William Hill Reviews 

7,467
•
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

start looking at the rtp of each slot that they hide in the help files that they legally have to show 90 percent most of them i bet most of you do not even look and wonder why you lose all the tim... See more

Rated 1 out of 5 stars

Zero stars if possible what a horrible company one time great place to have a bet or casino pure s**te now! Customer service non existent every time I’m on there’s a queue an hour later still the same... See more

Rated 1 out of 5 stars

Made a deposit and I was due to have promotions/ bonus! Used the deposit as per terms and didn’t receive anything! It’s difficult trying to get through to an advisor, however I’ve made contact in the... See more

Rated 1 out of 5 stars

Have won reasonable amount on winning s Unable to withdraw my money Spoken to live chat waste of time Spoken to customer agent Saying send over certain documents Which i have sti... See more

Company details

  1. Betting agency
  2. also in
  3. Bookmaker
  4. Casino
  5. Online Casino or Bookmaker

About William Hill

Written by the company

Founded in 1934, William Hill is one of the most trusted names in betting and gaming.

Bet on sport

Fancy a bet on your favourite sport? We’ve got a market for that.

With a William Hill account, you can bet on everything from the Premier League to the Cheltenham Festival, online, in our shops or on the go with our app.

Play games

Step through the doors of William Hill Vegas to play Roulette, Poker and Blackjack, with real-life dealers.

Join a thriving community of friendly bingo fans at William Hill Bingo.

And try your hand at exclusive games, like William Hill Megaways™, and the biggest releases, like Monopoly Live and Deal or No Deal.

Visit our shops

We have hundreds of shops across the UK, and you’re guaranteed a warm welcome when you drop by.

Make sure to say hello to our friendly colleagues. They can answer your questions and fill you in on the special offers available that day.

Help is on hand

Whenever you have a question about your William Hill account, you can get help fast from a real person using live chat, in person at our shops or on Twitter @WilliamHill.

Safer gambling

Whether it’s enjoying those last-minute winners, claiming the bragging rights with your mates, or celebrating a winning spin – gambling is about having fun. But it’s about staying in control too, and we’ve got all the tools you’ll need to do just that.

To find out more about William Hill, visit www.williamhill.com


Contact info

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1.2

Bad

TrustScore 1 out of 5

7k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(7,467)

827 reviews in the last 12 months

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Rated 1 out of 5 stars

i won some money at one of the shops…

i won some money at one of the shops they had to put it on my card is been 4 days now and stil haven’t received the money tried to contact them they dont have a number to call tried to chat to them and they said how can i help explained to them and no replied waited 45mins and no answer this is so unprofessional and bad service.

21 October 2026
Unprompted review
Rated 1 out of 5 stars

The worst customer service in the world…

The worst customer service in the world I would like to organise a petition to put them out of business .
I couldn’t withdraw my money as my card had expired and I was issued with a new card . The system wouldn’t let me update my card so they kept my money and would not release it until I gave them my passport details my Bank actual statement showing my balance my sort code IBAN and date of birth. After all that still did not return my money for 8 weeks .
Shocking

22 October 2026
Unprompted review
Rated 1 out of 5 stars

What a terrible end to 10 years of betting!

I’m nearly 66yo and been with William Hills for over 10 years. I had a lifetime profit of £389, a yearly profit of £71 and was down £20 for the month. This was obviously no good to Hills as they cancelled my bonus on Acca football bets, limited me to £1 bets on their Epic Boosts and limited me to £8 maximum bets when I usually bet £10 or £20 on football fixed odds. I asked them why and they gave the usual excuse “traders decision”

I closed the account down because it was unfit for purpose! No wonder the Organisation is in trouble, terrible Company with a rubbish online chat and messaging service 😡

19 October 2026
Unprompted review
Rated 1 out of 5 stars

Zero stars if possible what a horrible…

Zero stars if possible what a horrible company one time great place to have a bet or casino pure s**te now! Customer service non existent every time I’m on there’s a queue an hour later still the same & that’s only if you get past the bot! Thy give me £100 limit a month no good to me at all & I wanted to up it but thy want allsorts of private stuff im not willing to give why should i get you act together hills or get lossed plenty other apps out there

21 October 2026
Unprompted review
Rated 1 out of 5 stars

How can this scam company still be…

How can this scam company still be allowed to operate legally? You are fraudulent and should be investigated by the correct authorities. If you work for this company I would suggest that you take a good look at yourself and imagine that it is your own mother you are ripping off. How can you sleep at night? Unless of course William Hill rip out your soul during the job interview, then that means you are doing a great job, well done.

20 October 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Cannot be anymore honest than that. Absolute con and avoid this site. It says it all when they don't even bother to respond to the negative reviews. Every single one is 100% spot on. Their slots are obviously set on the lowest legal payout and they will stiff you every chance they get. Disgusting people.

19 October 2026
Unprompted review
Rated 1 out of 5 stars

Honestly please everyone pay attention…

Honestly please everyone pay attention to these reviews!

Been a customer for 5 years and all good until this year..... Can easily deposit 30 and play the same slot to win maybe £1.

Honestly, stick with any other site

18 October 2026
Unprompted review
Rated 1 out of 5 stars

Horrific site

Horrific site, do not play the new pirots game ,it pays nothing ,just takes all your money you put in it,you complain its not payed in £500 in 40p spins and apparenly ive had a bad session every £10 x50 absolute thieves ,do not play the games ,better still leave this site all the rest are better

18 October 2026
Unprompted review
Rated 1 out of 5 stars

Self excluded from William hills there…

Self excluded from William hills there taking pee on bonus drop you get 3 spins at a 1p a spin daily then you normally get 9 on Friday that’s 27p a week they give you on wacky panda joke when you do a £100 in one session and not get one bonus on 40p s spin bye bye hills keep your 27p

18 October 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COST

Won money on their free spins twice first time they credited me a fraction of what I won on the second occasion after sending them screenshots I'm told I'm lying AVOID at all cost

16 October 2026
Unprompted review
Rated 1 out of 5 stars

william hill have lowered the rtp to…

william hill have lowered the rtp to 90% , you can check this on any website that deals with these things, up against coral 95%, bet 365 5.1% even paddy power who i thought had the worst are set at 92.5% , keep away from william hill if you like playing slots as they pretty much are stealing your money....if you like to play go elsewhere, this is not because i have lost money at william hill this are just figures that have been released to the public if you look..

15 October 2026
Unprompted review
Rated 1 out of 5 stars

I will give 0 review for this rubish…

I will give 0 review for this rubish scammers they taking you money all the stupid games goes in to emptiness no bonuses no free spins to get ams playing for hours this is ridiculous disgusted about this william hill I hope they will close this platform they rigged up the games

14 October 2026
Unprompted review
Rated 1 out of 5 stars

I recently signed up to the William…

I recently signed up to the William hill Casino with a £25.00 free bonus and no bank details.I was only playing 40 pence play on the only one that was linked to the bonus.I had in my account over £223.00 in my account but I decided to play on had some small wins and noticed something very strange my balance all of a sudden dropped over £100 someone had reduced my balance.I complained at customer service and the agent I was online with kept ending the chat because I think there is something fishy going on here I eventually had an agent say without a screenshot of my winnings they couldn't do anything to check my account it's a total joke so my advice is keep a record of your winnings and balance because your not getting your money that you win without it!

10 October 2026
Unprompted review
Rated 1 out of 5 stars

Have been locked out of my account…

Have been locked out of my account despite resetting password. Want to withdraw my balance and close account with immediate effect but cant get any sensible response from appalling message service and of course there’s no customer service number to call. Avoid this company.

14 October 2026
Unprompted review

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