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Wiley X Reviews 972

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TrustScore 5 out of 5

4.8

Sunglasses shop
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the eyewear, noting its durability, versatility, and effective features like glare reduction and interchangeable lenses. Many consumers also highlight the excellent service, describing it as top-tier, immediate, and incredibly helpful, especially when making changes to orders. The delivery service is frequently commended for its speed and efficiency, with many orders arriving quickly and without issues. However, some customers also noted occasional issues with delivery times, with a few experiencing delays or problems with the shipping carrier. A small number of people were dissatisfied with the product's scratch resistance or design, mentioning that some glasses scratched easily or had design flaws that caused distracting glares.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the high quality,... See more

Quality

Consumers find quality to be positive, consistently praising the high build quality, durability, and comfort... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast and efficient... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fast and precise service,... See more

Order

Customers had positive experiences with order. Many reviewers were pleased with their orders, finding the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've worn Wiley Xs for years now: military, serious motorcycle riding, trekking, skiing... etc. First time buying online direct from EU website, absolutely not disappointed! Major plus: the follow up... See more

Company replied

Rated 5 out of 5 stars

Super fast delivery from Danmark to the Netherlands. Bought the WX TREK Lenses: CAPTIVATE™ Polarized Copper Frame: Matte Havana Brown. Just awesome. Looks are great and its so easy on the eyes. T... See more

Rated 5 out of 5 stars

I've been using Wiley X eyewear for airsoft protection for the past two years. I like their build quality, versatility and features such as their interchangable lens, but most of all their capac... See more

Company replied

Rated 5 out of 5 stars

Very well made and designed product, perfect fit and as described on website. Ordered online so am very pleased. Delivery was a little longer than expected but it was Easter.

Company replied

Company details

  1. Sunglasses shop
  2. Outdoor sports shop

Written by the company

Wiley X is a global leader in the protective eyewear market, and we supply both military forces and law enforcement personnel with top of the line protective and ballistic eyewear. We are pioneers in protective eyewear. However, as pioneers, we also experienced a great need and demand for high quality sunglasses that can be worn with confidence outside the battlefield. We recognize that today’s lifestyle poses constant threats to our eyes’ health, and that is why we have created some of the most innovative, functional, performance ready, and color enhancing sunglasses in the world.

Contact info

4.8

Excellent

TrustScore 5 out of 5

972 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Product is really high quality

Product is really high quality, but I somehow missed the notification about shipment. Definetly space for an improvement.

17 September 2024
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Reply from Wiley X

Hi Peter,

Thank you for your review. We appreciate that you have found our products to be of high quality.

I am sorry you didn't get the notification about the shipment from UPS. I recommend to write a review for UPS to flag the issue.

Please reach out at e-com@wileyx.eu if there is anything, I can help you with.

Best Julie // Wiley X

Rated 5 out of 5 stars

Great product with a super support and…

Great product with a super support and aftersales service.
The ladies from the costumer/ warranty service are putting so much afford in to it to help you out with your problem. So a special thanks to them.

19 September 2024
Unprompted review
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Reply from Wiley X

Hi Harry,

Thank you very much for the great review and your kind words! Henriette and I really appreciate it!
I'm glad we could fix your issue with your WX Valor.

Take care.

Best Julie // Wiley X

Rated 5 out of 5 stars

Great product!

Great product!
But please avoid and forget UPS for delivery. UPS showed an awful service while delivering.

12 September 2024
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Reply from Wiley X

Hi Ivan,

Thank you very much for your great review. We really appreciate it!

I am sorry you have had a bad experience with UPS. Please reach out at e-com@wileyx.eu so we can take care of the UPS issue.

Thank you,
Best Julie // Wiley X

Rated 5 out of 5 stars

The product itself is great

The product itself is great, love the look of it and it fits just right. Wasn't happy with the delay but its not a big deal and not the fault of Wiley X. Over all im happy and will be using them frequently. If need be, I'll be sure to order from the website again.

30 August 2024
Rated 5 out of 5 stars

Julie Sylvest Blæsbjerg needs a raise

Julie Sylvest Blæsbjerg gave me a solution and pointed to right place where I can buy what I was looking for. And on top of that she made impression that your company is wiling to add information about product that is currently hard to find - difference between Valor old and new model is #1 or #2 on the leg of frame.

9 August 2024
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Reply from Wiley X

Hi Artis,

Thank you very much for the amazing review, feedback and your kind words! I really appreciate it!
I hope you are pleased with the new lenses for your WX Valor.

Take care.

Best Julie // Wiley X



Rated 5 out of 5 stars

Julie set extra step

Julie, because she did the extra step. My sunglasses were out of the collection, but she checked in the warehouse and found a last one. Only had to pay for shipment. Great service!

8 August 2024
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Reply from Wiley X

Hi René,

Thank you for your great review and your kind words!
I am glad, you now can enjoy your WX Brick again.

Best,
Julie // Wiley X

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