Great service! The price was good, trampoline installation ridiculously quick, communication of what was happening good too. Point to note is you can't choose a date/time slot for delivery when acc... See more
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Review summary
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Great website and all the accessories in stock for my nephews birthday present. Delivered next working day as promised by the company’s delivery company. Regards the product a BERG Biky balance... See more
Purchased a balance bicycle for our Grandson’s Birthday. Excellent service from start to finish, delivered safely and on time. Bicycle is well made and well received by our Grandson . We would not... See more
Climbing frame is great - we chose to pay the extra to have it put up for us - worth every penny. The guys that came knew exactly what they were doing, advised us on options and talked us through ever... See more
Company details
- #5 of 109 best companies in Toy shop
- #4 of 70 best companies in Childrens Toy Store
Written by the company
Wicken Toys was established in 1992, we now have the largest outdoor dispaly site of childrens outdoor play equipment in the UK! Please come along and let your children try before you buy. We stock metal and wooden climbing frames, swings, slides, trampolines, go karts, pools and many more fun outdoor games.
Wicken Toys Ltd Details
Written by the company
- Great Customer Service
- Call us free on 0800 587 1066 We answer the phones: 8am - 6pm Mon - Fri 10am - 5pm Weekends
- Biggest Display in the UK!
- There is no where else in the UK that has more climbing frames, trampolines or swing sets on display, we have the biggest display of outdoor play equipment in the UK! Whether you are looking at a trike or an expensive climbing frame, you can get an idea from looking at a picture on a web site but you can not beat actually seeing it and even giving it a shake to see how sturdy it is. We leave you alone while you look and try the different items but we are available if you do have any questions or would like any help but we will not chase you around while you are looking.
- Free Delivery over £120.00
- All orders over £120.00 FREE delivery. All orders up to and including £120.00 delivery charge £4.95.
Contact info
Whittlebury Road, MK19 6BJ, Milton Keynes, United Kingdom
- 01908 571233
- sales@wickentoys.co.uk
- wickentoys.co.uk
Visit Our Display Site
4.9
Excellent
7k reviews
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Replied to 75% of negative reviews
Typically replies within 24 hours
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Wicken Toys...highly recommended!
We have ordered from Wicken Toys several times now and each time it has been fantastically smooth from start to finish. Great quality items at a good price, and perfect, prompt, delivery. Very pleased once again and will not hesitate to purchase from Wicken Toys again in the future. Would highly recommend!
17 November 2025
Excellent service
A very easy ordering service with next day delivery and we were kept well informed with delivery times.
20 October 2025
Excellent service
Excellent service. Our new trampoline is a very welcome replacement for the previous one which had been bounced on constantly for the past ten+ years.
3 November 2025
Excellent knowledge and advice
Excellent knowledge and advice. Speedy delivery . Would 100% recommend.
27 October 2025
Packaged very well and arrived on time.
19 October 2025
great product and service
Product was in stock, price was reasonable, delivery was on time and the driver was polite and helpful
1 October 2025
Highly recommended!
Headlines: Great service, great product, would highly recommend both!
We needed a new climbing frame/swing set as our children had outgrown the one we already had. We realised that anything picked up off the high street wouldn't be big enough so we needed to look further afield.
After much research we decided to go with the Berg Playbase Extra Large Active Set. At the time of writing this was nearly £2,000 so it represented a significant investment. My fear with something like this is: what if there's a problem with it? Because of this I researched both Berg (the manufacturer). and Wicken Toys (the retailer) in detail. One thing that stood out for Wicken Toys is that they use their own delivery staff. This was really important to me as, given the price, I wanted as little exposure as possible to the potential for damaged, delayed or missing packages.
Wicken Toys aren't a chain and are based in Milton Keynes. Given that we're in Yorkshire we expected to wait for delivery.
We placed the order around noon on a Tuesday. Two hours later we got a call asking if they could deliver the following day.
By noon the following day Wicken Toys' delivery van was outside the house unloading two very-well packaged and undamaged boxes. The delivery driver would have - if we'd paid for the option - installed the climbing frame and he very helpfully offered construction advice before he left.
One thing that always concerns me about high-value, self-build purchases, is that a single missing screw could derail the entire construction. As I'm sure anyone with children will know, sometimes the only thing worse than not having a new climbing frame is having a climbing frame in boxes on the patio. We didn't have any missing parts but Berg also don't include any spares (screws, washers etc) in the box. The delivery driver, however, assured me that if there were any issues, all we had to do was call the store and they'd take the missing part from their stock and send it up to us which was all I needed to hear to relax.
Both people I spoke to at Wicken Toys were attentive and polite and, though not needed, I am confident that they would have been able to resolve any issues had they arisen.
The Playbase itself is amazing - it's clearly a premium product that is built to last. Construction does take time and part of me does wish I'd paid for the installation option but it's up now, our children love it, and it is really, really sturdy. It's been up for a month now and it remains absolutely faultless - we are really pleased with this purchase and it's an amazing addition to the garden!
23 September 2025
Good all round
The product is great, the price was good, the website easy to navigate, and delivery was swift.
What more could you ask for?
5 September 2025
Good communication re delivery and all…
Good communication re delivery and all on time as promised
7 September 2025
Exactly as ordered - Good Fun...!
The kart we ordered arrived exactly when it was supposed to and was well-packaged and complete with all parts. It was straightforward to assemble and our 4 year old grandson loves driving it around the garden.
20 August 2025
Brilliant climbing frame and slide for…
Brilliant climbing frame and slide for daughter (4). Being able to see all the products was also great. Delivery was also fast and smooth.
18 August 2025
Excellent customer and build service!
18 August 2025
Self Assembly instructions misleading
I ordered the Plum Wooden Monkey Bars with metal rungs for my grandaughter. The delivery service was good and the wooden structure does seem robust. However the assembly (no e) was certainly not 'easy' and it took us far longer than '2-3 hours' and required tools we did not own.
Eventually having got it up it was not straight!
I phoned for advice and was basically told I should have paid the extra £200 to have it put up for me!
Maybeyou should be more honest and helpful in your descriptions.
1 August 2025
Reply from Wicken Toys Ltd
Hello I am pleased to see that you thought our delivery and service was good but disappointed we only received a 2 star review due to what I think are your DIY skills… sorry! We hope that your grandchild enjoys the monkey ladder and that you have been able to make the adjustments that we suggested.
I called Angela before posting this reply and discussed the point that I felt it looked really bad / misleading that they had put:
“I phoned for advice and was basically told I should have paid the extra £200 to have it put up for me!”
I talked it through with Angela and she did say that they had to go online to get the £200 installation cost and that it was third hand from her son but it must have been how he felt at the time and that I should just post my reply.
Angela called us on Wednesday 27th to advise us that the monkey bars that they installed themselves were not looking right and looked twisted. She was unhappy with how long it took her and her daughter in-law to install it. Angela also pointed out that she had to go and purchase tools to install it as they did own them. We asked Angela to send us pictures / video so that we could see what they were referring to. Angela said she would send us a video as that would show it best. It is the manufacturer that advises how long it takes to build the items and we had not had similar reports from other customers.
We received the video on Thursday 28th at 11:28am. We reviewed the video and thought we could see where the problems were with regard to the way they had been installed. We called Angela back but did not get through so we followed up with an emailing (14:45) asking for a call back as it would be easier to go over the issues.
Angela’s son called us back and I went through the issues with the installation with him. At no point did I say they should have paid £200 to have them installed. In order to get her son to understand that I knew what I was talking about with regard to installing the monkey ladder, I explained that I had built lots of them as lots of customers pay for installation.
Despite this negative experience, we will always try to help customers when they have issues.
Chris
Present
Very good customer service , very helpful , received a call prior to delivery, arrived at time stated, good quality garden toy, easy to assemble, fuss free purchase, will definitely use this company again
5 August 2025
Ridiculously early collection, woke my whole house up including baby
Ordered a bike for my son’s birthday. It was not in stock, after waiting a while I called them and they said I could switch colors and receive it in time for my son’s birthday. I did this and it arrived a couple of days later but there was a part missing. It was my son’s birthday the next day so we had to go out and buy another bike.
Wicken toys said they could collect the faulty bike, they arranged the following Monday. They said they could collect at 7am and I said no please not that early. I have a baby and need to sleep in as I’m up half the night. They still came at 7am, our doorbell is extremely loud and they woke the whole house up. I feel like crying. I would have rather not had the faulty bike refunded and have my sleep. I will never use this company again.
Edit
I did not receive an apology when I called regarding the missing piece. I was just told they could replace the missing piece or refund it. But it was my son’s birthday the next day, hence why I needed to go out and buy one and return it. The whole point was to have the bike for my son’s birthday. Thankfully we realised in time it had not been packaged properly.
A 7am delivery should be confirmed and agreed. I’ve never known any other company knock on people’s doors at this time. When you have a newborn baby it’s really the last thing you need. It has been completely unnecessary stress. Thankfully I bought a bike from Halfords hassle
free and my son was very happy.
18 August 2025
Unprompted review
Reply from Wicken Toys Ltd
We are sorry that Aimee feels upset and tired. I am pleased with how we tried to help speed up the delivery for Aimee it was bad luck that the bike was packed, by the manufacturer, with a piece missing.
This purchase was made through www.berg.co.uk not through www.wickentoys.co.uk. BERG are based in Holland and have a 12 working day lead time, this is because BERG ship the order to wickentoys and we then deliver the order on their behalf. If the order was placed on www.wickentoys.co.uk the delivery would have been next day.
Aimee placed the order at 20:11 on 4th August so taking into account when the order was placed and that it is 12 'working days' the delivery date was up to Thursday 21st August. Delivery information is on BERG’s website.
Aimee called us on 11 August at 10:46 chasing the delivery and we explained that delivery is up to 12 working days, Aimee had missed this on BERG's website when she ordered it. We explained that if we had the item in our own stock we could have sent it earlier but as we were out of stock we could not send one in time for her son’s birthday on Friday 15th. Aimee had ordered a Blue version of the balance bike so while we did not have one of these in our own stock we did have the green version. So we gave Aimee a couple of choices 1. We could cancel the order for the blue version and BERG would refund her or 2. We could change the order to the green which we could then send out on a next day delivery (we would then add the blue one into our own stock once it arrived from Holland). Aimee wanted to think about it and call us back. We received a call back at 10:53 and Aimee asked us to swap it to the green version.
The item was despatched the next day on a next day service and was delivered at 09:07 on Wednesday 13th. Aimee called us on Thursday at 15:01 advising that there was a piece missing from the box. We apologised and advised that we could send the missing part to her but we needed some details from the box or bike to do so. Aimee explained that due to the stress caused by the delivery she would prefer having us collect it and to receive a full refund.
We called Aimee on Friday 15th at 15:12 and left a voicemail explaining that we could collect the bike on Monday 18th and asked her to call us back so that we could make arrangements to collect it. Aimee emailed us back at 16:35 advising that she could not call us, due to it being her son’s birthday, but that Monday is ok to collect. We emailed back to advise that we would be with her around 7am. Aimee emailed us back on Saturday at 17:56 asking if the collection could be closer to 8am. Unfortunately, the office was closed when the email was received on Saturday, we closed at 16:00, so our office staff did not see it until Monday morning by which time our driver had already called at Aimee house. Aimee emailed us at 07:04 advising how upset she was as she was asleep when our driver knocked. We emailed back at 07:46 when the office staff arrived…
“I am sorry that we woke you up. Unfortunately, we did not receive your email on Saturday until 17:56 but we closed at 16:00 so we did not see your email until this morning. The driver left at 6am, this is the time they always leave, before the office staff arrived at 7am so we were unable to let the driver know of your request. If we had received your request before then we would have added you to later time.”
I hope this helps explain how things worked out and it reinforces why we like to call and speak to customers to book in our deliveries / collections.
Chris
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