Don't give my money back
I was a client of this shop for many years while was living in Russia. Now I live in Israel and made the order right after the shop started to work at this market. And this is the worst experience of online shopping I've ever had. I received the order, not everything fitted and I made the return according to all the rules set by Wildberries. I received the message from the post service that the parcel delivered to the addressee and since that nothing. Almost one month has passed and no information from Wildberries. Neither my money, nor even message that the parcel was received. I write e-mails to their customer service several times a week, I ask them about status of delivery. And everything I have from them are very rare answers with one standard sentence: "Thank you for the information. We will check it". Ok, we all know that logistic is difficult now due to corona times etc. But could you, guys from WB, at least be more specific with your answers and just to put an effort to do your job? What for the company enters an international market if it's not ready to carry out processes normally?Please, find my delivered to you parcel and give me my money back