Wiggle Reviews 

As others have said… used to be decent company. They’re now abysmal. It is virtually impossible to contact anyone because they don’t post any telephone numbers or email addresses. The ridiculous ‘customer service’ section takes you around an endless loop which leads nowhere

Will never use them again and I’d advise anyone else to avoid

Ordered some inner tubes from this company more than three weeks ago. I was charged for these on placing the order and was given a delivery date of a week later. As the goods have not arrived, I have used the track my order service on the web site which seems to hold no record of the order placed. I have used their FAQ service which entails interacting with some computerised BOT which responds that the order has been recieved and will be deliver shortly with no delivery date provided. There seems to be no way of emailing or phoning this company to enquire about an order. I have no idea if or when my goods will arrived. Having been charged I would expect at the least to be informed of a delivery date. Wiggle no longer provides customer service. A very frustrating experience. I have learned a lesson and will source goods elsewhere in future.

It's all gone wrong. Used to be a great company. They claim to be able to ship to Denmark with all duties paid. They can't. Customer service is a joke - almost no response, cut and paste replies, impossible to contact.

Order #6247869130

Jeg har bestilt min nye hometrainer hos Wiggle.dk den 10/01/2021. Den er lovet leveret den 22/01/2021. Den er ikke leveret, men afsendt. Ordre 6247305410.

Nu er der gået 30 dage uden tracing informationer eller brugbare informationer fra Wiggle’s chat.

Chat er den eneste kontaktmulighed til Wiggle.

As of now, we have not received confirmation of the parcel status. I appreciate you have been waiting for a resolution and on this occasion, I am going to escalate this with the courier for priority resolution. I would kindly ask that you allow a further 3 working days for the courier to complete all checks. Please be assured every effort will be made to resolve this as quickly as possible for you and we will be in touch as soon as we have any updates for you.

If you have not heard back from us by 03/02/21 please get in touch; however, I would expect an update from the courier before this date.

Jeg har modtaget sådanne beskeder 3 gange.

Der har dog været en bemærkning om, at pakken måske ligger i en Brexit kø.

Min bedste anbefaling: Køb ikke mere hos Wiggle, hvis du forventer at modtage en pakke som lovet.

Det er meget afskrækkende at vente. Hvor længe skal jeg vente på pakken eller på at få pengene returneret, jeg kan kun håbe på, at Wiggle agerer ansvarliget.

Been user of wiggle for years 1000-2000 Eur per year. ofcourse minor things can occur - and thats not a problem - normally very well.
But order from december 2020 before brexit was fullfilled was send in 2021 with extra VAT because wiggle filled in wrong form. I contacted both wiggle and DHL so i could tell Wiggle what to fill in. We agreed for me to resend the parcel and then they would return it again without extra VAT as supposed from the begining. But no - my nice discounted parts was not possible to get again - and despite this 3 weeks long approch Wiggle would not grant my similar discount on similar product even though it was their mistake. And to be honest is quite irritating that you not can call - but are forced to chat with them. Ever never Wiggle again

Shocking customer service

I am a "Platinum Customer" of Wiggle. Been a customer for years. I have purchased a couple of bikes and accessories from Wiggle recently. Three months after i received the last bike i had a problem with one of the brake levers. A small plastic piece had fallen off, clearly a manufacturing defect in my opinion. I contacted customer service hoping for some help.

The customer service person was very unhelpful and replied to my emails in poor English, apparently without reading them.
He did check with the warranty department and they could determine it was not a warrantable fault just by looking at a small picture of the brake lever.

I tried to get an explanation but wiggle is not answering any of my emails now.

The customer service is extremely disappointing. And my bike is still not fixed.

Bought a cyclo-cross bike on Wiggle. Bike looks great, excellent value for money, plus it is a size xs, which I have been looking hard to find. However on my first ride the crank breaks down, with the pedals comming totally loose. My bike mechanics tells me the spacer is missing in left side and some dodgy plastic part have been inserted. I have reported in Wiggles system with no response, so I try here. Please reach out on case 153bbb7162da I don't want to return the bike, but I do want a refund for the repair I had to do after one ride. I really love the bike, so if Wiggle had a better system for reclamations I would have rated them much much higher

Order number
5423463893
And 6243193258

I have never experienced such bad customer service.

It begins on the 6. June where I place the order. And I get a update few days later that the package has been dispatched, and they have withdrawn the amount of payment from my account. Here I am thinking everything is great. But this will change soon.

After 5 days of no update/change in the track and trace. I write to customer service. They Reply after 6 DAYS!!! They don’t have a phone number you can call. I think it’s because they don’t have many English speaking people working in support. I think they are using a translate program or something. (I will explain why I think this)

So I get the reply and the tell me basically that the package is lost. Furthermore one of the items I ordered is now out of stock in my size. Very bad situation for me.
So I write them, that because of this situation I suggest for them to send me a alternative item. So here I am very specific with item name size and so on. It’s a bit more expensive, but I ask them to cover this difference as kind of bandage for my inconvenience. A couple of days later I get a mail that they have send a new package. First I think great, but I look in the details and discover that they have sent me the same items only in the wrong size. I write them at once. But since they answer 1-6 days after, the item is dispatched before they get to my answer. So nothing I can do at this point. When I get the reply the answer is that I have requested this?? I am like WHAT
They have highlighted a part of my e-mail. ONLY in this part I ask them to send me the alternative items. Now i am very confused and I write them if they actually have read my email? there answers are never 100% and because of the above I really think they use a translate program.

I receive the items fast. But since it’s wrong size no pleasure here. Whey I confront them again they simply say that I can return the items and pay for the transport and they will later on refund me. I don’t think so.
This company is untrustworthy.
I would rather throw the items in the trash than to do further business with them.

The answer I was expecting after my last email was Keep the items in the wrong size and we will send you a new set of the alternative items you requested.
This would have been excellent service.

But I don’t this they know what service is.

No customer service at all. Two emails sent over a week ago and still no reply. Trying to make a return but I am being totally ignored …. even tried to contact via Twitter. Will never use again, plenty of other suppliers out there. You need to get your house in order Wiggle otherwise you will lose even more customers.

Expensive delivery + they charge 10 GBP for the return of one pair of shoes. Also there is no exchange option (fx. wrong size), so you have to return = pay the high rates, and place a new order = all over again.

Despite having had the wrong product sent out, the customer service handled my case well and got a solution fast.

I received a wrong product from them and wrote them on the 7th and again a few days ago, but still no reply. They apparently want we to cover the cost of a return, but the website fails the payment. However they could easily have me pay for ordering the correct product afterwards, which is odd.

The second failed order in 3 months, lost and not delivered despite paying for next day delivery. Why do you keep using Hermes? Cancelled the order, you promised me a refund but still no money back after 5 days! I have been a Wiggle customer since 2013 and am shocked as to how bad your service is now. You send automated emails saying use our online chat system but its never online. You take payment for Saturday deliveries but don't have support staff to follow up the problems. My order #6241035440 on the app is STILL wrong,saying dispatched for delivery by the the 5th !!. Honestly you guys have lost your way. YOUR plummeting trust pilot score tells it all.

Posted a question several days ago regarding size and measurements of a Road bike - Vitus Razor Road Bike.
So far complete silence from Wiggle.
Great to experience Wiggle’s total lack of customer service already before purchasing a product!

Would definitely not like to experience Wiggles handling of a complaint with a faulty product - could only imagine it being a complete nightmare!

Great products. Delivered on time for Christmas. Thank you.

Disastrous delivery but good customer service. Firms selling online have to understand that the delivery aspect is their product.

Slow delivery, no order updates on delay, even if the site said 24 hour delivery

Run and Run as fast as you can
Now 3 days later the item are still not shipped out, and further more the money was taken also 3 days ago. And I have got no respons what so ever from wiggle.
It really don't seams like they are interested in solving the problem.

I have trying to write to them without any luck/feed back, and there are no number to call them.

Utrolig lang leveringstid. efter 4 dage er den bestilte vare endnu ikke sent selvom den står som værende på lager.

Får denne besked når jeg tracker ordren.

Electronic shipping instruction received
The sender has sent information on a shipment with this ID, but we have not yet received the shipment. If you have any questions, please contact the sender.

Ordrenr. 6238199504

Hos andre professionelle firmaer var varen allerede leveret.

Overall a good company. I've ordered with them twice already and never had any issues. Products are cheaper than at competitors, but you pay for delivery and (if needed) a the return package. Express delivery is quite expensive, but I did receive my package the next day already. So overall, I would recommend.

I've never had a bad experience with wiggle, Fast delivery that's ace if you need something to get you back on the bike the next day!! Returns are easy and I've always had a quick refund, the choice is great and prices are competitive. Always boxed and packaged professionally and carefully, customer service team are friendly, polite and helpful. Their awards scheme is decent, also the product customer reviews are so so helpful and it's great that wiggle encourage them as they really help when choosing a product!