshinc.com), we can help you further with this issue.

Rated 1 out of 5 stars

I was promised delivery of my Tesco…

I was promised delivery of my Tesco Whoosh order by 6:00pm. It is now 7:00pm, and I have neither received the order nor had any updates, messages, or information regarding the delay. When I contacted Tesco customer service, I was told it was with a third-party delivery provider and that nothing could be done, despite the order being clearly late.

This is extremely disappointing and, frankly, one of the poorest examples of customer service I have experienced. I would appreciate urgent clarification on the status of my order and an explanation as to why no communication was provided regarding the delay.

1 August 2025
Unprompted review
WHOOSH! logo

Reply from WHOOSH!

Hello,
I believe you are referring to Tesco 'Whoosh' delivery service. This is not their trust pilot page as we are a screen cleaner manufacturer. Please change your review to the Tesco Trustpilot page so the correct company can see your review.

Rated 1 out of 5 stars

I got fed up with having to constantly…

I got fed up with having to constantly check delivery bag contents for signs of outer packaging being crushed and squashed. In addition have had products with very short 'use by' and 'best before' dates on a regular basis. In balance, when ringing Tesco about this they do refund - but that is not the point! Whoosh is a great idea, but in reality, very, very poor.

21 July 2025
Unprompted review
WHOOSH! logo

Reply from WHOOSH!

Hello,
I believe you are referring to Tesco 'Whoosh' delivery service. This is not their trust pilot page as we are a screen cleaner manufacturer. Please change your review to the Tesco Trustpilot page so the correct company can see your review.

Rated 5 out of 5 stars

Greetings from Montreal

Greetings from Montreal, Canada. I’m very happy with the Whoosh! line of cleaning/sanitizing line of products. Working healthcare, I use the SCREEN SHINE PRO REFILLABLE on a daily basis to clean and sanitize my computer keyboard, mouse, and mobile phones. I really like the 500ML REFILL CARTRIDGES-4 PACK . They are environmentally friendly since I can reuse the SCREEN SHINE PRO REFILLABLE bottle over and over again.

I also use this product at home on my flatscreen tv and other electronic products.

Thank you.

12 September 2024
Unprompted review
Rated 5 out of 5 stars

WHOOSH RULES!!!

WHOOSH is the best - I use them for my glasses, phones, and monitors. I LITERALLY never leave home without one. My wife jokes about hope we have a WHOOSH in all of our rooms and even a couple in our car. They make great gifts too - I've given to many friends, family, and colleagues over the year and they are all converts :)))

17 September 2024
Unprompted review

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