Wickerdarling Reviews 6

I really wanted to love this company, because I’ve been supporting small companies my whole life and I have an art degree so I am always seeking uniquely-made items. I have a huge novelty bag collection, mostly Kate Spade, so I have been watching this company for years and have bought a couple bags whenever I happened to be lucky enough to catch the smaller versions, but the customer service of this company is so inexcusably mean-spirited for no reason, it has taken a lot of the joy out of even the bags I already own. They don’t seem to understand their preorder system hinges on people who either don’t get a lot of emails, or have no lives and thus nothing better to do than watch their email like a hawk every second - not to mention the strong possibility of something going to spam despite having their email in your address book because there are so many “invoice scams” these days. No matter how badly you want the preorder or how much frivolous spending money you have to spend on stuff like this, it is INCREDIBLY easy to miss the crucial payment email because they don’t seem to understand the basic principles of User Experience. Missing out on the bag is bad enough, but then getting automatically removed from their email system punitively - as if you did it on purpose (or as if their system is at all easy to follow - it’s not) is just peak mean girls. I even politely emailed them to explain what had happened and acknowledged I was going to miss out but asked they not punish me. No response, and I stopped getting their emails. I have never seen a small company behave so rudely before in my life. If you’re going to have a harsh policy, it should be incredibly easy to order a bag. Ultimately, these folks do not deserve to be in business because they are unkind.

Amazing bags, they're such show stoppers. I have six different designs from them now.
Worldwide postage is included and they are very clear about which bags are available to ship immediately and which are pre-orders.
Great customer service when I had to change the shipping address after I'd ordered due to a move.

These bags are completely impractical and spiky. They don't hang right on the shoulder (only come with one thin bag strap) and they poke into you. The company also publicly shamed me on social media (Instagram) for asking for a refund.

Ordered a bag in mid November for my granddaughters Christmas present it finally arrived 2nd week in January with £70 duties to pay .
I emailed many times only to be told they was tracking it and waiting upon an answer .
After Christmas I asked for a refund and was told I never took out there insurance so wasn’t entitled to a refund.
Terrible customer service shame on you

Received my Flamingo bag. It is perfect in every way. Well made, definitely unique and it came well packaged.

Not a criticism, maybe me not thinking things through, I was hit with a fairly hefty customs charge (I’m in the UK). Totally worth it though!

Wicker Darling is one of those small businesses that you instantly fall in love with. I ordered the Llandry Llama bag and I am so in love with it! Her care and attention to any request I had was amazing. Will be a long term customer that’s for sure!