DONT GO NEAR THESE PEOPLE.ASKED THEM TO CONSIGN ITEMS I HAD IN STORAGE.INDICATED OK & ASKED FOR THE ADDRESS WHICH I SENT IMMEDIATELY THEN HEARD NOT A WORD FROM ROBIN GRAY DESPITE 3 REMINDER EMAILS... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Disgusting company who made a mistake and blamed us. Thousands of lots purchased a year at auction. Wouldn't recommend this company to anyone and we have dealt with most of them.
I sold some rare photographs worth hundreds through this auction house with no issues. Seems to me that all the poor reviews relate to buyers who have purchased a box of stuff without knowing what it... See more
I’m an experienced buyer that purchases hundreds of lots per week from various auctioneers. William George had a lot that stated in the terms it could be collected, which appears to be a mistake... See more
Company details
Written by the company
William George online auctions and sales house – We put customer service first. William George is one of the UK’s most trusted online auction houses, specialising in - Retail Returns - Surplus Stock - Luxury Watches, Classic Cars, Antiques and Collectables, Plant and Machinery, Trade Stocks and Liquidations, High Street Goods and much more.
Contact info
Peterborough, United Kingdom
- contact@williamgeorge.com
- williamgeorge.com
2.0
Poor
535 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy efficient process with choice of…
Easy efficient process with choice of shipping .
25 April 2022
Unprompted review
Reply from William George
Hi Julie,
Thank you so much for taking the time to leave a review, it is much appreciated. Feedback is a way in which we can improve our service to our customers. I'm delighted to hear you've had a good experience and have given us 5 stars. Please do get in contact if there is anything we can help you with.
Best wishes.
Hannah.
The first auction i have won on and…
The first auction i have won on and they were so helpful in every way.
20 April 2022
Unprompted review
Reply from William George
Hi Robert,
Thank you so much for taking the time to leave a review, it is much appreciated. Feedback is a way in which we can improve our service to our customers. I'm delighted to hear you've had a good experience and have given us 5 stars. Please do get in contact if there is anything we can help you with.
Best wishes.
Hannah.
My first dealing with this company
My first dealing with this company and found them to be most helpful and accommodating. An excellent experience from beginning to end.
20 April 2022
Unprompted review
Reply from William George
Hi Steve,
Thank you so much for taking the time to leave a review, it is much appreciated. Feedback is a way in which we can improve our service to our customers. I'm delighted to hear you've had a good experience and have given us 5 stars. Please do get in contact if there is anything we can help you with.
Best wishes.
Hannah.
I had a query on delivery
I had a query on delivery, the online chat was quickly answered by Sarah who helpfully resolved my issue in a timely and friendly manor.
The auctions are easy to navigate and I will definitely be bidding again
Thank you
6 April 2022
Unprompted review
Reply from William George
Hi Sharon,
Thank you so much for taking the time to leave a review, it is much appreciated. Feedback is a way in which we can improve our service to our customers. I'm delighted to hear you've had a good experience and have given us 5 stars despite there being an initial delivery query. Please do get in contact if there is anything we can help you with.
Best wishes.
Hannah.
I use William George for both buying…
I use William George for both buying and selling and the service they provide is always 2nd to none
a small but very professional team who always go above and beyond
6 April 2022
Unprompted review
Reply from William George
Thanks for the 5*'s Paul. We really appreciate the feedback and your continued support for our business.
Best wishes
Sarah
Reply from William George
Hi there. Thank you very much for the 5 star review. We really appreciate it and always love it when our customers take the time to tell us how helpful and friendly we are.
Thanks again.
Sarah
Great customer experience
Great customer experience, from navigating the website to the payment process once you've successfully bid. Seamless. The seller of my lots was prompt and clear in his communications AND I received the goods a day earlier than expected. I will certainly use WG's services again.
29 March 2022
Unprompted review
Reply from William George
Hello Carol, thank you very much for your 5* review. It's always satisfying to hear that our customers find the process seamless.
Kind regards
Sarah
Got sold an absolute load of rubbish at…
Got sold an absolute load of rubbish at online auction that could not be viewed when I complained they actually agreed with me on some of the items and offered a refund. This turned out to be a waste of time as months down the line and numerous complaints I have still not received any refund and no they aren’t even responding to me
19 March 2022
Unprompted review
Reply from William George
Hello Brian, thank you very much for your feedback. I have taken a look at your account and can see there appears to have been a misunderstanding between the vendor and ourselves as to who was refunding you.
I have just raised the refund for you and this will be with you within 3-5 working days.
Thanks for bringing this to our attention and again, please accept our apologies.
Take care
Sarah
Super fast service
Super fast service, I had a discrepancy on one of the pallet, support team came with through information and solved the problem immediately.
16 March 2022
Unprompted review
Reply from William George
Thank you very much Siva for the review. We're a team who thrive on resolving any concerns our customers have. Glad to see you're happy with this service.
Thanks again
Sarah
Excellent customer services
Thanks, Sarah for the help. great customer services and great services
16 March 2022
Unprompted review
Reply from William George
Hello Bode, Great to hear that Sarah offered such great service. She's obsessed with her customers and always delivered industry leading service.
Take care
Ellie
hi great service and prompt delivery…
hi great service and prompt delivery with polite staff and that's all you need .just keep up the good work .thank you
14 March 2022
Unprompted review
Reply from William George
Afternoon Steven, thank you very much for the 5 star review. Great to hear you had such a great experience.
Best wishes
Sarah
Excellent experience
Excellent experience - great item, promptly delivered and helpful, polite staff
13 March 2022
Unprompted review
Reply from William George
Afternoon John, thanks for the fab review!. So glad we exceeded your expectations.
Kind regards
Sarah
Very pleasant auction experience
Very pleasant auction experience. Friendly service and very prompt shipment. A pleasure to deal with.
11 March 2022
Unprompted review
Reply from William George
Hello Gabriel, thanks very much for the 5 stars! We love it when our customers tell us we're friendly!
Glad you had such a pleasant auction experience.
Kind regards
Sarah
Following on from Diabolical, misleading service some of the responses…
Following on from some of the responses below the service of this company is diabolical to say the least. They produce pictures for auction that clearly show no damage to items until you pay and receive them which is a breach of the trades description act. I received an item that was clearly badly damaged and did not appear on the photoshopped auction picture. Buyers especially of furniture items beware this company cannot be trusted based on the above. Also their recommended delivery service advised me they wouldn’t accept the products that were thrown onto a pallet
11 March 2022
Unprompted review
Reply from William George
Hello Peter, Thank you very much for your feedback. We always appreciate feedback from our customers as it helps us makes the necessary improvements as a business.
I dealt with your concerns myself and worked tirelessly with the vendor to try and bring about a satisfactory resolution. Unfortunately, when the pallet was rejected and you removed some of the items. It made the resolution much more difficult.
I am so truly sorry that you remain dissatisfied as customer satisfaction is our number one priority.
Best wishes
Sarah
Great customer service and very helpful…
Great customer service and very helpful regarding a few enquiries on 1 of the lots I was after bidding on.
10 March 2022
Unprompted review
Reply from William George
Thanks Adam. We really appreciate the 5*'s. We work hard to deliver industry leading service and great to hear you appreciate it.
Kind regards
Sarah
Love it!!
Love all items that I have bought.
Whole process from bidding to payment and delivery is so easy. Will be back to buy again.
LOVE IT !!!!
7 March 2022
Unprompted review
Reply from William George
Thanks so much for the 5*'s. It's fab to hear you love it as much as we do.
Take care of yourself!
Sarah
Today they had an a auction of Ratten…
Today they had an a auction of Ratten Furniture. The style & seize of the Ratten Furniture I wanted they had from memory 10 lots. They did have four different styles of furniture. The opening bid had to be £400. So I bid £475 although the other 9 lots where still £400 I was outbid (£500). So I bid on another lot £450 and although the other 8 lots where still £400 my bid on lot 8 was outbid. Although I bid again on another lot £450 I was again outbid yet there were still lots of the same Ratten Furniture at £400. The reserve on each of my bids had not been reached. Suspicious - yes obviously something going on. To me it makes sense to bid on the lot which currently has the lowest price not on the lot that already has a bid on it. Odd to say the least.
3 March 2022
Unprompted review
Reply from William George
Hello Stephen, we appreciate your feedback as all feedback is important to our growing business. I myself dealt with your enquiry and would like to reiterate that there was absolutely nothing suspicious in this or any of our auctions. Our customers often wish list a lot and focus on that single lot. In an auction like this where there are several identical lots, they would not bid over several lots when the one they are bidding on has still not hit reserve. It would be pointless!
I appreciate your comments but they are not at all accurate and do not portray our company as the honest, trusted company that it is.
Kind regards
Sarah
Bidding was easy
Bidding was easy, payment too.
Delivered fast.
Very happy with my lots.
Thank you 😊
1 March 2022
Unprompted review
Reply from William George
Hi Jo, Great to hear the whole process worked so well for you. Thank you very much for the 5*'s, we really appreciate it!
Kind regards
Sarah
Awful buyer beware!!!
Awful buyer beware!!!
John Lewis returns pallet delivered £480.00
Smashed ornaments x3
Broken storage boxes x3
Broken bin x1
Broken coffee pot well use
Broken ottoman
Cracked glasses
Smashed diffuser
Quilt with a hole in
Bent clothes airer
Broken clocks x2
Missing item
It is Morally wrong to send broken items they have no value.
The star is for Ellie who offered me £80 for the bin and the storage boxes
22 February 2022
Reply from William George
Hi Kate Lee, I hope now I have provided you with enough information to understand that items within our John Lewis pallets are raw, unchecked returns. I hope in the future you can highlight the many other good items you received in this pallet and not just the bad.
Kind regards,
Ellie
Good service
21 February 2022
Unprompted review
Reply from William George
Thank you so much for the positive review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.