Would not buy again, their customer service doesn’t not seem to even exist, I received a damaged furniture, reported the issue and now it’s just pending nearly 2 weeks. Not sure how long more.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Would give zero stars if I could! Ordered in good time, items worth almost £400 on 7-14 day delivery, intended for a birthday present. No items delivered. No response to several e-mails or me... See more
Company replied
Yes, something went wrong, but I have never experienced a retailer so determined to put it right, at their cost, even though they were let down by their supplier. I have to say customer service they e... See more
Really poor customer service. We order a toy 3 weeks ago with a 5-7 day delivery quoted, but we've had nothing yet. Tried to contact them multiple times via email and not reply. We also called they ph... See more
Company replied
Company details
Written by the company
Willo's is an online and high street department store stocking a wide range of products from some of the world's most popular brands. Shop online with next day delivery and hassle-free 28 day returns.
Contact info
Lower Ground Floor Business Premises, 127 Sandgate Road, CT20 2BH, Folkestone, United Kingdom
- 0800 048 7412
- customercare@willos.co.uk
- willos.co.uk
2.4
Poor
87 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Went wrong - yes. Put right immediately, at cost.
Yes, something went wrong, but I have never experienced a retailer so determined to put it right, at their cost, even though they were let down by their supplier. I have to say customer service they excelled at, and response once they knew there was a problem was quick and decisive. Thank you, will shop here again. Chris.
12 March 2022
Unprompted review
I was so pleased with my previous…
I was so pleased with my previous orders that I ordered again as always very pleased with the excellent value, quality and great customer service.
11 March 2022
Unprompted review
Losing patience
Don’t know when my order is going to be shipped. No reply to three emails. Customer service is a laugh!
10 March 2022
Unprompted review
Amazing customer care…
My experience with wilcos customer care team was amazing!!
I had ordered a moji dog for my daughter’s birthday and wasn’t sure if it would arrive on Time !!!!
So I got in contact with wilcos customer care team who were more than happy to help !
They upgraded my delivery free of charge so my daughter received her present on time
Many thanks to wilcos customer care team
19 February 2022
Unprompted review
never arrived.
Item was supposed to arrive in 1-4 days. Ordered for a birthday with 7 days to spare. It never arrived. After 19 days received a message to say the computers were playing up or something. 🙄
3 February 2022
Unprompted review
Poor service
Poor service.
Waiting well over a week for my items I have ordered only to be ignored when asking for a tracking number.
I I would not recommend these people at all.
1 February 2022
Unprompted review
Don’t use Willos
Don’t use Willos. My product never arrived, I contacted customer service & they never got back to me. Totally hopeless!! Missed my nephews birthday & lost my money.
25 January 2022
I had y arrived 10 days later!
21 January 2022
After several attempts of reporting a…
After several attempts of reporting a missing parcel to customer services and having no reply I thought a 1 star rating was an acceptable rating !
7 January 2022
Brilliant thank you so much
26 December 2021
Great value goods and item sent…
Great value goods and item sent immediately. Very pleased and will definitely shop here again. Thank you Willo’s
25 December 2021
Unprompted review
Excellent purchase experience
5 December 2021
great thank you for your service
23 November 2021
Easy to shop pay was ship fast and…
Easy to shop pay was ship fast and delivered with ease thank you
18 November 2021
Goods arrived on time and worked fine
6 November 2021
Bought Dizzy wet dog and a bungee…
Bought Dizzy wet dog and a bungee jumping toy for Christmas presents for the grandchildren. Everything looks lovely . Well packed and arrived exactly when they said. Would definitely recommend this company .
21 October 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.