Willow Vault 

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Company details

  1. Safe & Vault Shop

Written by the company

Willow Vaults is the first privately owned safe deposit box facility of its kind. We offer a purpose-built vault with Safe Deposit Lockers, protected by cutting edge security and sophisticated technology, which surpasses the standards set by banks.


Contact info

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Rated 1 out of 5 stars

SCAM ALERT!!!

SCAM ALERT!!! ● SCAM ALERT!!!

This company is completely fake! Their offices are in an office building pretending to be another reputable banking company to house & protect your valuable assets. Willow Vault also stole the logo from that company which verified that they had no affiliation with their business.

This is a very well thought out elaborate scam to make the victim think they need to hurry up and pay the late fees to the safety security box/Vault before the contract expires and the company needs to auction off the alleged valued property.

DO NOT FALL VICTIM TO THIS SCAM

5 September 2023
Unprompted review
Rated 5 out of 5 stars

Thumbs Up

Both of the staff I dealt with were professional, well mannered and courteous. Really great staff to represent your company.

8 July 2023
Unprompted review
Willow Vault logo

Reply from Willow Vault

Thank you for your 5-star review! We really appreciate this and are pleased that you are happy with our service, we look forward to seeing you soon.
Best Wishes,
Willow Vault.

Rated 5 out of 5 stars

Best so far

The entire team was there to help! My husband and I deposit quite often and the service is quite good. They’re competent and welcoming. The service is hassle-free and this is consistent with how we’ve always been treated by everyone at the facility.

7 July 2023
Unprompted review
Willow Vault logo

Reply from Willow Vault

Thank you for sharing your experience with us Mrs. Kross. The team are thrilled to hear that they met your expectations. We look forward to welcoming you back to our facility soon.
Best Wishes,
Willow Vault.

Rated 5 out of 5 stars

Satisfied Customer

Been using Willow Vault the last five years and have found their services professionally outstanding. Very accommodating staff who will go out of their way to help

7 July 2023
Unprompted review
Willow Vault logo

Reply from Willow Vault

We want to thank you for taking the time to share your feedback about your recent experience with us Ye. Our facility holds itself to the highest standards for customer service as you have described. We will ensure the team hear about your positive feedback, so they know how fantastic they are doing. We look forward to welcoming you back in the future.
Best Wishes,
Willow Vault.

Rated 4 out of 5 stars

Helpful

My experience was quite stressful but my fault for being unaware of cost of insurance on top of annual payment. Asides that the security system is top-notch, the staff was helpful and polite during my visit.

24 November 2022
Unprompted review
Willow Vault logo

Reply from Willow Vault

Thank you for your feedback about your recent experience with us Priscilla. We are glad we exceeded your expectations with our high tech security system, friendly and helpful service.

Please accept our profuse apologies regarding the confusion on insurance, we do include £10,000 insurance for the first year of your security box rental, customers can increase this insurance level at an additional cost in their first year and will be responsible for all of the cost of insurance for any additional years, this information is on our website for your viewing. We look forward to welcoming you back to our facility in the future.
Best Wishes,
Willow Vault.

Rated 5 out of 5 stars

Very Professional

Professional and friendly staff that are committed to providing a diligent service. I feel safe leaving my items with them.

6 March 2023
Unprompted review
Willow Vault logo

Reply from Willow Vault

Thank you for your feedback about your experience with us Terry. We are glad we exceeded your expectations with our easy registration and our no hidden cost fees. We look forward to welcoming you back to our facility soon.
Best Wishes,
Willow Vault.

Rated 5 out of 5 stars

Safe and secure

I’ve been working with Willow Vault for years now and it an absolutely secure place for our valuables that we didn’t want to keep in the house. On the few occasions I visited the vault I was met by friendly staff and was reassured by just how secure the place is.

2 June 2023
Unprompted review
Willow Vault logo

Reply from Willow Vault

Thanks for such a great review, we appreciate you taking the time to rate us! We look forward to seeing you soon.
Best wishes,
Willow Vault.

Rated 4 out of 5 stars

I started working with them recently

I started working with them recently, so far so good.
Staff were helpful and polite. The account opening was straightforward and detailed in explanation. Great insurance options and policies. The facility is clean and they have implemented several levels of security measures. Haven’t given 5star yet, as only just opened but the customer service alone was worth 4star

26 June 2023
Unprompted review
Willow Vault logo

Reply from Willow Vault

Reviews like yours, are major building blocks for our business, and we’d like to say thank you.
Best wishes
Willow Vault

Rated 5 out of 5 stars

Friendly and efficient staff made me…

Friendly and efficient staff made me feel secure and convince me I had made the right choice in renting vault space

20 June 2023
Unprompted review
Willow Vault logo

Reply from Willow Vault

Thanks for such a great review Alvin, we appreciate you taking the time to rate us! We look forward to seeing you soon, Best wishes, Willow Vault.

Rated 5 out of 5 stars

I have been using the vault for 1 year…

I have been using the vault for 1 year and highly recommend their service. It is very easy to make a booking and their teams are very polite and responsive.

19 September 2022
Unprompted review
Willow Vault logo

Reply from Willow Vault

Thank you very much for taking the time to award us with such a fantastic review! We are so very pleased about the positive experiences you have had with Willow Vaults and that the location suits you. We look forward to welcoming you again in the future, Best wishes, Willow Vault.

Rated 5 out of 5 stars

I have been impressed by the the team…

I have been impressed by the the team and how they went about there work helping me sort out stuff. I would have no hesitance in recommending them to any one requiring a storage facility and look forward to working with them in the future.

17 November 2022
Unprompted review
Willow Vault logo

Reply from Willow Vault

Thank you very much for your great review. All our Facilities have High-Spec Security installed to keep your valuables safe. Thank you again for choosing our service. Best wishes, Willow Vault.

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