Wigs by Patti's Pearls Reviews 

226
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I have ordered several wigs from Patti’s Pearls. Due to an error of my own, I needed customer assistance. The team and especially Hannah, were so supportive and helpful! My communication was... See more

Rated 5 out of 5 stars

Ordering was easy and so was the return. I am looking at ordering another wig and have been emailing with Hannah Driskell. She has been very helpful and answering my question quickly.

Rated 5 out of 5 stars

Your customer service department is the most wonderful I have ever run into. Hannah especially helped me understand the ordering and return policy so well. When I've asked a question it is answere... See more

Rated 1 out of 5 stars

I have been a customer of Patti's Pearls for several years. Recently, I have noticed a downward trend of their customer service. Recently, I have received wigs that were obviously returned, and are in... See more

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Written by the company

Customer focused Online Wig & Hairpiece Retailer


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4.2

Great

TrustScore 4 out of 5

226 reviews

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1-star

No recent history of asking for reviews

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4.2

All reviews

(226)

15 reviews in the last 12 months

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Rated 4 out of 5 stars

Always a pleasure working with this…

Always a pleasure working with this company! I have been purchasing from wigs by Patty’s Pearls for over a year now, they have the best pricing and if not will price match. I have not found my wigs to be cheaper elsewhere. Customer service response time A+.
I gave them 4 stars only because the website needs a little tweaking, I wish you can see a variety of colors on the models not just a swatch. YouTube your favorite color and you can usually find it on someone who is sharing.

6 April 2025
Unprompted review
Rated 5 out of 5 stars

Always a pleasure. . . .never a pain!

I have been purchasing wigs from Patti's Pearls for quite a while and I have always been satisfied with the service, price points and selections. I can trust them to get my order to me quickly and accurately.
I really appreciate the e-mails I receive notifying me of special sales etc.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

I love purchasing my wigs from Patti’s…

I love purchasing my wigs from Patti’s Pearls. My top choice of wigs is Sky by Noriko. I’ve only encountered 1 issue in the 5 years I’ve been doing business with them and their customer service is top notch.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service.

I have been a customer of Patti’s Pearls for years. I have never seen such amazing customer service. Cathy, especially goes above and beyond to help anyway she can. Whe a company stopped making a wig I had worn for years Cathy did n exhaustive search to find a replacement for me. They ave a customer for life.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

High quality wigs

High quality wigs, super-fast delivery on order, return services, and pleasant staff. Wonderful company to order from.

4 February 2025
Unprompted review
Rated 1 out of 5 stars

I poor business practices

I wanted to exchange the wig I’d purchased for a less dense one, it was too hair heavy. The company refused the exchange stating the wig showed wear and that I’d worn it. This was not true! I’d only tried on the wig and determined I needed a less dense wig, I’d not “worn the wig”. Very disappointed in a company that conducts business in this manner. Not only do I have a wig that I can't wear, I was charged a fee for returning the wig as well as paying the postage for the return, then the return was refused!

15 January 2025
Unprompted review
Wigs by Patti's Pearls logo

Reply from Wigs by Patti's Pearls

Hi Gayle, we're sorry your return couldn't be accepted. Less than 1% of returns can't be accepted. The pictures we shared with you showed that the lace was frayed. This can happen unintentionally if the wig is stretched when putting it on.

Rated 5 out of 5 stars

My first time ever wearing a wig, I should have done it sooner.

My first time ever wearing a wig, let alone purchasing one. I looked at a lot of reviews online and a lot of YouTube videos and came across information that led to your site and I found it very informative. Very helpful. How to do my measurements I had no idea. Got many tips on other measurements that I could use to find videos of people wearing a wig of the same wig that I want and then how it would look on me more or less and where it would hit it really honed in on what I wanted, and I am truly happy with all the purchases my wig and accessories have just been wonderful people tell me all the time how amazing I look now I’ve only told my inner circle, which is a handful of people about my journey with alopecia in my hair loss and my shaving and buzzing of my head. Everybody else has no clue I’m wearing a wig all I hear all the time is your hair looks amazing. I love your color. Purchasing my wig from your company is the best thing I did in 2024! My amazing Highlight in my life in 2024 that I am bring into 2025am so looking forward to my next purchase in 2025 with many more.

22 November 2024
Unprompted review
Wigs by Patti's Pearls logo

Reply from Wigs by Patti's Pearls

Hi Jessica, so happy you were able to benefit from our info! We're here if you need more assistance.

Rated 5 out of 5 stars

I have always had great customer…

I have always had great customer service when needed and exchanges when a wig wasn't the right one. I only purchase wigs when I know there is a sale on my trusted favorites but occassionally I will branch out and try something new and it is nice to know if it doesnt work out I and exchange it for another one .

2 December 2024
Unprompted review
Wigs by Patti's Pearls logo

Reply from Wigs by Patti's Pearls

Hi Pam, glad we could help! We love providing personalized customer service. Thanks for sharing your feedback and for shopping with us!

Rated 5 out of 5 stars

I want to recognize Patti's Pearls for…a great customer experience.

I want to recognize Patti's Pearls for the great customer experience I've had with each interaction. I really appreciate these ladies for their attentiveness. They never make you feel rushed during the call, and they are attentive throughout. I especially want to thank Cathy for getting back to me so quickly and for all her assistance.

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Love this hair topper

Love this hair topper! The color is gorgeous in Rocha Margarita. I'm now embracing my bio hair's natural color which is gray. The Rocha Margarita blends with my bio hair very well. Looks very natural and have gotten lots of compliments!

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Trustworthy wig store

This is an honest, legitimate company that provides full service for customers buying wigs and toppers. I have purchased several wigs, returned one with no problem, and they are my go-to shop. They are located in Alabama and they don't charge me sales tax (Washington state). And Patti is adorable to boot!!

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Quality site for helper hair

I knew what I was looking for so can’t speak to their customer support. However, they had a good price on the hair topper I was wanting to purchase. You can trust this company. Processed and shipped my hairpiece quickly.

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I called more than one time the Customer Service at Patti's Pearls to ask about a certain color, brand, or any advice concerning hair toppers, and always got a helpful and professional answer. They are really nice people.
Thank you so much!

14 August 2024
Unprompted review
Rated 5 out of 5 stars

Great Service!

I have always been happy with the service from Wigs by Patti's Pearls. Order is processed quickly and shipment is sent right away!

23 August 2024
Unprompted review

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