I mistakenly ordered the wrong acoustic trickle vents and arranged for them to be returned. The company has received the items, but I’ve been told a refund must first be “authorised by a manager,” e... See more
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I have ordered some lock and fixings. Paid them for next day delivery. they delivered wrong stuff. I was told they are investigating so i can buy from somewhere else and i will be refunded. From one m... See more
Company replied
Can't order different items online so you will be left ordering multiple items paying for delivery for each! Sent message to point out the online flaw, as yet to receive a reply, wonder why...
Paid for next day delivery, turned up about 4 days later , requested a refund on carriage from sales office , not even a reply !!!!! Terrible service
Company details
Information provided by various external sources
We’ve got window and door hardware to order by phone or online for next day delivery nationwide. Brands like Yale, Maco, Trojan and Hoppe available off the shelf. Get installation products like glazing packers and silicones as well as guttering, fascias and soffits.
Contact info
Telford Way, Cross Park, MK42 0PQ, Bedford, United Kingdom
- 01234 242724
- sales@windowware.co.uk
- windowware.co.uk
1.3
Bad
758 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Serozzetta Trend door handles
I would recommend Window Ware to anyone because of their fast and efficient service .. and their products are competitively priced.
29 January 2019
Unprompted review
Ordering was easy
Ordering was easy. Goods delivered on time. Will be using them again.
28 January 2019
Unprompted review
Sent to wrong address (sent to Wales…
Sent to wrong address (sent to Wales instead of Scotland )and only half the order was right
26 January 2019
Unprompted review
Reply from Window Ware
Hi Gordon
We're terribly sorry there was a problem with your order. We've worked hard to resolve this for you but if you need anything else from us, please get in touch and we'll be more than happy to support you further.
Thanks
Sarah
sales@windowware.co.uk
01234 242724
Excellent service goods arrived sooner…
Excellent service goods arrived sooner than expected . Brilliant
26 January 2019
Unprompted review
Great service every time
Great service every time, I use them regular and will not go elsewhere.
25 January 2019
Unprompted review
Reply from Window Ware
Thank you for taking the time to review us, its great to know our service is meeting your expectations every single time.
Thanks so much for your business.
Sarah
Always deliver quicker than quoted and…
Always deliver quicker than quoted and spot on prices.
22 January 2019
Unprompted review
Reply from Window Ware
Thanks for giving us such a glowing review and for your valued custom.
Sarah
Fast efficient service always helpful
22 January 2019
Unprompted review
Quick delivery good prices
21 January 2019
Unprompted review
Excellent customer service and order…
Excellent customer service and order delivered on time.
16 January 2019
Unprompted review
Lucky dip picking, packing and posting...
1st order and they delivered the wrong item. However they did resend the correct item the next day, so 3 stars for the quick turnaround.
9 January 2019
Unprompted review
Reply from Window Ware
We're so sorry for the mix up with your order and as you have experienced, we're always committed to fixing any mistakes promptly. Hope to do business with you again.
Sarah
Easy to find what I needed
Easy to find what I needed, speedy delivery and decent price. Can't fault the service.
5 January 2019
Unprompted review
Quick efficient service
1 January 2019
Unprompted review
Excellent service
24 December 2018
Unprompted review
Part arrived on time as expected
Part arrived on time as expected. Unfortunately it was the wrong fitting. My mistake.
Returned part and obtained refund.
Excellent service
21 December 2018
Unprompted review
Reply from Window Ware
Sorry to hear you ordered the wrong part but thank you for the positive review of our fast delivery and no-hassle refund. Hope to do business with you again, Brian.
Sarah
Tara Soul
Tara Soul, Sales Coordinator was absolutly fantastic at her job. She must have spent quite some time solving my problem. I cannot praise her enough and if other staff members are to her quality, then praise must go to your HR department for their selection and training process.
12 December 2018
Unprompted review
excellent service
28 November 2018
Unprompted review
Quality items
Quality items. Will be purchasing again , excellent customer service too.
27 November 2018
Unprompted review
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