Willerby Ltd Reviews 145

We bought a willerby Linwood through a UK based company and had it shipped to Spain, after less than a year our grey cladding on the outside has started turning red, it looks horrendous, dirty, and years old. I was told by the company we bought through that this is normal in the heat, obviously not happy with this so tried ringing willerby company who have said we can't do anything you need to speak with your distributor who are not prepared to cover us under warranty. We feel totally disappointed, upset and cheated

Willerby Gainsborough 2025 model. I have always been a advocate of Willerby caravans, but have now completely lost faith in them. Since I purchased my new caravan 2 month ago I have had one issue after another
Guttering bent
Patio door issues
Shower issues, water coming out on floor
2 leaks back of shower unit and underneath caravan
Arial problems
Workmenship, door handles scratched and kitchen , draws not fitting or chipped, handles chipped, door frame rattling , wonky or dinted switches
Extremely disappointed at quality control by Willerby and time to come out. Park can only do so much to help customers

Never answer emails, terrible company

I purchased a new 2024 spec Willerby Castleton, great van but the L shape seating was designed without comfort in mind, i have complained about it via my site but the return was STONEWALLED AS I HAVE READ MOST OTHER COMPLAINTS DONT GET SORTED, so we will go the legal way, if it creates bad publicity its their fault, not my wish however UK Companies dont seem to care anymore, so what future have they got.

God awful. Go elsewhere. A waste of tens of thousands of pounds. Clearly have an 'agreement' with Parkdean resorts, too. Doors that don't open without a great deal of effort, unfinished workmanship, leaking loos, shower curtain just thrown in and not put up, main door doesn't seal so a nice breeze comes in (especially welcome in the winter). The list is long & distinguished.
As I said, go somewhere else if you're buying.

Willerby are my favourite brand. I am shocked to see so many negative reviews, they obviously don't understand that its NOT Willerby's workmanship causing a problem, its the people that sited the unit that causes doors not to close or drop and a million other things. I know because I have a few including a Pinehurst and a New England and know the pitfalls. Instead of blaming Willerby, blame the site you are on and the siting teams they use!
Willerby are the best for style and comfort.

Very poor after sales. My Father has just bought a brand new adapted home but the bathroom and bedroom doors are jammed open and the front door doesn't close properly. They are unable to have the carer stay to look after my Stepmum as the doors don't close so no privacy. The site Manager has been in contact with Willerby regularly but has had no response. I was thinking of purchasing a park home myself but judging by this poor example I won't. My Father has had to bring my Stepmum home to be showered.

Don't get one. No after sales support. Been waiting ages to get the gap in patio doors sorted! Not holding my breath. Will have to tape it over for a 2nd winter!
Have taken pictures but can't upload them.

To be fair - I love my 2017 static - however within the first couple of years 3 of my double glazed windows blew... they replaced them without issue as per the warrenty. Then another blew and because it was 8 months past the 5 year warrenty, they refused to fix it. So warning here is - don't expect these windows to last long - they are obviously substandard and report them the second they start to go cloudy. (Ignore the date of experience - it was Feb 2023 but won't allow me to go back futher.

With an operating profit of over £15 million (latest accounts, Companies House) you'd think these people could afford to fix the door on my brand new Lodge. Or, is it because they don't do after-sales on ANYTHING, as in my case, they have loads of money to pay fat Director salaries and also have a lovely pension scheme? ps. I'm not saying the Directors are fat, just their pay packets!

Despicable customer care. Avoid at all cost. They will do anything possible to avoid getting out of their legal responsibilities. Then turn aggressive when challenged. They do not care about the customer buying their holiday homes. Pretty much wash their hands of it once out of the depot.

Purchased new (2024) willerby Manor static caravan on a Holiday park. We have a problem with one of the patio doors being impossible to open, also the main gas oven and grill will not ignite.
Waiting now for four weeks and still no date for the issues to be resolved. Impossible to get through to Willerby customer service, the only number available is for the showground in Hull. Park owners not yet able to provide a date for the problems to be resolved.
Considering the cost/outlay for a new holiday home the service is disgraceful. Customer care dose not seem to exist. A disgrace. A response from Willerby would be useful. This was meant to provide us with pleasure. Spoiled by a company that clearly does not care.

We bought a Willerby Dorchester in January 2023 within a few hours of getting the keys we had water leaks from the sinks and toilet, fittings were not tight. The bath is an all-in-one molded unit with ends and sides that go up to the ceiling, where the shower screen fixes the molding is distorted which allows water to seep under the screen. Willerby were informed about this in February. We agreed with Willerby to change the hinged screen to a fixed one. Still waiting for this to be done. I looked at a new Dorchester that had just arrived on-site last week it has the same bath with the same fault and many other faults that we had.
So I agree with all the other reviews don't buy a Willerby their warranty is not worth the paper it's printed on.

We recently bought a new Willerby Delamere 50'x22' Park Home sited at Broadway - a great site with kind and supportive people, thank heavens. The home itself is almost very good, and, apart from a few design quirks and poor quality fittings has the makings of a good place to be. As for Willerby, I confirm what everyone else says - obstructive, uncaring, disinterested, unhelpful - and that is after just two weeks here! Fortunately we have been able to use our experiences to advise potential buyers of similar homes from Willerby not to buy a Willerby of any description and to look elsewhere and we will contnue to go out of our way to do so. The whole company ethos of Willerby is symptomatic of the standards of poor service that is endemic in today's UK.
PS This review has been sent to Willerby so their response will be interesting.

We have a Willerby Vogue , would like to say we love it, but after 4 months faults and snags still not fixed. Willerby don't care once money paid. Aftersales is non existent. Buyers go elsewhere.

Poor after sales and no support or understanding

We purchased a new 2019 Vogue and have had many issues some minor ranging to a full reclad.This reclad was subcontracted out and was carried out this week.Absolutely no communication from Willerby to either the park or myself regarding this or other issues.we arrived at our home expecting the front to be reclad only to find the whole lodge being carried out by a subcontractor. We could not use for three days and returned home. The inside was a mess,no covers over furnishings, windows removed, fixings all over the floor. .With some damage done by the contractor we are now looking at compensation and having to go through the park as Willerby cannot and will not let you contact them direct. I would not recommend either purchasing a home or Willerby as they are poorly build with zero customer support.

Dreadful quality issues with our new Sierra van.Chip in work top
.Leaking shower because door not fitted properly. Internal and external doors wont close properly.Kitchen tap broken,and the plush looking chair just collapsed.A serious health and safety issue. So disappointed with the quality. And apparently 10 to 12 weeks for a Willerby engineer to come out to visit. DO NOT BUY A WILLERBY VAN

I’ve just spoken with a reptile from Willerby.Teejay Hales is his name.
As far as customer service is concerned Willerby could do themselves a massive favour and sack him.
If only I had 2 minutes in a car park with this w###er.
Completely unacceptable after my parents spending their life savings on their product.
No answers,rude,ignorant,derogatory,unprofessional,f##k you attitude.Absolutely hateful experience.

One star issued because can't give zero!
Owners of Sheraton Elite Lodge sited 4 years ago. This is just one of a number of reviews posted in relation to our problems experienced with this Willerby unit.
We opened up our lodge in April ready for the new season. Yet again we were faced with problems.
Six out of the 12 kitchen unit doors have bulges showing in the laminate surface. This unit is purchased as being constructed to residential spec so being double glazed and additional insulation. I would also point out that in the 4 years since purchase the unit has probably been occupied for less than 20 weeks in total, due to lockdown in Wales and personal reasons.
The unit does not suffer from condensation/damp and the doors in question are never exposed to direct sunlight.
We can only draw the conclusion that these kitchen units are yet again proof of Willerby using poor quality materials even though this lodge is stated as being one of their premier units using only top quality materials.
But Willerby have no shame! We have been informed by the dealership who are our only method of contacting Willerby that Willerby are not interested. We have been offered a quote for replacing the 6 doors, when actually all doors would need replacing as there would be a difference in shade of a different batch.
We are absolutely sick of this company. A new model of this same Unit is currently being seen advertised in some places as just shy of £100k!!
We are seriously considering taking legal action due to this latest problem being only one of several we have faced in the 4 years of ownership. The unit is a total dud!
Never ever put your trust in Willerby. Crooks to the last!!