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Wilsons Pet Food Reviews 

720
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 672 reviews, reviewers overwhelmingly had a great experience with this company. Customers are extremely happy with the high-quality natural products, noting that their dogs thoroughly enjoy the various flavors, experience improved overall health, and maintain shiny coats. People frequently highlight the exceptionally helpful customer service team and the prompt, reliable delivery service that makes placing regular orders very simple. However, some people mentioned that the packaging can sometimes contain a frustratingly large amount of dust and broken pellets near the bottom of the bag. Consumers also noted occasional delivery delays or communication challenges when trying to promptly resolve unexpected issues with customer support agents.

What people talk about most

Product

Customers had positive experiences with product, noting that reviewers find the food to be of great quality... See more

Quality

Reviewers mention positive feedback about quality, noting that their dogs thoroughly enjoy the nutritious... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting speedy and reliable... See more

Order

Clients share positive opinions on order, frequently highlighting the efficient process, prompt deliveries,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising helpful, friendly staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had to change food quickly as the other was recalled, read up on all different foods and on paper this looked the best and it did not disappoint, my dog loves it, it doesn’t smell awful , as some do,... See more

Company replied

Rated 5 out of 5 stars

Recently had to change food for my dog due to another companies recall. Researched for ages before choosing Wilsons. It was easy to place an order, and the price is comparable to the other company I... See more

Company replied

Rated 5 out of 5 stars

We have 4 different breeds and all have loved this food and we have tryed most flavours and no up set tummy's or not wanting to eat it It took me a bit to get used to the look as it looks the same as... See more

Company replied

Rated 5 out of 5 stars

Love this food for my dogs - they love the kibble + fresh food - they are glowing with health and a shiny coat. Stools are firm and well formed and most importantly you have recently changed delivery... See more

Company replied


Company details

  1. Food producer
  2. also in
  3. Animal feed shop
  4. Food Manufacturer

About Wilsons Pet Food

Written by the company

🧑‍🍳🥬 Fresh meals and elite dry food
✨ Award winning and expertly designed
📦 Right to your door

Designed by nutritionists to give your dog their best healthiest life, our Fresh and Cold Pressed dog food is crafted in Scotland and gently cooked to lock in nutrients.

96% of pawrents saw a positive change in their dog after feeding Wilsons, and we've been voted Best Dry Dog Food in 2025 and 2026 by Your Dog readers.

Wilsons meals help support digestion for healthy tummies and award-winning poops.

Delicious food your dog will love

Written by the company

Try Fresh and Cold Pressed Dog Food today
Delicious, fresh and cold pressed dog food - made in Scotland and designed by nutritionists to give your dog their healthiest life.

Quick and easy dog food deliveries

Save 10% when you subscribe

Subscribe to Wilsons Pet Food and you'll get 10% off every order, plus the convenience of deliveries when you need them! Easy to set up, easy to make changes.

Contact info

Get Wilsons Pet Food's Best Deals

Sign up to Wilsons' emails to get our biggest offers and promotions

4.7

Excellent

TrustScore 4.5 out of 5

720 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(720)

668 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well packaged

Well packaged, fast delivery

29 July 2026
Wilsons Pet Food logo

Reply from Wilsons Pet Food

Thank you so much for taking the time to leave us a review! We are really happy to hear that you had a great experience with us!

Rated 5 out of 5 stars

First order

Quick delivery and will order again as my dogs like it

28 July 2026
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Reply from Wilsons Pet Food

This is great to hear! Thank you for taking the time to let us know, and we look forward to seeing you again!

Rated 3 out of 5 stars

Fussy Dog

The dog would not eat the food so I wanted to cancel the subscription.
This is not easy to do on the website and there is heavy pressure to just pause the next order instead. Eventually I had to contact customer services who quickly responded and cancelled my subscription.

4 August 2026
Unprompted review
Wilsons Pet Food logo

Reply from Wilsons Pet Food

Thank you so much for your feedback. We're sorry the food wasn't the right fit for your dog, and we appreciate you sharing your experience. We're glad our customer support team was able to help quickly, and we'll be sure to pass your comments to the team. Wishing you and your pup all the best!

Rated 5 out of 5 stars

Excellent products and excellent…

Excellent products and excellent customer service.

23 July 2026
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Reply from Wilsons Pet Food

Thank you so much for your wonderful review! It means a lot to know you're happy with both our products and our customer service. Thanks for your support and for choosing us to feed your dog!

Rated 5 out of 5 stars

All good

All good, food, delivered in good time and Becky loves it.

23 July 2026
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Reply from Wilsons Pet Food

Thank you so much for your kind words! We're so pleased to hear everything arrived on time and, most importantly, that Becky loves her food. Thanks for being part of the Wilsons Clan!

Rated 5 out of 5 stars

First order from Wilson’s

First order from Wilson’s.
Friendly customer service, fast delivery, great quality product and good price.
Glad I ordered from this company, will use again 👍

27 July 2026
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Reply from Wilsons Pet Food

Thank you so much for such a lovely review, we really appreciate it! We are really glad to hear that you are happy with our food and customer service!

Rated 5 out of 5 stars

My dogs love wilson cold pressed duck…

My dogs love wilson cold pressed duck food.
The company staff are always quick to come back with any problems l may have.
The only concern l have which will hopefully improve is there delivery service company.
Otherwise everything else is good.

22 July 2026
Wilsons Pet Food logo

Reply from Wilsons Pet Food

Thank you so much for your lovely review of our food and customer service team!
We are sorry to hear that you have had delivery issues. If you haven't already, please get in touch with us so we can investigate and relay your feedback to our courier!

Rated 5 out of 5 stars

Having the option to defer a delivery…

Having the option to defer a delivery is a good thing which I have taken advantage of on 2 or 3 occasions. Delivery always arrives when expected.

22 July 2026
Wilsons Pet Food logo

Reply from Wilsons Pet Food

It is great to hear that you have had a great delivery experience with our couriers. Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

Happy Dog

Easy ordering, prompt delivery and happy dog, Great !

21 July 2026
Wilsons Pet Food logo

Reply from Wilsons Pet Food

We love a happy dog! We are really pleased to hear that you have had a great experience with us! Thank you for taking the time to let us know!

Rated 5 out of 5 stars

Thank you for good fresh tasty…

Thank you for good fresh tasty nutritious food that my dogs enjoy.
There was an issue with the delivery of my first subscription but a phone call to Wilsons had an immediate response and rectification.
Their rating on the All About Dog Food website is high and rightly so.
I have no hesitation in recommending Wilsons Pet Food

25 July 2026
Wilsons Pet Food logo

Reply from Wilsons Pet Food

Thank you very much for taking the time to share your experience with us! We are happy to hear that your delivery issue was sorted quickly, and that your dogs are loving our food!

Rated 5 out of 5 stars

Great food for my two working cockers

Great food for my two working cockers
The digestion, fitness and weight all seem better
The customer service is above and beyond would highly recommend

31 July 2026
Unprompted review
Wilsons Pet Food logo

Reply from Wilsons Pet Food

Thank you so much for such a wonderful review! We'll be sure to pass on your lovely comments about our Customer Service team, and we are happy to hear that our lovely Cockers are loving our food!

Rated 5 out of 5 stars

Very good dog food

Very good dog food. Ideal for our dog as he had loose stools in the afternoon but he is much better on this food.

18 July 2026
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Reply from Wilsons Pet Food

Thank you for taking the time to leave us your feedback. We're so pleased to hear that our food has helped improve your dog's stools and that it's been a great fit for them.

Rated 5 out of 5 stars

Excellent company

Excellent company, great communication quick delivery and always on hand to answer any queries quickly and efficiently

30 July 2026
Unprompted review
Wilsons Pet Food logo

Reply from Wilsons Pet Food

Thank you so much for you positive feedback. We are really happy to be able to help!

Rated 5 out of 5 stars

Good quality food

Good quality food, I’ve used the cold compressed & the cooked the dogs love it and are thriving on it 😊

23 July 2026
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Reply from Wilsons Pet Food

Thank you so much for taking the time to leave this lovely review! We are glad to hear the dogs are loving Wilsons.

Rated 5 out of 5 stars

Great company great dog food any…

Great company great dog food any problems they sort it asap especially tasha

30 July 2026
Unprompted review
Wilsons Pet Food logo

Reply from Wilsons Pet Food

Thank you so much for leaving such as nice review! We are incredibly proud of our amazing team.

Rated 4 out of 5 stars

Good product. No issues feeding it.

Just received my second bag of the cold pressed food as I'm very impressed with how it is for my dog. He takes it without issue and appears to really suit his digestion. The ordering process is efficient and delivery was within 3 days which was ample time. However on getting to the bottom of the first bag I did notice a large amount of food dust had settled. I don't know if this is the pellets breaking down or whether it's a packing issue. Either way not particularly pleased as this will contribute to the weight and is unusable. Overall though I'm pleased with the product.

22 July 2026
Wilsons Pet Food logo

Reply from Wilsons Pet Food

Hello! Thank you for bringing this to our attention. I am sorry to hear that you found your last bag dustier than expected. So that we can resolve this for you, please can you get in touch with our lovely Customer Service team at info@wilsonspetfood.co.uk and they will get back to you as soon as possible.

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