Wifi Hire Reviews 

303
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that devices arrive promptly, work wonderfully well, and are incredibly easy to set up right out of the box. People also highlight the immense helpfulness of the temporary WiFi service during house moves, making it simple to get online immediately when needed. However, some customers also noted issues with delivery delays, and a few mentioned that connection speeds occasionally fell short of expectations. A few customers also felt that returning the equipment or handling deposit refunds was occasionally frustrating or less than straightforward.

What people talk about most

Service

Clients share positive opinions on service, noting that it provides a quick and reliable temporary solution... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting prompt and efficient... See more

Website

Customers consistently note positive experiences with website, describing the ordering process as quick and... See more

Product

People report ambiguous experiences with product, reflecting a split opinion among users. While many... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting seamless setups and quick delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good communication every step of the way. We had the temporary WiFi for 2 weeks which was a great help due to working from home, though there were times where it dropped and had to restart the comput... See more

Company replied

Rated 4 out of 5 stars

Did not work for me, returned for a refund but still got charged over £10 for admin and postage charges. Thought that was very unprofessional given that their service did not work for me at all. *Upd... See more

Company replied

Rated 5 out of 5 stars

Can't fault anything, good communication before ordering, arrived a day early. Was using for a week on a caravan holiday in wales, they checked the signal before ordering to make sure it was suitable.... See more

Rated 5 out of 5 stars

Brilliant service the WiFi worked perfectly. Brilliant communication when I emailed asking questions staff very friendly they answer quickly. I’d definitely recommend them if you need temporary WiFi.... See more


Company details

  1. #44 of 48 best companies in Internet provider

Written by the company

Hire Temporary Wifi internet device to get short-Term internet in the United Kingdom. Wifi Hire provides you with wifi internet device rental for home and business.


Contact info

4.2

Great

TrustScore 4 out of 5

303 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(303)

131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wifihire’s home hub got me back online in quick time

I had an internet service outage at home and needed to avail of WiFi hire’s services in May 2026. The service was super reliable and easy. The Hub arrived the next day, had a very decent wifi connection (over mobile networks - they use the major telecoms provider networks) with speeds adequate for voice and video calls. What was even better was that I was able to simply connect my existing (own) wifi router to the hub via a ethernet cable and all devices in the house could continue to use my own router’s wifi network instead of having to be configured to connect to the wifihire hub’s network saving me a lot of time. In a connected world where we depend so much on the internet in our daily lives, I found wifihire to be a truly valuable (and must add - rare service in the Uk) service that solves the need of fast enough internet service for a temporary period at a very reasonable price. The return label allowed for free return postage and the deposit (taken at the time of the order) was refunded back to me in quick time when they received the device back.

Keep up the great service and value proposition. I’ll definitely be using this again if the need ever arises.

30 May 2026
Unprompted review
Rated 1 out of 5 stars

Absolute cowboys

Absolute cowboys. Stay well clear. Admitted they were wrong and then still tried to argue with me when my device didn't arrive.

29 May 2026
Unprompted review
Wifi Hire logo

Reply from Wifi Hire

Hello James.
Thank you for taking the time to give us your feedback. We apologise for any inconvenience experienced.

I have investigated this, and I can see from the customer service inbox that you initially contacted us to ask whether your Wi-Fi device should be sent to your old or new address due to your upcoming move. Our team member advised you to have it shipped to your new address.

I can also see from the customer service inbox that when the order was subsequently placed with a hire start date of 29th May, you entered your old address instead of the new address (which the customer service team had recommended you use given you were not going to be at the old address by the time the device gets delivered). Hence the device was dispatched to the delivery address you had provided in your order.

You then contacted us to inform us that you had not received the device, and I can see that the customer service team replied, informing you about the tracking page showing Royal mail attempted to deliver the device on your start of hire date, but couldn't because the recipient was no longer at the address.

To help resolve the situation quickly, our team offered to send a replacement device to your current address, but we understand you chose to decline this option.


We apologise for any inconvenience experienced.

Kind regards
Wifi Hire

Rated 1 out of 5 stars

This company is a complete liar and…

This company is a complete liar and fake i ordered a router for my house as my wifi was down and it was advertised as being able to support lots of devices I have only a pc connected to it and it has 1mbps and 100ms delay so false advertising would not recommend and will not be buying again

21 May 2026
Unprompted review
Wifi Hire logo

Reply from Wifi Hire

Thank you for taking the time to give us your feedback. We apologise for any inconvenience experienced.

I have investigated this, and I can see from the customer service inbox that we didn't receive any message from you during your ongoing hire period regarding experiencing slow speeds.

In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely. We then check to see if an alternative network (which isn't experiencing a telecom mast issue at that local area) is available.

I can see this is an ongoing hire. Given that Trustpilot wouldn't be an ideal place to provide customer service support, I would recommend you send an email to the customer service via your hire confirmation email so that they can be in the best position to support you.

We apologise for any inconvenience experienced.

Kind regards
Wifi Hire

Rated 5 out of 5 stars

Process was quick and simple

Process was quick and simple. Router arrived the next day and was easyvto set up. Return slip was provided to make it easy to return at end of hire period.

7 May 2026
Rated 5 out of 5 stars

We opened a new business and due to a…

We opened a new business and due to a last minute admin error, our internet was not going to be installed in time for opening. We ordered from wifi hire very late in the day and literally crossed our figures that it would arrive in time, especially as it was bank holiday weekend. The unit actually arrived earlier than we could have imagined and was set up and running in less than 5 minutes. It worked perfectly for our needs, till operation, credit cards and music supply. We returned the unit after use, which again was very easy. Our deposit was returned promptly to our bank account. Excellent service .. exceeded all expectations.. thank you

30 April 2026
Rated 5 out of 5 stars

What a great idea

What a great idea, in making a stressful move, a little bit easier with wifi waiting for you. Great, easy and stress free option - I would highly recommend.

17 April 2026
Unprompted review
Rated 4 out of 5 stars

Good service would use again.

A few issues with poor responses to some initial pre purchase questions but once purchased the WiFi device provided good enough signal for TV streaming and general internet use. £50 deposit was refunded promptly upon return. Filled a gap in broadband service when moving home. I would use again.

23 April 2026
Rated 5 out of 5 stars

A live-saver while waiting for broadband installation

I recently moved into a new-build home to learn it would take two weeks to be connected to broadband. The house gets terrible (one or two bar) 4G signal so home-working was impossible. Wifi Hire delivered a device via next day delivery that provided a very usable 20 Mbps good enough for video conferences and Netflix. The product return process was simple and the deposit refunded promptly. Excellent service all round.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Quick turn around

Quick turn around. From order to delivery.
Fast and reliable internet connection.
Made simple and easy to return label delivered together with the WIFI unit.
Well managed and will be using again if there will be the need

15 April 2026
Rated 5 out of 5 stars

Worked first time!

I moved house and the router i received gave me an immediate link to work and all my other devices until my fibre to property went live. From order to deposit refund the whole process just worked. I would recommend without hesitation.

23 April 2026
Unprompted review

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