ordered an item on 1st July. The said item was in stock at the time of order. Expected the item t be shipped out within 1-2 days (my mistake). Later on read that "in stock" items will be delivered w... See more
Company replied
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Review summary
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I used WiAutomation several times in the past. I purchased Siemens part at very competitive pricing. Everything in the purchase and shipping process is working very well. I would always buy Siemens... See more
Great pricing and stock availability - takes a little longer to arrive than others because of european shipping but the price is worth the wait
Company replied
Update: got a call from the company, they explained they have to ship between warehouses and shipping outside of EU takes longer etc. I still feel it's disingenuous and a note at che... See more
Company replied
Company details
Written by the company
WiAutomation is your ultimate gateway to a comprehensive range of industrial automation components, offering solutions that cater to a wide spectrum of automation needs. As a trusted worldwide reseller in the field of industrial automation, we provide an extensive selection of high-quality parts from leading brands like Siemens, Schneider, ABB, Omron, Phoenix, Yaskawa, Mitsubishi, Sick, Festo, Eaton and others. Whether you are looking for new, reconditioned, or even hard-to-find and obsolete automation parts, our platform, www.wiautomation.com, ensures easy and convenient access to everything you need to keep your industrial systems running efficiently. We pride ourselves on delivering exceptional customer service with dedicated support, competitive pricing, a 6/12 months warranty, simple return processes and exclusive discounts for our valued clients. At WiAutomation, we understand the importance of reliable automation solutions in maintaining seamless industrial operations. Whether you are upgrading, maintaining, or repairing, trust WiAutomation to provide the best automation parts for your project, ensuring smooth functionality and continuous productivity in the industrial automation landscape.
Quick Solutions and 6/12 months Warranty
Quick Solutions and 6/12 months Warranty
Quick Solutions and 6/12 months Warranty
Contact info
Via Filomarino III traversa n.13, 80070, Monte di Procida, Italy
- +0287189814
- info@wiautomation.com
- wiautomation.com
3.8
Great
985 reviews
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Thank you very much
4 December 2024
May use AI-assist with repliesRead more
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We had finished the payment from 15…
We had finished the payment from 15 November until now we have not received the goods. Code : OTD4MRCGL1Z. Why delivery time very long time.
28 November 2024
Unprompted review
Reply from WiAutomation
Dear customer,
We regret hearing your concerns, but we would like to specify that there is no delay in processing your order.
As communicated via email and based on all the updates provided promptly, we confirm again that the timeline for your order is 10-15 working days, as approved by you during the quotation phase.
These 10-15 working days will conclude next week as initially outlined, since you placed the order on 15th of November.
We kindly ask you to review the quotation received and check the details and proceed with your approval
We will contact you soon to discuss your comments and make sure that we respond to your needs as best we can.
Thank you for your understanding.
Best regards,
Sasha
I placed an order a number of days ago
I placed an order a number of days ago, and WI still can't give me a delivery date nor a tracking number.
It is very difficult to try to explain to a customer that they have placed an order with us, but we can't give them a delivery date...
13 November 2024
Reply from WiAutomation
Dear John,
we are really sorry to learn of your dissatisfaction through your last review, we always do our best to satisfy our customers' requests.
Regarding your last two orders, particularly the one you mentioned in your comment (placed on November 6th), we would like to clarify that it was shipped just 2 working days after the purchase. This is fully in line with the standard processing times outlined in our company policy.
We also considered that your comment might refer to your most recent order, placed on November 19th.
This order was correctly processed according to the timeline provided during the offer stage, which you approved and agreed to—5 to 7 working days from payment.
As previously confirmed by one of our after-sales representatives who was in contact with you in recent days, the shipping times remain as indicated.
At this stage, there is no tracking information available yet, as it will only be generated once the shipment will take place from our main warehouse in Italy.
However, I can assure you that everything is proceeding as planned for your order and that our team has been always available to clarify all your doubts and requests promptly.
We are always at your service.
Best regards,
Martina
Requested expedite and took over a week…
Requested expedite and took over a week to arrive
12 November 2024
Reply from WiAutomation
Dear Karen,
We regret hearing your concerns, but we kindly disagree with the statements made.
As an Italian company managing various warehouses across Europe and the United States, our shipping times for stocked items typically range from 1 to 10 working days.
As per our Terms and Condition:
https://us.wiautomation.com/terms-and-conditions
"The approximate delivery time for goods in "In Stock" status is usually 1 to 10 business days."
For this reason, the lead time for preparing orders can vary between 1 and 10 working days and that goods are absolutely not sourced elsewhere as we have a very large stock.
In your case, the order was placed in our system on 04/11 and shipped via DHL on 06/11, the second working day. Delivery was completed on 11/11, as shipments from Italy to your country typically take 2-3 working days.
This timeline aligns with our standard procedure as outlined in our terms and conditions.
These terms and conditions, which act as a contractual agreement, were available to review and accepted by our customers at the time of purchase.
We will contact you soon to discuss your comments and make sure that we respond to your needs as best we can.
Thank you for your understanding.
Best regards,
Martina
Top Notch
Good price and quick delivery. Customer support via live chat was top notch.
1 November 2024
The slowest delivery company of all…
The slowest delivery company of all e-trade companies I ever bought from.
Takes your order then order themselves from China and wait til they get the goods and thereafter send it to you.
Better and cheaper to order directly from china yourself. Very unprofessional Italian company
30 October 2024
Unprompted review
Reply from WiAutomation
Dear Peter,
We regret hearing your concerns, but we kindly disagree with the statements made.
As an Italian company managing various warehouses across Europe and the United States, our shipping times for stocked items typically range from 1 to 10 working days.
As per our Terms and Condition:
https://us.wiautomation.com/terms-and-conditions
"The approximate delivery time for goods in "In Stock" status is usually 1 to 10 business days."
For this reason, the lead time for preparing orders can vary between 1 and 10 working days and that goods are absolutely not sourced elsewhere as we have a very large stock.
In your case, the order was placed in our system on 15/10 and shipped via DHL on 29/10, which was the 10th working day.
This timeline aligns with our standard procedure as outlined in our terms and conditions.
These terms and conditions, which act as a contractual agreement, were available to review and accepted by our customers at the time of purchase.
We will contact you soon to discuss your comments and make sure that we respond to your needs as best we can.
Thank you for your understanding.
Best regards,
Martina
Order was correct and quick shipping to…
Order was correct and quick shipping to the United States.
31 October 2024
Ordered on a Friday evening and arrived…
Ordered on a Friday evening and arrived on Friday
I’m In Australia
Absolutely awesome will definitely use again and highly recommended
26 October 2024
Excellent Service!
24 October 2024
Exactly what we need on very attractive price!
We ordered a sensor at very competitive price. We received exactly what we expected. The only minor issue was a little delay. I would rate 5 stars next time if the ordered item will arrive quicker. Anyway, it was a very positive experience for our first order.
Thank you WiAutomation and good luck!
3 October 2024
Experience was made great by price and…
Experience was made great by price and efficiency
and customer service was very helpful
16 September 2024
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