Wilsonart Reviews 24

Bought their worktops via Wilko (who, likewise, are a disaster of an organisation). Wilsonart sat on my order without trying to contact me to arrange delivery. At no point did I anticipate that I'd need to liaise with a supplier but this is just the failed way that Wilko and Wilsonart have decided to do business. For your own sanity, I would recommend avoiding both Wilko and Wilsonart - They are lazy and untrustworthy

Absolutely terrible customer service. Delivery was 3 days late to start with. Came damaged wouldn’t do anything about it.

Please adjust your postcode as Dl4 1px
Directs you town centre .thanks

If I could give no stars i would. Avoid this company if u can the customer service is shocking beyond shocking. Gemma has no customer service skills what so ever! After arguing with me over 3 phone calls about returning a worktop that was different to the other one delivered after the 3 call she finally agreed to stick a note on the portal that b&q use. She called the manager at b &q irrelevant and having to get Hissan to sort my issues out. He went above and beyond he refunded me the wrong item without sending the wrong item back. Thanks Hissan, avoid this company and as for Gemma she should be sacked. My calls record also if u would to hear how I was treated. Glad I won't ever have to deal with this company again.

If I could give minus stars I would. Ordered worktop through Screwfix and just wish I had read the reviews. From the start it was a DISASTER with Wilsonart giving one lame excuse after another. We waited in for 3 days with the promise of this worktop being delivered and even told it was on the van but nothing arrived. The entire staff at Wilsonart have no idea what they are doing and even had the cheek to tell me I had not placed an order and I must be confused!!!!!! I had my Order number and all details but apparently they work on different systems and not all staff are privy to this. Absolute mayhem and shame on Screwfix for doing business with such a company. I have requested a refund. BEWARE BEWARE BEWARE!

Back in Apr 2023, the walls of my ensuite shower room were professionally fitted with a Wilsonart Engineered Surfaces, Bushboard, Nuance, waterproof designer surfaced wall panelling system. However, by April 2025, the surface of these panels had started to delaminate in numerous areas and continues to do so.
With the product having a 15-year guarantee, I felt confident to chase the manufacturing owners, Wilsonart Engineered Surfaces, for a resolution, but aft of seven months, they have blanked emails, failed to send an engineer to inspect the failings and offered no onsite repair, replacement or compensation.
I believe the product is not sufficiently robust for its designed intent and the hyped guarantee is of no value whatsoever. I will now end up with a significant bill to rectify my installers choice of panel.

Avoid, avoid, avoid. Bought a worksurface through Screwfix from this company. Delivery didn't turn up so phoned and told it was due in 1 minute. Nothing. Waited will late afternoon and called again and told again will be delivered in 1 minute. Wasn't gonna be had again with that one I kept them talking for the minute and then said we've talked for 1 minute and the worktop should be here now according to you. Told them if it didn't arrive by 5.00 pm I'd cancel it. Then get a call from the delivery company saying they had broken down and couldn't deliver but would deliver the following day. Waited in all day and at 4.00 went Screwfix and asked for a refund. That was a minor hassle, but basically this company can put their worktops where a monkey puts its nuts. They are useless and lie about deliveries. I'm now ordering elsewhere and anything that says Wilson Art on I'll run away quickly.

Awful company, almost impossible to get any response from them.
Worktops are made of such poor quality, despite the warranty they refuse to exchange when it peels and bubbles within weeks.
Ask your supplier where they receive their worktops and if it's a Wilsonart product... look elsewhere.
You will be lied to regarding delivery dates and it will turn up damaged before refusing delivery and then waiting weeks again. Never seen such poor service in my life.

If I could leave a zero star rating I would, shocking customer service, this is more than one company in one and no one come s back to you when you email, phone rings and no one answers, there couriers are useless, failed a delivery to our office and they did not even come to the office!! And then try to contact the courier firm to re arrange I left a message last Friday and still no return call or delivery, I then re ordered through a different company only to find out it is the same company!! After 3 weeks still no product, and £160 out of pocket, then to be told I have to go back to the original order to get refunds that can take upto 2 weeks to be processed!! A joke of a company, avoid at all costs.

I wouldn’t give them one star except I have to, to write the review. Absolutely appalling service. They send an email or text asking you to call them then don’t answer the line and it goes to voicemail. I placed orders through B&Q and I am still waiting for other deliveries for my bathroom. Do not buy Shore Laminates products or splash wall or aqua panels.
Terrible company, terrible service.

Well I finally got it on the 15th of January high gloss but I ordered matt goodbye and thank you Mr and Mrs Art

We had a worktop with a serious bow that we couldn't use. After wasting a week of our time, the Low-IQ Claims Manager refused to replace it under the advertised but non-existent 10 year guarantee as we'd had it more than 30 days??? So how can you have a 10 year guarantee that has to be claimed within 30 days? When I pointed this out, she then changed her line to say we must have damaged it with moisture or similar - It's a kitchen worktop!!! We were even accidentally copied in on an internal email saying it must have left their facility faulty. I've taken their false claim of a "guarantee" to Trading Standards, and let them deal with this vile bunch of cowboys.

I would be wary of using any company that uses delivery agents who don’t pay their staff.

I ordered a kitchen from Wickes and after a delay the delivery of four work surfaces was organised for the 17th of December. Unfortunately, only the breakfast bar was delivered.

I called Wilsonart on the 18th of December and arranged delivery for the 29th of January.

I called customer service on the 29th of January to confirm deliver, as I had taken the day off work. Customer service said they didn’t have anything with my name or address and I needed the order number. I called back with the order number; spoke to a different lady who said the work surfaces were on the van for delivery. I called back again at 4pm as nothing had arrived and was told that they didn’t have anything for delivery. They would send an email and call me back.

the following day I called as I had not heard anything and was told that a manger would call me back.

Up to this point I have had no calls from Wilsonart.

We have not had a kitchen since 17th of December because of Wilsonart. We have have had to wash up in a bath because of Wilsonart along with preparing meals for our children and ourselves in our sitting room because of Wilsonart.
I am very annoyed with both the appalling delivery and customer services of Wilsonart and at a loss as to why Wickes use them . the awful servicer must reflect badly on Wickes. i would not recommend Wicks for kitchens, not because the kitchens are bad but the delivery system is ridicules.

Placed an order through Wickes for 2 upstands on 24/11/23 to complete our kitchen in time for family coming for Christmas.
We were contacted by company ( Wilsonart) to arrange delivery for 1/12/23. I waited in all day, no delivery, no call, no email to this day,
Contacted Wickes customer service team numerous times and apparently Wilsonart have technical issues ( the 2 deliveries of worktops and breakfast bar we had prior to this order from Wilsonart had technical issues)
Every time you contact supplier through Wickes as you have to do, there is a 72 hr response time, Wilsonart don’t respond , so Wickes give them another 72 hrs and so on, basically just fobbing us off!
We are really disappointed to say the least.
I also emailed customer.relations at Wickes with a complaint on 12/12/23 and have heard nothing to date.
Wilsonart- where is my delivery that I paid for in good faith???

Utterly, Utterly INCOMPETENT & UNPROFESSIONAL - Especially Faye Taylor.

We bought a kitchen breakfast bar worktop from Wickes who in turn used this Micky-Mouse company - Wilson Art - to supply and deliver the worktop.

The incompetent staff contacted me last week to arrange delivery for yesterday.

Needless to say, I took the entire day off work to provide access to the delivery staff. Not only did no one show up and the worktop was NOT delivered, we did NOT even receive a single phone call or email informing us or apologising for non-delivery.

This morning, after several calls and speaking to several incompetent and unprofessional people who are inexplicably in gainful employment within this Micky-mouse company, I ended up being put through to a “Customer Services Manager” called Faye Taylor - who truly embodies the Micky-Mouse of Wilson Art.

Faye Taylor used her genius to confirm what I had already told her:

1. That the delivery was not made yesterday as planned.
2. That nobody contacted me to inform me of the same.

Faye Taylor - the genius “Manager” - then informed me that the next delivery would be in January 2024 and that we would simply have to wait despite not having an operational kitchen.

Faye Taylor also stated that if I had a problem I should take it up with Wickes and ask them for a refund, which I am duly trying to do as soon as they answer their phone (I’m still on hold some 30 minutes later).

Faye Taylor - the “Manager” then said she was NOT allowed to provide me with her manager’s name or even her CEO’s name though she did say that the CEO (whoever he/she is) was based in America.

Faye Taylor Would not give me any contact details as she did not want me to make a formal complaint about her utter incompetence and unprofessionalism.

Instead when I asked Faye Taylor to kindly provide me with her manager’s details in order that I might make a complaint she said “I’m going to terminate this call” and proceeded to put the phone down.

I have dealt with a lot of incompetent and confused people in my time but Faye Taylor, I must admit, is a special case!!!

Well done Faye Taylor!!! I can see why Wilson Art made you a “Manager”!

Absolutely a shambles of a company, ordered worktops of Wicks which they got of Wilsonart after being delivered 3 days late by a very rude delivery driver and missing a Breakfast Bar after about 25 phone calls with both parties blaming each other I cancelled order and was told can’t be refunded until it was picked up then over 2 weeks and many more phone calls to get picked up and cancelled the order they tried to delivered Breakfast Bar but I have already bought different ones then finally through speaking to Wicks another 20 times got refunded but still haven’t had the worktop picked up. this is a short version

Purchased a wilsonart composite work top. The worktop began absorbing oils, fats and even watermarks.

After 8 months it is unsightly and we are looking to replace it. We messaged Wickes who contacted Wilsonart. The reply was priceless considering we are looking at a kitchen worktop

Wildonart Quality control response
‘ Unfortunately, it appears by the photographic evidence that the melamine resin of the laminate surface has been damaged. This occurs when water and dried residue, possibly from cleaning fluid come into contact with each other. This then causes a chemical reaction resulting in damage to the melamine surface. The worktops are also showing clear signs of impact damage and it has obviously occurred well after installation.

All Wilsonart worktops are tested to EN438 British Standards by the laminate suppliers. They are also tested by FIRA to achieve the Gold Status Award. These tests include several impact testing therefore the worktop has suffered from an outside influence over and above the limits they are manufactured to and as such I would be unable to support a claim as it is not manufacturing related.

Unfortunately, on the evidence that has been submitted I would be unable to support a claim as this is not manufacturing related."

Regards,
David’

No stong chemicals have been applied, the surface appears pourous and is stained easily. It is ridiculous to blame oil droplets and glass rings on cleaning.

There are 3 tiny chips around the size of a grain of rice which is the ‘impact damage’.

It’s a kitchen surface and they are implying it should not be exposed to detergents or water.

Well lets see what he small claims court says about this. A £30k kitchen the lasts 8 months.

Shocking company don’t buy from these they sent a damaged worktop out a breakfast bar one man to carry it shocking said they would replace did they f..k lied do not buy of these muppets Screwfix will dump these soon

Useless company. Two delivery dates booked with no delivery. Don't answer phone calls. Hung up on us and Screwfix manager when we did eventually get through. Eventually we cancelled our order after waiting 6 weeks. We found Solid surface kitchens direct who were absolutely brilliant. Delivery within 5 days and a much better price.