Will's Vegan Store Reviews 

The size I ordered were a bit tight (I've tended to buy Clarks in the past which seem to be a bit bigger - not a criticism, just an observation). Despite my having worn them, and there being signs of wear, I was able to swap them for a larger size without having to pay any shipping costs. Top service.

I had a problem with my vegan walking boots. I contacted customer support and they resolved the issue quickly and professionally. These days customer service is in rapid decline and to be treated fairly and politely is a breath of fresh air. Keep up the great work.

The shoes I ordered were a bigger fit than expected and unfortunately very uncomfortable. Due to some minor scuffs on the sole from wearing them at home, I wasn't able to return them, but they very kindly offered a voucher for the full value to order new ones. I've since donated the originals to a local charity. The team were very kind and responsive in arranging the voucher and hopefully the replacement pair will fit better.

Excellent customer service and well-made boots. I have a pair of Will's Aviator 2 that lasted years (might get them re-heeled). Wanting something different, I ordered a pair of Rangers. Measured my feet and used the size guide, but they were too big. They quickly sent the next size down. They were really well made and looked nice - just not on me. I asked to have the Slip-On Booties instead, same price. I'm really impressed with the quality of the boots, the fit is nice. I'm even more impressed that they did all this to get me into the right pair of boots. Super happy about all aspects of my purchase.

I have shopped here for years and I am a massive fan! Their shoes are so well made, look great on, and last for ages. If they don’t fit right when you’ve tried them in at home, they offer an excellent exchange system. I have bought smart work shoes, walking boots, smart + casual boots… my husband has smart shoes and walking boots… we both wear them really often - all so comfy.

Their customer service is amazing and I love their values. Email them if you ever have a query.

I am going to try their kitchen bits and bobs which look good. Love that they are expanding product range.

100% these guys are the best.

I am extremely pleased with this company and the walking boots I received. They are stylish, comfortable and waterproof. I had a small issue with one of the boots and emailed Will’s Vegan Store who immediately sent a replacement pair, no questions asked. I would highly recommend this company and will be purchasing from them in the future. Kathryn

It’s always been difficult for me to find comfortable shoes. After lots of research I discovered Wills and spent time reading the reviews carefully. I couldn’t believe how easy it was to slip these on. As a seamstress I could tell the quality of workmanship and material. Very impressed! I will certainly tell friends, buy some for my husband and more for myself. I feel relieved I finally found a great company for shoes. Your feet are important so best to invest in them with reliable footwear . Thank you !!

Im so unhappy with my recent experience. I attempted to purchase a belt for $50 and when they were out of the item they said I could either put that towards a different item or get a refund or a discount code to use towards a different item. When I responded with my selection they wouldn't answer. I emailed them for months and nothing. They have ZERO customer service as in there is no way to get ahold of them apparently. I have spent a ridiculous amount of time trying to get in touch with them. I will not be returning to this store.

After my most recent attempt to contact them after emailing for months I got a prompt response and refund. I have no idea why I haven't been able to get ahold of them when its the same email they listed in their reply that I've been contacting.

I had problem with a pair of boots and I emailed will’s vegan shop
And they got back to me the next day
They were very helpful and sorted it
Out I can’t rate their customer services
Any higher I will definitely shop there
Again

I returned my order a month ago and I still haven't received a refund. I've directly emailed the company twice but they haven't responded.

Incredibly fair and quick response to a problem. Great Company. Right on Ethics. Great shoes and boots. Go Vegan.

My query about the width of the boots I wanted was answered quickly and helpfully.

I have worn them almost every day for over 6 weeks, and often in wet weather. They have proved to be waterproof.

Myself and my hubby have been purchasing Wills shoes for years now. In my opinion they are the best vegan shoes around, not only stylish but excellent material and long lasting. Excellent company ethics and sublime customer service. X

I keep buying their work boots. If there's any issue with the quality after some time of wearing them, they're quick to resolve the problem. Delivery has always been pretty fast.

I wanted to write this review on the WVS website but it doesn’t seem to allow reviews for products beyond a short time from purchase. The hiking boots: four years ago they were quite good value, which was when I bought my first pair, since then price has inflated well above the uk inflation rate. My first pair, had weekly usage and lasted for two years before I wore the soles down - not bad and very comfortable boots. My second pair had regular use, twice a week (20miles) but started to get holes in the uppers, either side of the bridge, after nine months I contacted WVS and they replaced the boots. My third pair lasted about six months before pronounced holes appeared either side of the bridge of the foot. I would not recommend purchasing these unless you do very little walking. In their favour all boots have been lightweight and comfortable.

I'm a huge admirer of Will's Vegan Store and have been ever since I discovered them years ago. Their products are well-made, durable and beautiful and, best of all, vegan! I have Will's boots, bags and clothes and love them all. I especially appreciate the bio-materials and carbon neutral approach and how responsive the staff are if I happen to have a query or occasional repair need. Thank you to the Will's team!

Bought vegan loafers some 7 years ago. Still going strong. Absolutely amazing I this day and age. Yes, COVID and flexible working means a lot less use, but anything that takes a pounding over this span is valuable. Will definitely buy again.

Great product, quick shipping, and stellar customer service!

Over the years I have bought many items of footwear from Wills which I have been extremely pleased with. I had a quality issue with the last pair of sneakers. I contacted Customer Services yesterday morning and it was all satisfactorily resolved by the evening. Excellent customer services.

Beautiful shoes and excellent customer service! I ordered two different pairs of lug sole loafers and they are well-made, very stylish, and vegan which is so important to me! There was an issue with shipping, and they took care of it immediately. Their customer service was extremely responsive. Highly recommend Will’s Vegan Shoes!