Having never had storage unit before I was made very welcome by Adriana, her customer service was great to experience. No pressure selling just 'what is it I am looking for" and see if we can accommo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The facilities are perfect, clean and well organised. The trolleys on site made our move super easy and free van hire to help on moving day was an amazing bonus! The customer service was excellent Adr... See more
Time was of the essence. I recently sold my property and needed to store my belongings, as settlement was quickly approaching…. From my first contact, on the phone with Adriana, who went throu... See more
Craig and Adriana are the best! They helped us get the right size unit for our needs. On moving day we loaned the van - saved us, could not have finished without the van and some of Craig's valuable t... See more
Company details
- Self storage facility
- Vehicle Storage Facility
- Moving Supply Shop
- Packaging Supply Shop
- Records storage facility
- Storage facility
Written by the company
Whether it’s for personal or business requirements, we care about storage and we care about you. Nothing is more important to us than the secure storage of your possessions and the helpful service our friendly storage experts enjoy giving on a daily basis – our customer service excellence drives our reputation. We are here to help you in any way we can. We’ll discuss your storage needs to give you the best storage experience possible. We’ll help you find the right unit, at the best price and we’re always on hand to answer questions. Get in touch today and experience the Wilson Storage difference for yourself!
Wilson Storage
Written by the company
- Pack. Store. Done.
- Whether you're moving house, running an e-commerce business or looking for somewhere to keep your boat, Wilson Storage has the solution. Our dedicated team are always on hand to make sure you receive the very best service and have the most seamless storage experience.
Contact info
Westwood Drive 11, 3023, Caroline Springs, Victoria, Australia
- 03 8390 2000
4.7
Excellent
145 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disgusting service, take your business elsewhere.
Disgusting service by the staff at this business.
Constantly blaming things on prior management.
Was told ‘you know nothing about running a business’. Received an assortment of verbal abuse and zero customer service.
Please do not take your business here, just go somewhere else I beg.
Was mischarged by this business and they refused to give a refund. Was also hung up on by the staff. No callbacks as promised.
Also the toilets are always closed??
I think this is genuinely the worst customer service I have every received.
15 February 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.