wiltonlondon.co.uk Reviews 

162
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful, long-lasting fragrances and note that these plant-based liquids clean clothes effectively while remaining exceptionally gentle on sensitive skin. Consumers additionally appreciate the prompt shipping times, eco-friendly packaging options, and exceptionally helpful customer support teams available. However, some reviewers were not happy with the delivery process, mentioning frustrating courier delays, damaged boxes, and completely missing packages during transit. A few other people also felt that the washing liquids completely failed to leave any noticeable fragrance on their laundry after completing a full cycle.

What people talk about most

Product

People report high satisfaction with the product, frequently praising the long-lasting botanical scents and... See more

Quality

Reviewers highlight positive aspects of quality, noting that the laundry products clean effectively while... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising very fast shipping times and... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that items arrive very quickly and... See more

Customer service

Customers had positive experiences with customer service, often describing it as helpful, responsive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My favourite laundry liquid. It washes well, it smells lovely and long lasting on your clothes and bedding. People comment on the wonderful smell. It's not cheap but lasts for ages. My favourite is L... See more

Rated 5 out of 5 stars

Absolutely 💯 % customer service excellent, I had a spilled bottle was replaced very quickly ,even though i dont think it was Willows fault. I have already re ordered another scent which was receive... See more

Rated 5 out of 5 stars

I love Wilton products particularly their Patchouli laundry liquid. I was disappointed when a wrongly packaged product arrived and then a few warehouse hiccups extended the problem but I can honestly... See more

Rated 5 out of 5 stars

My daughter & I have sensitive skin & wiltons wash products do not give us any itching or bad reactions . The smell of the products linger on your clothes , bedding etc for much longer than any others... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

162 reviews

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No recent history of asking for reviews

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Replied to 16% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(162)

126 reviews in the last 12 months

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Rated 5 out of 5 stars

Cedarwood’s my favourite

I tried all 4 fragrances using the test sachets Wilton offered, and my favourite has to be Cedarwood. My washing came out clean and soft, even without softener, and the fragrance lingers a very long time. Now ordered the set with 2 detergents and a softener. The delivery was quick.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful products

Beautiful products. The Jasmine scent is divine and smells really clean. Even the postman has commented if he’s been while I’m hanging the washing out!
Customer service is great too - very communicative.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

patchouli scented laundry…

I hadn't seen patchouli scented laundry soap anywhere, I love it!
It smells great works well, no mess, no fuss just a great product, I also use the lavender for my bedding, whilst the tumble drier was on I thought what is that lovely scent.... It was my bedding! Lush

15 June 2025
Unprompted review
Rated 5 out of 5 stars

Let's get clean

The price is good the offer's are good you can try a sample before you purchase packaging good you have to laugh when you see the box will purchase again

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful product

Performance of the liquid to wash all laundry is as good if not better than others. The aroma on laundry and in the house is wonderful. On top of all that when you place your order it arrives faster than a ferret up a drainpipe.

6 June 2025
Unprompted review
wiltonlondon.co.uk logo

Reply from wiltonlondon.co.uk

Thanks so much for your great review. Super happy you're loving Wilton. We always like to get orders out the door as quick as possible!

Rated 5 out of 5 stars

Makes wash day a joy!

What can I say… Wilton laundry products make wash day a joy!
Not only do they produce a sparkling wash but the fragrance - Cedarwood is my favourite) - is amazing: natural, not over-powering but leaves clothing and bed linen a delight to wear and sleep in.
And if it’s a rainy day and I dry indoors Cedarwood fills the whole house.
The online order process, with discounts for a regular subscription, is also easy to use and delivery is speedy; ‘bio-digester friendly’, recycled packaging and cleverly-designed large box refills are other benefits.
Admittedly more expensive but the subscription discounts and product benefits make Wilton a good choice for us.

4 June 2025
Unprompted review
wiltonlondon.co.uk logo

Reply from wiltonlondon.co.uk

Thanks you so much - this put a smile on my face. Really glad you're enjoying Wilton!

Rated 5 out of 5 stars

Gorgeous products

I love all the scents but the lavender one is my total favourite! The company is fantastic too- quick to send your order and also great when something went wrong (delivery company’s fault - not theirs!) Wouldn’t hesitate to recommend d and I now wouldn’t use anything else!

3 June 2025
Unprompted review
wiltonlondon.co.uk logo

Reply from wiltonlondon.co.uk

Thanks so much for you kind review Rachel - really pleased you love Lavender (and glad we could fix the delivery hick-up for you.)

Rated 5 out of 5 stars

Lovely natural fragrances and good…

Lovely natural fragrances and good results.
When washing bedding and towels and drying outside I hang things next to my garden furniture to enjoy.

2 June 2025
Unprompted review
wiltonlondon.co.uk logo

Reply from wiltonlondon.co.uk

Great trick - thanks for your review

Rated 5 out of 5 stars

Been using Wilton for over 7 years

Been using Wilton for over 7 years. I first used it only for bedding and delicates, but now I have to use it for everything. My friends still compliment how nice my clothes smell on me and the children!

2 June 2025
Unprompted review
wiltonlondon.co.uk logo

Reply from wiltonlondon.co.uk

So nice to hear. thank you

Rated 5 out of 5 stars

The scents actually last

Ive been using Wilton for years and love them. Ive tried a bunch of brands, and the scent never lasts on dry fabric, but wilton products do.

26 May 2025
Unprompted review
wiltonlondon.co.uk logo

Reply from wiltonlondon.co.uk

Glad you found us. thanks for the review.

Rated 5 out of 5 stars

The scent is divine!

Not only do my clothes and linens smell divine... but my whole house smells gorgeous. Wilton London makes me look forward to laundry day every week!

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Super Impressed by Wilton

Super Impressed by Wilton. Really responsive and genuinely considerate customer service from this organisation, suggesting excellent values. They clearly care about their customers, and their products smell gorgeous. Very highly recommended!!

11 September 2024
Unprompted review
Rated 4 out of 5 stars

Wilton Laundry products smell AMAZING 🤩

Wilton London sells great smelling laundry products. Although they sent me only half my order recently, they made up for it 100% and have maintained communication. Wilton products wash really well and smell wonderful, so I would def recommend giving them a try.

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Bought the eco refill boxes for both…

Bought the eco refill boxes for both detergent and fabric conditioner. Originally bought the single botles in a shop. The sandalwood and cedarwood detergents smell amazing. Good that they're eco friendly ingredients and made in th UK as advertised.

10 September 2023
Unprompted review

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