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2.9
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I emailed Widex for some technical information and received a reply that said consult an audiologist. To date audiologists have given me information that I have found to be incorrect. It appears that Widex are selling hearing aids and they have no knowledge of what they are selling. I suspect they buy from China and sell what they have obtained.
I've bough my hearing aids in Miami but i live in Caracas Venezuela, I asked before buying if there were technical service in my city and they said yes. So I bought them with a 3 year global combo repair & L&D warranty ( listed as 3YCOMBORLD in my invoice) valid until 7/20/27
The P-receiver PR3R V2 stopped working. I communicated with widex authorised agent in Caracas (Aural centros auditivos) and they refused to honour the service covered in my 3YCOMBORLD package, they said i would have to pay 84.32 USD for technical revision in order to check if there were a factory defects covered by warranty or buy a new one for 260 USD (as i could change it myself).
I wrote to widex global and finally they gave me a receiver replacement but refused to honour the service package. They told me I would have to pay any technical check, maintenance, or so in Venezuela. They said the "global" package is only valid in the USA. This is not what they told me at the moment of purchase, when i clearly stated i live in Caracas and needed to have the service covered there.
In Caracas the customer service was awful, they took long time to respond after asking twice by WhatsApp, they didn't answer clearly my question regarding the receiver but tried to make me pay an appointment for audiology, sell me preventive technical service (despite I had warranty). I feel like someone is trying to rip me off. They even refused to connect the new receiver to my hearing aid (fortunately is made so the user can do so) and gave it to me in a box ,after more than 20 minutes waiting time. I'm 92 years old, I believe deserve some respect.
Honestly, I wasn’t expecting anything amazing — just needed a simple, working service. But Qwidex turned out to be way above expectations: fast signup, clear platform, and real support. You can tell the company values its customers.
Qwidex runs like a well-oiled machine. Everything works the first time. Opening an investment package took less than an hour, and support replied almost instantly. Very satisfied!
A couple of clicks — and everything’s done. No bureaucracy, no lengthy instructions. Super smooth experience.
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