William Hill are a disgrace! Upon a minor withdrawal, I was requested by them to provide every possible piece of documentation only a few months into me being their customer. Which I duly did. Follo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
GIVE THIS LOT A MISS! THEY OFFER THESE SO CALLED PROMOTIONS WHICH ARE A JOKE. EITHER PAYOUT PENNIES OR NOTHING. SEE A WHILE AGO THEY STOPPED GUARANTEED ODDS!! WHAT IVE DISCOVERED IS SEVERAL ONLI... See more
Having lost my debit card.i registered my new one and deposited £20.happy to accept my money no questions asked..totally different when you then try and withdraw money..very unhelpful ppl on live chat... See more
What a sham site absolute rubbish site do not waste your money and when you do win it is extremely hard to get it out. I recently had to change bank cards and I then won a few hundred pounds I went to... See more
Terrible
Terrible, un eligible for any opt in bets or free bets after the first withdrawal from your account. They’re the only ones making money, save your time and effort.
Ugly n evil
Ugly, lying, evil, confusing, dirty, how can they sleep at night
Worst customer care ever ??????
Check all your bets with this crap company,can’t even settle bets properly ie settled my bet on a footy game as a loser and they never even played!!!!!!! should have been voided,the more obscure the game the more they think you won’t check.
AVOID WILLIAM HILL.
Your spins are literally dead
Your spins are literally dead. Absolutely terrible I thought coral was bad U are even worse
So good to deal with a very helpful…
So good to deal with a very helpful Bookmaker. I have had a few issues at getting winnings repaid to my Bank account. I think the problem lies with the Bank's Card-Issuer. Hills agents are always helpful is sorting queries for me which is much appreciated
Absolutely abysmal customer…
Absolutely abysmal customer service.Ridiculous that you cannot contact them by phone to resolve ongoing issues that have not been resolved on chat.after 30years of betting with William Hill either online or by phone I have been left with no other option than to close my account and use a different bookmaker
William Hill used to be great but…
William Hill used to be great but within the last year they have went down hill. Daily spin never allows a win and the daily scratch is now a total waste of time. It's like a new owner has come in an taken away all the things that set them apart which is a shame. Epic odds have all but disappeared which just eliminates any reason to use them as their odds are not particularly impressive. The final nail in the coffin was removing 3 or 4, which was a great promotion and replacing it with stat attack which is a major downer. My other major frustration is the clear shadow banning of people winning anything on their promotion. After a few months you will literally never win anything on bonus drop. The customer service team will pretend it's random which is ridiculous. I won on it everyday for months and now I haven't won anything for months. I have remained fairly loyal as I always liked the company but this accumulation of changes make it unlikely I will ever use them moving forward.
Terrible site should be shut down there…
Terrible site should be shut down there customer service is impossible they cut of before you get though the phone lines are premium rate so impossible to use they let you gamble on when your self excluded don’t touch this site there casino as well never pays out I find bet 365 fair as well as paddy power but please stay away from this site should be closed down
I have waited over 5 days for my money…
I have waited over 5 days for my money and now asked to wait 2 more days
Online chat is hopeless as agent don’t know just shut the chats
William hill casino
William hill casino , i lost over 1k £ and never win , 2 consecutive days lost 100£ each day , don’t play here is scam 100% , bet365 paddypower virgin they give some nice win , but here you lost your money
(Not real name) Messed me around and…
(Not real name) Messed me around and still trying to get money. AVOID LIKE THE PLAGUE. Talked to others with same problem and W Hill try to avoid paying out if you are making and not losing money. Disgrace.
Horrible graphics on this site
Horrible graphics on this site. An ambiguous and new set up caused a wrong bet. Contacted customer services, but when they asked for the betting ref and I was inputting it, they just ended the conversation. Totally crooked and not bothered to look after their customers after 20 years. Definitely go elsewhere !!!
Disgusting illegal practices
Disgusting illegal practices. Gross negligence and failure to comply with regulations. Calling the police on winning customers and refusing to pay them out what they owe. Have nothing to do with this bunch of crooks.
Disgraced scammers
They are disgrace they don't pay you if you win. Further they have these scam basketball games I.e today their projection for this game was 172 Over or under the game was Tiblisi university v Olampi this game was a scam they say it finished 99-95 in 40 mins this is a scam. NAB the average game that the mean is 200 in 48 mins Tiblisi uni would not score 65 the rest scored by William hill I had bets under 175. 178.181.187 and lost to be honest had i continued betting the target would have bigger and bigger. Disgrace scammer public should be protected. Stay away from Hill the worse bookie and a cheat nothing less they are scum.
been a customer for 20 plus years have…
been a customer for 20 plus years have now been banned from all promotions for no apparent reason totally disgusting customer service is non existent
Stay away
Been a new customer for 4 months. Have been using the free drop daily for the last 6-8 weeks and always landing the ‘X’ without fail. Apparently it’s random - clearly isn’t. My partner has played every single day for over a year and not once. Management were supposed to be creating a case but nearly a month in there is no update. Every customer service (especially regime) I’ve spoken to is useless! Better off using Betway or paddy power for better returns.
Totally disgusted
Totally disgusted. Deposit funds play the games plus bonus spins etc then get restricted. Go on chat and they say I have been restricted and disconnect me. But have taken my money before I find this out !!!
William scams all there costermers
Wh is a disgrace they don’t honour bets first past post since 888 sport took over and to anyone who has played 888sport it is aload of crap , they have stopped all bonuses and give you 5 spins now and then at 10p a spin . Something should be done about these bookies iv closed my acc after 15 yrs leave well alone
Do not play poker here its just a joke…
Do not play poker here its just a joke how rigged it is
Tried to find why 2 cards on my…
Tried to find why 2 cards on my account. Rude Customer service on chat box. withdrawal could have gone to some ones account. Advisor rude gave 5 stars by mistake should have been 1 (or less). BET365 much better company and better prices to
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








