I had a really great experience with eddie. I was almost not certain that the prob will be resolved but when we talked on the phone, he showed me what to do to resolve the issue on my computer. Eddie... See more
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See what reviewers are saying
I had an issue with changing my password so I called and Mya answered. She solved my issue so quickly. She is very professional and so helpful. She took her time to walk me through the steps and... See more
Company replied
Atrocious. Constantly a maximum of 5 Mbit/s speed on speedtest.net independant of number of people using or download size. Every hotel wifi is faster and where Wifirst is installed people actually mig... See more
Company replied
Ophelie M was very prompt and knowledgeable, very quick solution to allow me to connect to the network on a very secure work laptop.
Company replied
Company details
Written by the company
Créé en 2002, Wifirst est le leader français du WiFi as a service pour les professionnels. Wifirst a structuré son activité autour de deux grandes familles de clients : le marché Hospitality & Résidences (les Crous, AccorHotels, Club Med...) et le marché Retail & Business (La Poste, MAIF, Intermarché...). Wifirst se place dans une démarche d'innovation continue pour offrir un réseau capable d’absorber la hausse spectaculaire des usages internet, proposer des services à forte valeur ajoutée et faire du WiFi le socle technique de la transformation digitale de ses clients. Pour plus d’information : www.wifirst.com
Contact info
26 rue de Berri, 75008, PARIS, France
- 01 70 70 46 26
- https://www.wifirst.com/contact
- wifirst.com
4.0
Great
424 reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Eddie is the best person for technical support
I had a really great experience with eddie. I was almost not certain that the prob will be resolved but when we talked on the phone, he showed me what to do to resolve the issue on my computer. Eddie is the best
15 April 2026
Unprompted review
Reply from Wifirst
Hi Saida,
Thank you so much for this amazing 5-star review ⭐️⭐️⭐️⭐️⭐️
At Wifirst, we know that technical issues can be frustrating, and we take pride in having experts like Eddy 🦸♂️ who can guide you step-by-step to a solution.
Enjoy your connection! 🚀
Reply from Wifirst
Hello Migi!
Many thanks for your 5-star review ⭐️⭐️⭐️⭐️⭐️
We are thrilled to hear you had such a great experience with our team. We will definitely pass your kind words along to the Wifirst agent who assisted you 🦸♀️
See you soon on our network 🛜
Very helpful
21 March 2026
Unprompted review
Reply from Wifirst
Hello Haddad,
Thanks for your feedback! 🤩
The Wifirst team is always happy to help our users enjoy their connection.
Have a great day! ☀️
Password Reset
I had an issue with changing my password so I called and Mya answered.
She solved my issue so quickly.
She is very professional and so helpful.
She took her time to walk me through the steps and I have been able to connect successfully.
Thank you once again Mya!
You are great!
16 February 2026
Unprompted review
Reply from Wifirst
Hi Bridget,
Thank you so much for taking the time to share your experience 🫶
We are thrilled to hear that our super Mya 🦸♀️ was able to resolve your issue so quickly and get you back online.
We’ll be sure to pass your kind words along to her!
Thanks for choosing us.
Bad and slow technical support, not able to fix the issue
My internet connection drops out frequently (several disconnections everyday). After more than 2 months and many calls to support team, I have been told that I am not right and the connection is good. They do not even bother themselves to come and to test it. I have provided many test results. I have verified the issue on multiple devices. They did some changes without finding the issue, hoping it fixes the issue but didn’t work. Every time I call them, it takes easily 1 week to receive an answer (typically they say either there is no problem, or we did some changes, test now).
Moreover, many people in the building have been experiencing this issue. In last call, they told me that I am the only one reporting this issue among the neighbors, so it means I am not right and they are not going to fix it.
15 January 2026
Unprompted review
Reply from Wifirst
Hello,
We are sorry to hear about your experience. 😔
We would like to investigate your technical issues and the handling of your previous calls; however, we cannot find any customer record under your current display name.
To help us diagnose and resolve this performance issue, we need to gather more specific details about your connection.
👉 We have sent you a request for further information via Trustpilot.
Your feedback is essential, as it will also help us identify any potential collective issues and ensure a better service for all residents in your building.
🆕 Sadly, as we haven't heard back from you, we aren't able to provide more specific details at this stage. But we're still here to help! Our team is available 24/7 via email ✉️, chat 💬, or phone 📞: wifirst.com/contact
We are committed to finding a resolution for you as quickly as possible.
Unethical organisation with zero customer service
They don't work . They just log tickets and no one works on ground and then close tickets on their own. They claim they have good internet speed in CROUS which is total false. I mean the government is anyways least bothered to do an audit for the same so they are having a gala time unethically extracting money from the government meanwhile students struggle in their residence for basic internet speed in 2025. They flagged the review so I rephrased for better context. Cannot get more low.
10 December 2025
Unprompted review
Reply from Wifirst
Hello Kartik,
We are truly sorry to hear about your frustration regarding the internet service in your residence 😔
Providing a reliable, high-quality connection to every student is our top priority, and we take your feedback very seriously.
Please be assured that our speeds and services are strictly monitored and regularly audited to ensure they meet our partners' standards. However, it is clear that your experience has not reflected this, and we want to fix it.
Our team will reach out to you shortly via your registered contact details to provide a personalized solution. (If your contact info has changed, please contact us: https://wifirst.com/contact ).
We are fully committed to regaining your trust.
Quick response and appropriate solution
Ophelie M was very prompt and knowledgeable, very quick solution to allow me to connect to the network on a very secure work laptop.
13 December 2025
Unprompted review
Reply from Wifirst
Hello 👋
Thank you so much for taking the time to share your positive experience!
We truly appreciate you highlighting the efforts of our wonderful advisor 🦸♀️
Your review serves as a great motivator for the entire team.
Have a nice day ☀️
Slowest connection
Atrocious. Constantly a maximum of 5 Mbit/s speed on speedtest.net independant of number of people using or download size. Every hotel wifi is faster and where Wifirst is installed people actually might need it for their studies or because they have no other options. (For some reason UPLOAD speeds are always far greater than anyone actually would ever need, like 55 Mbit/s). Unusable.
30 September 2025
Unprompted review
Reply from Wifirst
Hello,
We apologize that the quality of service is negatively impacting your studies and livelihood. 😔
To help us diagnose and resolve this performance issue for you, we need to gather more specific details about your connection.
We have sent you a request for further information via Trustpilot.
🆕 Unfortunately, you have not provided the additional information we requested. We are unable to assist you further or give you a more precise answer.
👉 We invite you to contact our team 24/7 by email ✉️, chat 💬, or phone 📞: https://www.wifirst.com/en/contact-us
We are committed to ensuring that all users, especially students, have a reliable connection for their critical needs. We look forward to restoring your trust in our service.
I’m in the crous olympe de gouges and the WiFi here is bad
I’m in the crous olympe de gouges and the wifi has been out for 3 days, this hasn’t been the first time this has happened as the wifi is slow, and sometimes completely breaks.
Not only that my wifi won’t accept the new nor the old keys I asked PlanetCampus so I can connect to it, and Wifirst doesn’t provide much help either.
The student residences should stop using these kinds of WiFi’s and instead give a personal box in the dorm so it can be managed better. Worst experience ever.
26 October 2025
Unprompted review
Reply from Wifirst
Hello,
We are truly sorry to hear about the difficulties you are encountering with the Wi-Fi service at your residence 😔
We completely understand the frustration caused by a slow or non-existent connection, especially when it is essential for your studies and daily life.
To be able to identify your specific file and the residence concerned, we require some additional information.
Indeed, we equip several CROUS sites named “Olympe de Gouges” across France.
Furthermore, the username you provided for this review does not allow us to match it with a corresponding solicitation from our customer service.
We have sent you a request for complementary information to identify the city of your CROUS Olympe de Gouges residence.
As soon as we have these details, we will be able to immediately check the status of the network on site, analyze your personal situation, and mobilize our teams for a quick resolution.
Our goal is to provide a quality connection. 🛜
We look forward to your feedback so we can offer you a concrete solution.
🆕 Unfortunately, you have not provided the additional information we requested. We are unable to assist you further or give you a more precise answer. We invite you to contact our team by email ✉️, chat 💬, or phone 📞: https://www.wifirst.com/en/contact-us
Thank you! 😉
Worst internet connection ever
Worst internet connection ever, infinite issues each time.
4 September 2025
Unprompted review
Reply from Wifirst
Hello,
We are sorry to hear that you are experiencing so many difficulties with your connection. 🫣
These "infinite issues" do not align with the level of service we want to offer our users.
We continuously monitor our networks.
Regarding your situation, we had rebooted a piece of equipment following your conversation with our customer service last month.
Since then, the connection has been stable; we also don't have any ongoing incidents in your residence.
We invite you to try two actions to help us better understand your situation, and even identify (and thus resolve) the source of your problem:
1- Try connecting on another floor or from the common areas to see if the network is more stable there.
This could also help determine if your connection equipment is experiencing issues.
2- Different devices can create interference with Wi-Fi signals (search "Wi-Fi interference" on your favorite search engine).
Check if a device, such as a Bluetooth device, a wireless mouse, or a game controller, is interfering with your connection.
In any case, our team is always available by email ✉️, chat 💬, or phone 📞: https://www.wifirst.com/en/contact-us
We hope you'll be able to enjoy the connection you deserve again. 👍
That's not internet
1.4 Mbps in download 34% of packets loss... do i even need to say any more.
Where is your request for more informations ?
4 September 2025
Unprompted review
Reply from Wifirst
Hello,
We're truly sorry to hear you've had a poor experience with your connection. 🙁
We'd like to analyze your situation in more detail to understand the cause of this issue and fix it as quickly as possible.
🆕 We sent you a request for more information so that we could examine your situation in more detail and find a suitable solution. Unfortunately, you haven't responded. 😕
We therefore encourage you to contact our team by email ✉️, chat 💬, or phone 📞: https://www.wifirst.com/en/contact-us
Your feedback is essential in helping us improve your situation.
We hope to regain your trust soon.
Network instability
The network bandwidth is unstable. Every few seconds we go from 20 ping to freaking 2000. Can't even listen to music or even watch videos without it lagging out. Literally unusable. Ended up using my phone's 4G.
5 June 2025
Unprompted review
Reply from Wifirst
Hello Manao,
We're so sorry to hear you experienced such severe network instability 😔 This is definitely not the experience we want for our customers.
We take reports like yours very seriously. To help us understand and resolve the specific issues affecting your connection, we have sent you a request for further information. Unfortunately, you haven't responded to our request 🫣 To help you, could you please contact our team? You can reach us by email ✉️, chat 💬, or phone 📞 : https://www.wifirst.com/en/contact
We are available to assist you and hope to hear from you soon 😉
Total disaster
Total disaster. This has to be the worst customer service and product provider out there. We’ve been dealing with a full Wi-Fi outage for over three days at Crous Limoges — and guess what? The only response we get is "please be patient." No technician. No real-time help. No onsite support. Nothing.
What kind of joke is this? In 2025, and students still can’t rely on basic internet? This is a complete embarrassment — for the company, for the so-called “customer support” team, and for Crous Limoges for tolerating this mess.
Do better. Or shut it down.
1 May 2025
Unprompted review
Reply from Wifirst
Hello Kioma,
We are sorry to hear about the issues you've experienced with our WiFi service. We understand your frustration and apologize for the inconvenience caused.
You have responded to our request for additional information, and we thank you for that. This helps us better identify your student residence.
A technician was dispatched this morning to inspect the network equipment and restore the service to the expected level. We hope that you will once again be able to enjoy a Wifi connection that meets your expectations.
Your satisfaction is our priority, and we hope to regain your trust.
Wifi au top vraiment le first de la…
Wifi au top vraiment le first de la wifi number one il s’appelle pas wifirst pour rien
5 March 2025
Unprompted review
Reply from Wifirst
Bonjour Nicolas,
Merci pour ce retour enthousiaste ! Nous sommes ravis de savoir que Wifirst mérite son nom 🥇
Bonne journée 😉
Thank you very much for your support!!!
30 December 2024
Unprompted review
Reply from Wifirst
Hello James,
We are happy to be of assistance 🤝
Thank you for your 5 stars message!
Wifi working very well !
17 November 2024
Unprompted review
Reply from Wifirst
Hello Noé,
Thank you for this feedback!
We are happy to offer WiFi connectivity that meets your requirements 🛜
Wish I'd checked this site before…
Wish I'd checked this site before flushing 20 euros down the drain. The wifi service on the campsite La Vallee Heureuse is unusable, and customer service blames my computer which runs wifi fine everywhere except on camping La Vallee Heureuse in Orgon, or tells me to go to the other site of the campsite to use it there which kind of defeats the purpose of having internet on my campsite at La Vallee Heureuse in Orgon.
Don't waste your money on Wifirst, better use it for something nice like a good mobile data package
4 August 2024
Unprompted review
Reply from Wifirst
Dear Marco,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with our WiFi service at this campsite. We understand how frustrating it can be when technology doesn't work as expected, especially when you're trying to relax and enjoy your vacation 🏕️
We take your comments seriously and are committed to improving our services.
We appreciate your patience and hope to have the opportunity to serve you better in the future 🙏
This company doesn’t deserve even 1…
This company doesn’t deserve even 1 star . I am trying to solve a wi-fi problem during month and a half already. But they just send me feedback that everything is ok now when its not. Its kind of a form of gaslighting really. When i ask to come to my appartement to check by technician problem himself, I have to go everytime through the same procedure they ask me to make another and another speedtest which is a disaster, cause its not only about poor signal but also about its instable. Then to wait 2-3 days then they say it should be ok. But its not then i call again and its a vicious circle. I ask for technician they need 3 more days to get a respond from technical support and so on and so on. Thank you for giving me neurosis and left me without possibility of working during last month and a half.
30 October 2022
Unprompted review
What a very poor performance
What a very poor performance. Third time in one week internet connection issues. No response to mails from custom service. Waste of money for 2 weeks internet costing 51 Euro's.
23 August 2022
Unprompted review
Bad WiFi and very bad service
Bad WiFi and very bad service. You can’t call them and if you mail them they say there’s no problem with the connection. Don’t let people pay for bad WiFi.
22 July 2022
Unprompted review
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