Wiggle Reviews 

They are okay if you get the right size of product. There is no returns procedure and no customer service information.

They used to be really good but I wish I double checked recent reviews. I ordered 2 26" tyres and recieved 2 27.5" tyres. I showed them photos of the both tyres with 27.5" printed very large on them. They asked me a series of questions over a few days such as can you confirm the number of tyres please? or can you measure the tyres please and take a photograph with the tape measure?

After all this I raised the complaint and they said they would send the correct tyres shortly. I shortly received a second set of 27.5" tyres. I now have to organize the collection of 4 incorrect tyres within working hours

Unable to return swimwear even though, tried on wearing underwear and hygiene label in tact and not removed.

Cannot contact customer service.

DO NOT ORDER FROM WIGGLE

Paid £9.99 extra for next day delivery and then ended in circle with Evri blaming Wiggle and Wiggle blaming Evri for non delivery.
Don’t waste your money for next day service.

Ordered a helmet, product came damaged, big slash across the box and a dent in the helmet. Absolutely no way to contact customer service, only pre-written FAQs which were useless. Only option to file return, which I did. Returned as ‘damaged’, was processed as ‘changed mind’, only received cost of helmet, not their delivery charge, nor my cost to return. So I’m about £10 down and no helmet. I fear Wiggle are going down the pan. Shame, used to be such a good service. Sports Direct association (which I learned later) has hammered their service. Bye!

Order arrived promptly and well packaged. Website easy to navigate. Good experience

Ordered a jersey from dhb - great jersey, and fast delivery, but the sizes are really small, so it does not fit. OK, thats what happens. But, the parcel did not contain any return label or any of information they naw ask me to provide by the return form for my return - and there is no way to contact the customer service directly - only their own pre-assumed Q&A. That makes the return pretty risky and I may never see the jersey nor the money again.

Really lousy service by Wiggle, which I am never going to use again.

I ordered a wetsuit that was clearly labeled as a men's model. Unfortunately, the women's model arrived, which is of course too small. Customer service takes the view that I ordered the women's model and does not want to make a refund. Wiggle, that was my last order!

Needed an item the next day as I had forgotten to order it and the service was fantastic. I arrived the next day and was exactly what I needed in brand new condition.
I had a query and Owen in customer services was superb and went over and above what was expected and what so many other companies do.
Really happy customer

On December 28 i ordered 2 items at Wiggle, with estimated delivery in Denmark at friday January 6, but it took until January 14 , to arrive.
Thats the only thing where i am a little annoyed.
Rest of the experience was flawless.
Just expect the delivery can take longer than one thinks.

Hubby Got me a waterproof/wind proof jacket, great product from wiggle. He's spent a fortune on thier web site and since I keep use every product he's purchased I guess that might have been why LOL

Chasing up products in the run-up to Christmas yielded spectacularly useless results on Wiggle, far, far worse than any other 10 websites combined. It got to the point when any search that came up with a Wiggle web address was ignored as a matter of course.
They don't have it or no longer stock it, but you can be sure they still advertise it.
Life is too short.

i bought a set of Garmin Vector Pedals for over £400 and they arrived pre-opened security tags cut the batters have been installed and the pedals have been marked! This was supposed to be a present and i urgently need a replacement!!! This has clearly been open and partly used and i though it was against the consumer act to sell products as new that had been opened? I've recently switched to buying my gear to wiggle after using Evans for years and up until now. I've been really impressed up until now which is why i have given them 2 stars. I feel they just tried to get away with this. it's really disappointing.

Have a simple question to ask about a bike we bought from Wiggle. It seems impossible to get any response if your question doesn't fit their prepared Q&A's. This wasn't a complaint but its beginning to feel like one.

Have heard a lot of how good service Wiggle.uk provided. but this must have been in the past. Have yesterday and today been in contact with customer service. There was NO service at all. Have never experienced such inflexible support employee. No willingness to help what so ever.

A situation saying unbelievable for such a company for whom I can not give historical mail.

Speaking of Wiggle.co.uk.
I ordered from them in date:
- 10/19/2016 Shimano XT a Group set value somewhere around 415 Euro, I was wrong order (I selected the wrong sheet instead we selected 32T 34T) negating a 20 euro've lost money exchange and waited three days to receive money back in order to make the order again my mistake.
- 22.10. bring order again wait until 07.11. then get in touch with someone at her and tells me they'll send me another package because the previous one was lost,
- 07.11. the second package is sent on 11.11. I contacted them because my package I figure somewhere in Bulgaria in Romania being me I said to wait 2-3 days and if you do not get to contact them,
- 15.11. I contacted after the whole affair or excused gave me money back -20E foreign exchange loss.
Too bad because it was the best price on the group. I hope to be useful for future orders amateurs on this site.

Placed an order for an item that they had discontinued. They sent an order acceptance email then nothing else. Some time later I contacted them and they told me "no stock." Only then did they refund me. Trust takes time to build and I dont have any for Wiggle.

25 days after the original order I finally got my new bike I yesterday.

The delivery company, Yodel, screwed up and delivered to the wrong address. Two weeks later they informed me that the bike was returned to Wiggle. In the meantime Yodel reassured me 3 times that they were going to deliver the bike the same day. I asked wiggle to send me the bike again using a different delivery service but the used Yodel again and they reponded " Unfortunately Yodel is our only bike delivery courier at this time and we do not currently have any plans to change this, I am sorry."

A quick search for Yodel's customer satisfaction shows how well they perform. Wiggle seems to be happy with this level of service and therefore I wouldn't recommend them to anyone.

I've used wiggle on many occasions and they have always sent what I needed immediately or notified me if a particular item is delayed. The prices are very good too.

Ordered some new forks from them which were meant to be delivered to a collect+ locally ,after a week I contacted them to see where they were.

As it transpires they had been stuck in the depot for 4 days as wiggle had filled out the delivery address wrongly.
Ok mistakes happen , but what I object to is no one gets back to you to let you know what is going on and you have to keep chasing them even though they have had the answer for hours on end.

In the end I phoned the courier and found out the information for myself.

I would imagine they are hoping that the issue resolves itself and you don't call again but that just ain't good enough when you have spent a lot of money.

Not recommended!