Wigs.com – The Wig Experts™ Reviews 10,649

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as natural-looking, stylish, and well-made. Many consumers appreciate the ease of the ordering process and the quick delivery service, noting that items arrive promptly and are carefully packaged. The return policy is also frequently highlighted as straightforward and hassle-free, with many reviewers valuing the ability to return items without restocking fees. However, some customers also noted issues with color accuracy, finding that the actual product color did not always match the online representation or their expectations. A few people experienced problems with wig sizing, where the fit was either too small or too large, despite ordering their usual size. There were also occasional comments about the quality of specific wigs not meeting the company's usual standards, with some mentioning concerns about the appearance or comfort of certain items.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the quality and natural look of the... See more

Quality

Reviewers mention positive feedback about quality, with many praising the excellent quality of the wigs,... See more

Order

Clients share positive opinions on order. Customers consistently praise the ease of ordering, with many... See more

Return policy

Reviewers highlight positive aspects of the return policy. Customers consistently praise the ease and speed... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the speed of delivery,... See more

Based on these reviews

Rated 5 out of 5 stars

Hello, For many years I have ordered the Raquel Welch, "Enchant" Wig Colour: RL56/60 Silver It is natural looking, stylish & just lovely. Easy care & the quality makes for a long lasting, re... See more

Company replied

Rated 5 out of 5 stars

Fast service and quality videos to see the product being worn. I also appreciate the ability to see the color selection on a model rather than just a small swatch. The wig was great. Belle Tress is su... See more

Company replied

Rated 4 out of 5 stars

Initial experience was good, but subsequent searching not so good. Color are defined with blurry pictures and numbers, not names of colors. I like the color I eventually choose but have no idea how t... See more

Company replied

Rated 4 out of 5 stars

The quality of the wig I received wasn't up to wigs.com's usual standards; the bangs looked like they had been cut, and the hair was sticking out in unusual places. However, the return was very easy... See more

Company replied


Company details

  1. Wellness centre
  2. Pharmacy

Written by the company

Shop the latest & best from name brands - human hair, lace front and synthetic wigs. Benefit from exclusive video reviews + guidance from The Wig Experts.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

You sent me the wrong label

My apologies to Wigs.com. I went to UPS this morning and they were running low on ink on their computer printer for the receipt and I didn’t read it correctly. I am so sorry.

7 March 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Judy,

We’re very sorry about the confusion with the return label and truly appreciate you bringing it to our attention. The correct return label has now been sent over, and you can use that one to send the wig back for your refund. If you need any further assistance, please feel free to reach out.

Rated 5 out of 5 stars

Beautiful Wig

I am so happy with my new wig. Great overall experience and it was shipped very quickly.

25 February 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Mrs. J,

We're so happy that you are pleased with your new wig! We appreciate your feedback regarding your great overall experience and quick shipping.

Rated 1 out of 5 stars

Beware about RETURNS!!!!! Don’t believe the wording I believe it’s intentionally misleading!

The site gave me the false impression that I could return the wig at no cost to me. However, that was not the case I had to pay UPS just under $18.00 for the shipping label to return the wig. So in my opinion, wigs.com is not clearly explaining how a return will work! I felt deceived and would like a refund of the shipping costs!!!! I have bought many wigs and I cannot recommend this company. I will not buy anything from them again unless I get a refund for the shipping costs! What about your deceptive wording on your site?????

27 January 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Caroline,

Thank you for your feedback. We’re sorry for any confusion regarding the return process.

Returns are not free, but we do offer the option to use our prepaid return label for $10.95 or complete a self-return using your own carrier.We also do not refund the shipping cost, as stated in our return policy.

We appreciate you sharing your experience and apologize again for the misunderstanding.

Rated 5 out of 5 stars

great wigs

great wigs and sales

24 February 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Harriet,

We're glad you appreciate our wigs and sales. Thank you for your positive feedback; it means a lot to us!

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. I like how you have brand names. So many to choose from and sales are great. My brand always works for me and with my go to color it makes it easier to select.

24 February 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Cyn,

We're happy to hear that you received your delivery quickly and appreciate the variety of brands and sales we offer. It's great that you can easily find your preferred brand and color!

Rated 5 out of 5 stars

Easy to order online

Easy to order online! I was notified of delivery and it was right on time!

24 February 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Jean,

We're happy to hear that you found it easy to order online and that our delivery was on time! Thank you for your positive feedback.

Rated 5 out of 5 stars

I purchased two stunning wigs that…

I purchased two stunning wigs that arrived swiftly and well-packaged. The return process was straightforward, making the overall experience very positive. I highly recommend this seller and would happily order from them again.

24 February 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Christine,

We're happy to hear that you found the wigs stunning and appreciated the swift delivery and packaging. We're also glad the return process was straightforward for you. Thank you for your recommendation!

Rated 5 out of 5 stars

The return process is a relief

The return process is a relief. I don’t have to worry if the purchase wasn’t right for me.

23 February 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Jennifer,

We're happy to hear that our return process provides peace of mind. Thank you for your feedback; we appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Loved how fast my order arrived and…

Loved how fast my order arrived and very pleased with my product. Will definitely order again.

24 February 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Rita,

We're happy to hear that you received your order quickly and are pleased with the product. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Loved the wig

Loved the wig! Super Cute

23 February 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Melanie,

We're happy you loved the wig! Thank you for your super kind feedback; it means a lot to us!

Rated 5 out of 5 stars

Speedy Delivery/Great Wig

This is the 4th wig that I have purchased from wigs.com. I am very happy with the speedy delivery. I ordered it on a Sunday. The order was shipped on Monday. I received it on Thursday. The quality is excellent and passed the “not looking like a wig” test with acquaintances. I highly recommend wigs.com.

23 February 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

KC,

We're happy to hear that you are pleased with your fourth purchase and our fast delivery. It's great to know the quality passed your test! We appreciate your recommendation.

Rated 5 out of 5 stars

Beautiful Alicante

I ordered Alicante after reading several reviews and am totally satisfied. The price was good and delivery was prompt

23 February 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Marsto,

We're happy to hear that you're totally satisfied with your Alicante order! It's great to know the price was good and the delivery was prompt. Thank you for your positive feedback.

Rated 5 out of 5 stars

Best in class company

Best in class company. User-friendly website, great inventory, outstanding customer service, and returns are a snap. Love this retailer.

22 February 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Christine S,

We're happy to hear that you had such a positive experience with our user-friendly website, great inventory, outstanding customer service, and easy returns. Thank you for your feedback!

Rated 4 out of 5 stars

Color decieving

The color of the wigs are different than they appear. Some are lighter, some are darker than appear in picture

23 February 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Cheryl,

Thank you for sharing your feedback! We understand how important it is for the color to match what you expect from the photos. Lighting and screen settings can sometimes cause slight differences in appearance, but we truly appreciate you bringing this to our attention. Your feedback helps us continue improving our listings and product images. If there’s anything we can assist you with, please feel free to reach out!

Rated 5 out of 5 stars

Nice but not my style.

Fast service and fast refund. I need a large-size cap wig. They are hard to find. This style did not suit me. I'm a Bob person and always looking for one that is not layered.

21 February 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Judith,

We're glad our service and refund process worked well for you. We appreciate your feedback about the wig style and your preference for unlayered bobs. Thanks for sharing!

Rated 4 out of 5 stars
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Ellen,

Thank you for your feedback! We’re glad to hear everything was received and appreciate you taking the time to check in and share your experience. If there’s ever anything we can help with, we’re always here for you!

Rated 4 out of 5 stars

It was a great fit and didn’t have too…

It was a great fit and didn’t have too much hair on the top. It was just right. The color was a bit darker than I thought it would be,however that is just minor.

20 February 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Sylvia,

We're happy to hear that the fit was great and the hair volume was just right for you! We appreciate your feedback about the color being a bit darker than expected. Thank you!

Rated 5 out of 5 stars

Easy return

20 February 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Linda,

We are happy to hear that the return process was easy for you. Thank you for your positive feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look